Sennheiser DECT Comfort call User Manual
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Sennheiser DECT Comfort call User Manual

Sennheiser DECT Comfort call User Manual

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DECT
Comfort
call
User
Guide
DW Series
Instruction manual

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Summary of Contents for Sennheiser DECT Comfort call

  • Page 1 DECT Comfort call User Guide DW Series Instruction manual...

  • Page 2: Table Of Contents

    Contents “User Guide” Contents “User Guide” Important safety information ............... 2 Scope of delivery and overview of the DW series ........4 Base stations with components ..............4 Headsets with components ................5 Product overview of the headsets ..............6 Overview of the DW Office –...

  • Page 3: Important Safety Information

    The risk is to be borne by the user. Sennheiser is not liable for damages to USB devices that are not consistent with the USB specifications. Sennheiser is not liable for damages resulting from the loss of connection due to flat or overaged rechargeable batteries or exceeding the DECT transmission range.
  • Page 4 (about every 3 months). 10°C/50°F and 40°C/104°F. Dispose of defective Only use rechargeable batteries products with built-in recommended by Sennheiser rechargeable batteries and the appropriate chargers. at special collection points or return them to your specialist dealer. DW Series - User Guide...

  • Page 5: Scope Of Delivery And Overview Of The Dw Series

    Scope of delivery and overview of the DW series Scope of delivery and overview of the DW series The DW series allows you to combine base stations (BS) and headsets (HS) to meet your needs. The listed headsets and base stations are compatible with each other.

  • Page 6: Headsets With Components

    Scope of delivery and overview of the DW series Headsets with components DW Office – HS monaural, with different wearing styles DW Pro1 – HS monaural, with headband DW Pro2 – HS binaural, with headband DW Office – HS DW Pro1 – HS Quick Guide DW Pro2 –...

  • Page 7: Product Overview Of The Headsets

    Product overview of the headsets Product overview of the headsets Overview of the DW Office – HS headset Microphone Audio button Name plate Ear piece Headset LED Battery compartment Link button Charging contacts Headband Ear hook adapter Charging contacts Ear hook Headset holder Ear bud in size: S, M, L Ear pad...

  • Page 8: Overview Of The Dw Pro1/Pro2 - Hs Headsets

    Product overview of the headsets Overview of the DW Pro1/Pro2 – HS headsets DW Pro1 – HS DW Pro2 – HS Windshield Name plate Microphone Headset LED Battery compartment Link button Ear pad Audio button Headband Charging contacts DW Series - User Guide...

  • Page 9: Overview Of The Buttons

    Product overview of the headsets Overview of the buttons Overview of the buttons of the base station DW BS DW BS USB DW BS Phone DW BS ML DW BS USB ML Action Functions Page Press the Phone button Selects the Phone mode Establishes/disconnects the link between headset and base station Accepts/ends a call...

  • Page 10: Overview Of The Leds

    Product overview of the headsets Overview of the LEDs Overview of the LEDs of the base station The LED icons of the PC button and the Phone button are dependent on the base station variant. LED of the PC button Meaning lights up PC mode...
  • Page 11 Product overview of the headsets Overview of the LEDs of the headset DW Office – HS DW Pro1/Pro2 – HS Headset LED Meaning lights up blue Headset is being charged in the base station flashes blue slowly Active link to base station flashes 3 time red Rechargeable battery is almost flat is off...

  • Page 12: Individually Adjusting The Headset

    Individually adjusting the headset Individually adjusting the headset Putting the headset on and adjusting it Using the DW Office – HS with the ear hook Change wearing side – if required. Click on the ear hook adapter to the headset. Change ear bud size –...
  • Page 13 Individually adjusting the headset Using the DW Office – HS with the headband Replace the name plate with cheek spacer with the basic name plate. This is necessary in order to be able to rotate the headset’s microphone boom (see diagram 3). Attach the headset to the headset holder of the headband.
  • Page 14 Individually adjusting the headset Using the DW Pro1/Pro2 – HS Rotate the microphone boom. Bend the microphone boom so that the microphone is about 0.8” (2 cm) from the corner of your mouth. 3 DW Pro1 – HS: Adjust the headset so that the ear pad rests comfortably on your right or left ear.

