Support; Troubleshooting - Axis Q6000-E Mk II User Manual

AXIS Q6000-E Mk II PTZ Network Camera
System options
• the wireless settings
• the focus position
• the pan/tilt/roll position
Note
If the Axis product is restored, uploaded applications and their settings are removed.
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see Reset to factory default settings on page 73.
To test the product's PTZ mechanics, click Test under PTZ Status.
To calibrate the PTZ functionality, click Calibrate PTZ. See .
To reset the optics, click Calibrate under System Options > Maintenance > Optics. This may be necessary in situations where the
optics has lost its calibration during transport or has been exposed to extreme vibrations. If necessary configure focus and zoom
again (see How to perform a basic setup on page 18).
If you are prompted to calibrate the PTR mechanics during an overview scan, click on Calibrate PTR.
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
For information about firmware upgrade, see How to upgrade the firmware on page 75.

Support

Support Overview
The System Options > Support > Support OverviewSetup > Additional Controller Configuration > System Options > Support >
Support OverviewPreferences > Additional device configuration > System Options > Support > Support Overview page provides
information on troubleshooting and contact information, should you require technical assistance.
See also Troubleshooting on page 73.
System Overview
To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information
that can be found here includes firmware version, IP address, network and security settings, event settings, image settings
and recent log items.
To get an overview of the Axis product's status and settings, go to Setup > Additional Controller Configuration > System Options
> Support > System Overview. Information that can be found here includes firmware version, IP address, network and security
settings, event settings, and recent log items.
Logs & Reports
The System Options > Support > Logs & ReportsSetup > Additional Controller Configuration > System Options > Support > Logs
& ReportsPreferences > Additional Device Configuration > System Options > Support > Logs & Reports page generates logs and
reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a server report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The access log can also be configured to list all connections to the
product (see below).
View Server Report - Provides information about the product status in a pop-up window. The access log is automatically included
in the server report.
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