How To Check The Current Firmware; How To Upgrade The Firmware - Axis Q6000-E Mk II User Manual

AXIS Q6000-E Mk II PTZ Network Camera
Troubleshooting

How to check the current firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem.
The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
The current firmware version in the Axis product is displayed in the Overview page.

How to upgrade the firmware

Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
• If you install a previous firmware version, you need to restore the product to factory default settings afterwards.
Note
• After the upgrade process has completed, the product restarts automatically. If you restart the product manually after
the upgrade, wait 10 minutes even if you suspect that the upgrade has failed.
• After the upgrade process has completed, the product restarts automatically. If you restart the product manually after
the upgrade, wait 5 minutes even if you suspect that the upgrade has failed.
• Because the database of users, groups, credentials, and other data are updated after a firmware upgrade, the first start-up
could take a few minutes to complete. The time required is dependent on the amount of data.
• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always
read the upgrade instructions and release notes available with each new release before upgrading the firmware.
1. Download the latest firmware file to your computer, available free of charge at www.axis.com/support
2. Go to Setup > System Options > Maintenance in the product's webpages.
3. Under Upgrade Server, click Choose file and locate the file on your computer.
4. Click Upgrade.
5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
6. Go to Setup > Basic Setup to verify the firmware upgrade.
Stand-alone door controllers:
1. Download the latest firmware file to your computer, available free of charge at www.axis.com/support
2. Go to Setup > Additional Controller Configuration > System Options > Maintenance in the product's webpages.
3. Under Upgrade Server, click Choose file and locate the file on your computer.
4. If you want the product to automatically restore to factory default settings after the upgrade, check the Default checkbox.
5. Click Upgrade.
6. Wait approximately 5 minutes while the product is being upgraded and restarted. Then clear the web browser's cache.
7. Access the product.
Door controllers in a system:
You can use AXIS Device Manager or AXIS Camera Station to upgrade all door controllers in a system. See www.axis.com for more
information.
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