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FAQs
1. Why is the product louder at full speed?
The higher speed is intended to quickly clear or find a specific design. It is
recommended to use the product below 50% speed for optimal silence.
2. The ball moves slow in the center. Is this normal?
Yes. The product is designed to maintain intricate designs even when the ball is
moving in the center.
3. How do I stop the sand from bunching up around the outside over time?
Occasionally, you may feel the need to pause the product, remove the metal ball,
and level the sand.
4. Can I use other materials or sand?
We only recommend using the drift sand included with the sandscape. This sand
can also be purchased at homedics.com.
5. How do I reattach my metal ball to the magnet?
Put the ball in the middle of the table and choose the "clean" design. This will pull
the magnet under the table to the center and should reconnect with the ball.
6. To rest my product, do I pull the plug out of the wall or do I need to do something
within the app?
Long press the power button or press the power button within the app.
7. Why won't my drift connect?
Make sure that both your drift and your phone are on the same Wi-Fi during initial
pairing. Be sure to use a Wi-Fi network that has a password during initial pairing.
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