Troubleshooting - Kogan TU9210 User Manual

TROUBLESHOOTING

Common fixes
Many minor issues can be resolved by
hard resetting, or power cycling the unit
or upgrading the firmware.
To perform a hard reset, or power cycle,
please use the following steps.
• Unplug it from the main power socket
and leave it for 10-15 minutes.
• Press and hold the power button on the
TV for 5 seconds.
• Connect the TV back to the power and
turn it on.
Poor picture and sound quality
• Try a different channel
• Adjust the antenna
• Check all connections
No picture or sound in TV status
• Try another channel
• Press the source button
• Make sure TV is plugged in
• Check the antenna connection
Remote control malfunctions
• Replace remote control batteries (we
recommend lithium AAA batteries for
best results)
• Ensure battery terminal polarity (+/-) is
correct
• Remote is out of range, move closer to
TV
• Bluetooth remote not paired to
TV (refer to Settings > Remotes &
Accessories to pair)
• Remove any obstructions between
remote and IR sensor of TV
• Make sure the power cord to your TV is
plugged in and turned on
No sound or sound is too low at
maximum volume
• Check the volume settings on any
external speakers connected to your
television
• Adjust the TV volume accordingly
• Check another channel or input
• Check that MUTE hasn't been turned
on
Blurred or snowy picture, distorted
sound
• Check direction, location and
connections to your antenna
• Issues may be caused by the use of an
indoor antenna (poor signal)
Picture rolls vertically
• Check all connections
No colour, wrong colour or tints
• Make sure the program itself is
broadcast in colour
• Select the picture menu, then adjust
the colour and tint submenus
Image is not centred on the screen
• Adjust the horizontal and vertical
position
"No Signal" on HDMI source
• Test the device with a different HDMI
cable
• Plug the device into another HDMI port
• Try a different device connected to the
same cable and port
• Perform a factory reset on your TV
Care & maintenance
Unplug the television from the power
supply before cleaning. Do not use any
liquid cleaners or harsh chemicals. Always
use a soft, damp cloth.
Cleaning the screen
Wet a soft cloth in a mixture of lukewarm
water and a little fabric softener or dish
washing detergent. Wring the cloth until
it's almost dry, and then use it to wipe the
screen.
Make sure the excess water is off the
screen, and then let it air-dry before you
turn on your TV.
Cleaning the casing
To remove dirt or dust, wipe the TV casing
with a soft, dry, lint-free cloth. Please be
sure not to use a wet cloth.
For our full TV troubleshooting guide,
head online to help.kogan.com
18