  • Page 15: Labeling The Headset

    Change the lettering of the name plate as shown. 1. OPEN ”Name Plate Maker“ 2. TYPE 3. PRINT 4. CUT www.sennheiser.com/name-plate-maker DW Office – HS DW Pro1 – HS DW Pro2 – HS 14 | DW Series - User Guide...

  • Page 16: Testing The Headset System And The Sound Quality

    Switch position Function Manual operation Lifts/hangs up the handset manually or using the handset lifter (Sennheiser HSL 10). Electronic hook switch (DHSG standard) Call control via the headset system. For faster link establishment, see Fast Link. Electronic hook switch (MSH standard) Call control via the headset system.
  • Page 17 Testing the headset system and the sound quality Adjusting the radio range – DIP switch 3 If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range. Switch position Function Standard radio range Reduced radio range...

  • Page 18: Pairing The Headset And The Base Station

    Testing the headset system and the sound quality Pairing the headset and the base station Upon delivery, the headset and the base station are already paired. You only have to pair the headset with the base station if you have purchased the headset and base station separately or if you want to hold a conference call.

  • Page 19: Adjusting The Audio Signal By Means Of The Dial Tone

    Testing the headset system and the sound quality Adjusting the audio signal by means of the dial tone Put on the headset and press the Phone button on the base station. Press the Link button on the headset. The Link LED on the base station lights up blue.

  • Page 20: Adjusting The Volume

    Testing the headset system and the sound quality Adjusting the volume Adjusting the microphone volume of the call transmission By default, the microphone volume control is set to position 4. This setting is suitable for most telephones. Make a call to someone who will help you find the correct sensitivity setting for your microphone.

  • Page 21: Making Calls Using The Headset

    Making calls using the headset Making calls using the headset Adjusting the volume WARNING Hearing damage due to high volumes! Listening at high volume levels for long periods can lead to permanent hearing defects. Set the volume to a low level before putting on the headset. Do not continuously expose yourself to high volumes.

  • Page 22: Muting The Headset's Microphone

    Making calls using the headset Changing the direction of the volume up/down function On the Audio button, check which direction is assigned “volume down”. Simultaneously press and hold the Link button and the Audio button for 5 seconds. The Headset LED alternately flashes blue/red. DW Office –...

  • Page 23: If You Leave The Dect Range

    Making calls using the headset If you leave the DECT range In normal office buildings, the range between headset and base station is up to 55 m. If, during a call, the audio quality deteriorates or the link breaks down completely, you hear a descending sequence of beeps in the headset. The Link LED on the base station lights up red.

  • Page 24: Calling Via The Fixed Line Phone Using The Headset

    Making calls using the headset Calling via the fixed line phone using the headset If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link”...
  • Page 25 Making calls using the headset Managing calls using a call control functionality (EHS, HSL 10) Accepting a call: You hear a ring tone in the headset. Press the Link button on the headset to accept the call. The handset lifter/electronic hook switch lifts the handset.

  • Page 26: Calling Via The Computer Using The Headset

    Making calls using the headset Calling via the computer using the headset If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link”...
  • Page 27 Making calls using the headset Managing calls using the “HeadSetup” call control functionality Accepting a call: The softphone signals that you are receiving a call. You hear a ring tone in the headset. Press the Link button on the headset to accept the call.

  • Page 28: Holding A Conference Call

    Making calls using the headset Holding a conference call The headset system allows you to make a conference call with up to 4 DW series headsets. The first headset paired (master) is used control the call establishment and end of conversation. GUEST 1 Pairing the MASTER headset with the base station The Link LED...
  • Page 29 Making calls using the headset Adding a GUEST headset to a conference call Simultaneously press and hold the Audio button and Link button while placing the guest headset into the base station of the master headset. The Headset LED alternately flashes blue/red until a link to the base station is established.

  • Page 30: Charging The Headset And Storing The Headset System

    Charging the headset and storing the headset system Charging the headset and storing the headset system Charging the headset Always store the headset in the base station to ensure that it is fully charged when needed. The intelligent battery charging technology prevents over-charging.
  • Page 31 Charging the headset using the optional CH 10 headset charger The CH 10 headset charger is an optional accessory available from your Sennheiser partner. The CH 10 allows you to charge additional DW series headsets, e.g. for sharing the same base station when working shifts.

