® This manual contains service and reference information for the following ThinkPad products. ThinkPad P17 Gen 1 Machine Types (MT) 20SN and 20SQ Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products.
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ThinkPad P17 Gen 1 Hardware Maintenance Manual...
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// support.lenovo.com/partslookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER DANGER ThinkPad P17 Gen 1 Hardware Maintenance Manual...
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: https://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Quick test programs Run quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Lenovo Vantage installed. To download and install a quick test program, go to https://www.lenovo.com/diags , and follow the instructions on the Web site.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
• If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Reset or restore Windows To reset or restore Windows, refer to the information below: • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.
If a master hard disk password has been set, it can be used to access the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password, or to recover data from the hard disk drive.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
To return to normal operation, press the Fn key only. In certain circumstances, the computer goes into sleep mode automatically: • After a period of inactivity specified in power plan settings • When the battery power is low ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Hibernation mode In hibernation mode, the following occurs: • The system status, random access memory (RAM), video random access memory (VRAM), and setup data are stored on the solid-state drive. • The system is powered off. Note: If the computer enters the hibernation mode while it is docked to the docking station or the port replicator, do not undock it before resuming normal operation.
Detection error on Storage Device1 (M.2) 3. Replace the system board. 2103 1. Reseat the M.2 solid-state drive. Detection error on Storage Device2 (M.2) 2. Replace the M.2 solid-state drive. 3. Replace the system board. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Non-ThinkPad devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d. Built-in battery e. Solid-state drive f. External diskette drive or optical drive ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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g. Memory module h. PC cards 4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7.
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Select Disks: Press the up and down arrow keys to select a drive, and then press Spacebar or Enter to add it into a group. An X mark is displayed next to the selected drive. Note: The drive that cannot be used to create a RAID volume is not selectable. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
d. Strip Size: Press the up and down arrow keys to select a strip size, and then press Enter to complete the configuration. Note: This option is only available for RAID 0. e. Capacity: Customize the capacity of the RAID volume. The default RAID volume is the largest value. f.
RAID 1 volume under rebuilding is displayed under RAID Volumes with a Rebuilding mark. 5. Wait a few minutes. When the rebuild process finishes successfully, the Rebuilding mark is changed to the Normal mark. 6. Press F10 to save changes and exit. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.
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Invoke the function defined by yourself. To define or change the action for the F12 key, do the following: 1. Open the Start menu and click the Lenovo Vantage program. 2. Click Hardware Settings and then click Input. 3. Locate the Keyboard: User-defined Key section and follow the instructions on the screen to complete the setting.
Base Power button Trackpad ® Numeric keypad TrackPoint pointing device Fingerprint reader Speaker Left HDMI™ connector Nano-SIM-card tray* Always On USB 3.2 connector Gen 1 Audio connector * for selected models ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Rear ™ System status indicator Thunderbolt 3 connectors (USB-C) Ethernet connector Power connector ™ (3.2 Gen 1)connector USB-C ThinkPad P17 Gen 1 Hardware Maintenance Manual...
CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at https:// support.lenovo.com...
Major FRUs Table 6. Major FRUs FRU descriptions Self-service CRU Optional-service CRU LCD unit Hinge caps ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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Table 6. Major FRUs (continued) FRU descriptions Self-service CRU Optional-service CRU Power button board Fingerprint reader cable Fingerprint reader Fingerprint reader bracket Speaker assembly Keyboard sub board Smart-card reader Dummy smart-card reader Smart-card reader cable GPU board GPU board cable Wireless WAN card* Wireless LAN card Memory modules under the bottom cover...
Lenovo factory recovery USB key * for selected models Note: The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply.
Label kit Connector and cable guide This section provides information for Lenovo authorized service technicians to help identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs” on page 52 and “LCD FRUs” on page 54.
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Audio connector (external) Connect headphones or a headset with 3.5- mm (0.14-inch) 4-pole plug to this connector. Trackpad connector (internal) Trackpad cable Connect one end to the trackpad and the other end to this connector. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
If the computer supports 5G, connect one end of the 5G antenna and the other end to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup Chapter 7 Locations...
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CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
If you replace the system board, you must restore the serial number of the system unit to its original value. The serial number of the system unit is written on the label attached to the bottom of the computer. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at https:// support.lenovo.com...
This section provides instructions on how to remove a major FRU. 1010 Bottom door Removal steps of the bottom door Note: Loosen the screw that secures the bottom door, and remove the bottom door. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
1020 M.2 solid-state drive For access, remove these FRUs: • “1010 Bottom door” on page 64 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. •...
• Ensure that the memory module is firmly installed in the slot and does not move easily. 1040 Keyboard and keyboard sub board For access, remove these FRUs: • “1010 Bottom door” on page 64 ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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Notes: • You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved. Removal steps of the keyboard Notes: •...
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Removal steps of the keyboard sub board ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) black 0.181 Nm (1.85 kgf-cm) 1050 Memory module bracket and memory module under the keyboard For access, remove these FRUs: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 Removal steps of the memory module bracket Step Screw (quantity)
• “1040 Keyboard and keyboard sub board” on page 66 Removal steps of the wireless LAN card Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) black 0.181 Nm (1.85 kgf-cm) ThinkPad P17 Gen 1 Hardware Maintenance Manual...
