Targus DOCK423 User Manual page 4

Targus Dual HDMI 4K Docking Station with
100W Power Delivery Pass-Thru
Troubleshooting
Device Not Working
• Make sure that the device is fully inserted into the correct port on the
portable dock.
• Plug the device into a different port on the portable dock. If it still doesn't
work, test the device by connecting it directly to your computer.
• Make sure that the device appears in Device Manager.
• Disconnect all devices from the portable dock and reconnect them, one at
a time. Check that each device works before plugging in the next one.
• Each laptop USB Type-C port is equipped with over-current protection.
When a USB device draws more current than the USB Type-C port can
supply, the port will shut down.
To re-enable the port, unplug the device and go to Device Manager or to the
message in the system tray and choose the Reset option. You can then plug
the device back into the portable dock. If a shut down reoccurs, check the
power requirements of the device.
Verifying Devices are Installed
You can view the devices installed on the portable dock from the Device
Manager window in System Properties.
Press + X to open the menu, and choose Device Manager on it.
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Targus Dual HDMI 4K Docking Station with
100W Power Delivery Pass-Thru
7