  • Page 32: Switching The Headset System Off During Extended Non-Use

    Charging the headset and storing the headset system Switching the headset system off during extended non-use You can switch off the headset system (1) or the headset (2) when not using the products for extended periods of time (e.g. when you are on holiday).

  • Page 33: Sharing A Workplace

    Sharing a workplace Sharing a workplace The headsets and base stations of the DW series are compatible with each other. If, for example, you share a workplace, you can use one base station with different headsets. The last headset paired with the base station can be used without more ado.
  • Page 34 Sharing a workplace Using the headset with a third party base station (DECT-GAP telephone) Place the headset at a maximum distance of 1 m from the third party base station. Simultaneously press and hold the headset’s Link button and Audio button for 5 seconds. The headset switches to a special pairing mode and the Headset LED alternately flashes blue/red.

  • Page 35: Cleaning And Maintaining The Headset System

    Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Liquids can damage the electronics of the product! Liquids entering the housing of the product can short-circuit the electronics. Keep all liquids far away from the product. Do not use any solvents or cleansing agents.

  • Page 36: Replacing The Ear Pads

    Replacing the ear pads For reasons of hygiene, you should replace the ear pads from time to time. Spare ear pads are available from your Sennheiser partner. DW Office – HS Carefully remove the old ear pad from the ear cup. Make sure that the fastening ring of the old ear pad is also removed from the ear cup.

  • Page 37: Replacing The Headset's Rechargeable Battery

    WARNING Injuries or damage to the product! In extreme cases, abuse or misuse of rechargeable batteries or non-original Sennheiser batteries can lead to explosion, fire development, heat generation or smoke/gas development. Only use original Sennheiser spare rechargeable batteries. Spare rechargeable batteries are available from your Sennheiser partner.
  • Page 38 Cleaning and maintaining the headset system Headset Pro1 – HS Open the battery compartment cover. Remove the rechargeable battery and carefully loosen the connector plug of the rechargeable battery. Insert the connector plug of the new rechargeable battery into the connection socket.
  • Page 39 Cleaning and maintaining the headset system Headset Pro2 – HS Carefully remove the ear pad from the ear cup where the battery compartment is located. Open the battery compartment. Remove the rechargeable battery and carefully loosen the connector plug of the rechargeable battery. Insert the connector plug of the new rechargeable battery into the connection socket.

  • Page 40: If A Problem Occurs

    If a problem occurs If a problem occurs For causes and solutions that are mainly related to the base station, refer to the chapter “If a problem occurs ...” in the “Setup Guide”. Problem Possible cause Possible solution Page The headset is placed into Rechargeable battery is Wait several minutes until the the base station but the...
  • Page 41 If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”. Restoring factory default settings (Reset) Disconnect the base station from the USB cable and the mains.

  • Page 42: Specifications

    Specifications Specifications Base station DW BS/DW BS ML Dimensions 108 x 116 x 114 mm (W x H x D) Weight approx. 368 g Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range –20°C to +70°C (–4°F to +158°F) DW BS USB/DW BS USB ML/DW BS Phone Dimensions 108 x 116 x 114 mm (W x H x D)
  • Page 43 Specifications Power supply unit Nominal input voltage 100 – 240 V~ Nominal input current max. 0.2 A Mains frequency 50 – 60 Hz Nominal output voltage Nominal output current max. 850 mA Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range –20°C to +70°C (–4°F to +158°F) Relative humidity...

  • Page 44: Manufacturer Declarations

    Manufacturer Declarations Manufacturer Declarations Warranty Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our website at www.sennheiser.com or contact your Sennheiser partner. In compliance with the following requirements • WEEE Directive (2012/19/EU)
  • Page 45 This class B digital equipment complies with the Canadian ICES-003. Changes or modifications made to this equipment not expressly approved by Sennheiser electronic Corp. may void the FCC authorization to operate this equipment. Before putting the equipment into operation, please...
  • Page 46 Sennheiser Communications A/S Industriparken 27, DK-2750 Ballerup, Denmark www.sennheiser.com Publ. 03/16, A05...

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