1070 Wireless WAN card For access, remove these FRUs: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 Removal steps of the wireless WAN card Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) black 0.181 Nm (1.85 kgf-cm)
Ensure that all the latches are well assembled and there is no abnormal gap. 1090 Power button board with cable For access, remove these FRUs in order: • “1010 Bottom door” on page 64 ThinkPad P17 Gen 1 Hardware Maintenance Manual...
• “1040 Keyboard and keyboard sub board” on page 66 • “1080 Keyboard bezel assembly” on page 71 Removal steps of the power button board with cable Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.143 Nm (1.4 kgf-cm) When installing:...
• “1040 Keyboard and keyboard sub board” on page 66 • “1080 Keyboard bezel assembly” on page 71 Removal steps of the speaker assembly Step Screw (quantity) Color Torque M2 x 2.3, flat-head, nylon-coated (2) black 0.181 Nm (1.85 kgf-cm) ThinkPad P17 Gen 1 Hardware Maintenance Manual...
1120 Smart card reader and smart card reader cable For access, remove these FRUs: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 • “1080 Keyboard bezel assembly” on page 71 Removal steps of the smart card reader and smart card reader cable Step Screw (quantity) Color...
• “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 • “1080 Keyboard bezel assembly” on page 71 Removal steps of the MIMO wireless-WAN antenna assembly with cable ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) 1140 Bottom cover For access, remove these FRUs: • “1010 Bottom door” on page 64 Removal steps of the bottom cover Label locations on the base cover assembly The following illustration shows the location of each label.
• “1140 Bottom cover” on page 77 Important notices for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Removal steps of the battery DANGER Use only the authorized battery specified for your computer.
DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Removal steps of the coin-cell battery When installing: Ensure that the coin-cell battery connector is attached firmly. 1170 Trackpad and trackpad cable For access, remove these FRUs in order: •...
For access, remove these FRUs: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 • “1080 Keyboard bezel assembly” on page 71 • “1140 Bottom cover” on page 77 ThinkPad P17 Gen 1 Hardware Maintenance Manual...
Removal steps of the hinge caps Step Screw (quantity) Color Torque M2.5 × 4 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) 1190 LCD unit For access, remove these FRUs: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 •...
• “1140 Bottom cover” on page 77 Removal steps of the thermal fan assembly Detach the thermal fan assembly connector. Loosen the screws in ascending alphabetical order (2a to 2g) as illustrated, and then remove the thermal fan assembly. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
When installing: • Do not touch the areas marked in the following illustrations. • Ensure that the fan connector is attached firmly. • Each screw is marked with a number on the thermal fan assembly. When installing, follow the screw number to tighten the screws in ascending numerical order;...
6000 G's of shock. • Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite. • Avoid rough handling of any kind. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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• At every point in the process, be sure not to drop or stack the system board. • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material.
Removal steps of the I/O board and I/O board cable Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. 1250 Chassis assembly For access, remove these FRUs in order: •...
When installing: Ensure that all the latches are attached firmly. 2020 LCD panel and LCD cable For access, remove these FRUs in order: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 •...
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1. Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct locations. Peel off the release liners from the other side of the tapes. Ensure that four tapes are applied correctly as shown. ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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2. Attach the LCD cable to the LCD panel as shown. Turn over the LCD panel to secure the LCD panel with tapes. Removal steps of the LCD panel and LCD cable (for FHD LCD panel models) Torque Step Screw (quantity) Color M2 ×...
For access, remove these FRUs in order: • “1190 LCD unit” on page 81 • “2010 LCD strip cover and LCD bezel assembly” on page 88 • “2020 LCD panel and LCD cable” on page 89 ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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Removal steps of the hinge assembly (for UHD LCD panel models) Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) M2.5 × 3.5 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) Chapter 9 Removing or replacing a FRU...
Removal steps of the camera card Removal steps of the LED/camera cable assembly When installing: Ensure that the connectors are attached firmly. 2050 Antenna kit For access, remove these FRUs in order: • “1010 Bottom door” on page 64 • “1040 Keyboard and keyboard sub board” on page 66 •...
2060 LCD rear cover assembly For access, remove these FRUs in order: • “1010 Bottom door” on page 64 • “1140 Bottom cover” on page 77 ThinkPad P17 Gen 1 Hardware Maintenance Manual...
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• “1190 LCD unit” on page 81 • “2010 LCD strip cover and LCD bezel assembly” on page 88 • “2020 LCD panel and LCD cable” on page 89 • “2030 LCD hinge assembly” on page 92 • “2040 Camera and LED camera cable assembly” on page 94 •...
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Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo and TRACKPOINT are trademarks of Lenovo. Microsoft and Windows are trademarks of the Microsoft group of companies. Intel, Thunderbolt and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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Part Number: SP40Y99621_01 Printed in China (1P) P/N: SP40Y99621_01...