Troubleshooting - Kenmore DS6001 Use & Care Manual

Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a Sears or
other qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
Vacuum will not
turn on.
Battery charge
indicator does not
illuminate.
Motorized brush
not turning.
Vacuum not picking
up or suction
power is weak.
Dust escapes from
vacuum.
Vacuum turns off
on its own.

TROUBLESHOOTING

POSSIBLE CAUSE
1. Battery may be depleted.
2. Wrong charger being used.
3. Hand vacuum is not installed
properly.
1. Battery may be depleted.
2. Charging adapter is not
plugged in.
3. Debris accumulated on the
metal charge contacts on the
hand vacuum, main body and
charging adapter.
4. The electrical outlet is out of
power.
1. Brush roll is jammed.
2. Brush roll needs to be reset.
3. Brush roll is not installed well.
1. Dust cup is full.
2. Filter needs cleaning.
3. Filter needs to be replaced.
4. Battery may be depleted.
5. Dust cup is not installed well.
1. Filter is missing or installed
incorrectly.
2. Filter is damaged and needs
to be replaced.
3. Dust cup installed incorrectly.
1. Battery may be depleted.
2. Brush roll is blocked or
jammed and needs to be
reset.
1. Charge the battery as instructed on
page 8.
2. Be sure to use only the charger supplied
with your product.
3. Remove hand vacuum and reattach
ensuring that it is securely in place.
1. Charge the battery as instructed on
page 8.
2. Be sure the charging adapter is plugged
in properly to the outlet and to the
charging hole on the bottom of the
charging adapter.
3. Clear any debris accumulated on the
metal charger contacts on the hand
vacuum, main body and charging adapter.
4. Ensure that the outlet is supplying power
to the charger.
1. Remove obstruction. Follow instructions
on page 11.
2. Turn the unit off and remove the
obstruction, then turn back on.
3. Remove brush roll and reinstall following
instructions on page 11.
1. Empty dust cup.
2. Follow filter cleaning instructions on
page 10.
3. To purchase call 1-877-531-7321.
4. Charge the battery as instructed on
page 8.
5. Check dust cup for correct installation
and ensure it is snapped firmly in place.
1. Check filter for correct installation.
2. To purchase call 1-877-531-7321.
3. Position dust cup correctly and snap
firmly into place.
1. Charge the battery as instructed on
page 8.
2. Turn the unit off and check agitator
for blockage or jam. Remove the
obstruction and turn back on.
- 12 -
SOLUTION