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Grandstream Networks GSC3510 Series User Manual

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Grandstream Networks, Inc.
GSC3510/GSC3505 Series
User Manual

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Summary of Contents for Grandstream Networks GSC3510 Series

  • Page 1 Grandstream Networks, Inc. GSC3510/GSC3505 Series User Manual...

  • Page 2: Product Overview

    GSC3510/GSC3505 Series - User Manual WELCOME Thank you for purchasing Grandstream GSC3510/GSC3505 SIP Intercom speakers. The GSC3505 is a one-way SIP Intercom Speaker and GSC3510 is a two-way full-duplex SIP intercom speaker/microphone, both featuring one 100Mbps Ethernet port with PoE/PoE+, integrated dual-band 2.4G/5G Wi-Fi, integrated Bluetooth, high fidelity 8W speaker and a multi-purpose input port supporting a wide range of peripherals, 3 directional microphones with Multichannel Microphone Array Design (MMAD) available for GSC3510 only.

  • Page 3: Multi-Languages

    HD Audio Yes, HD speakerphone with support for wideband audio. Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS. User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, Security SRTP, HTTPS, 802.1x media access control. Multi-languages English, Chinese and Portuguese.
  • Page 4 Table 3: Equipment Packaging Figure 1: GSC3510/GSC3505 Package Content Note Check the package before installation. If you find anything missing, contact your system administrator. GSC3510/GSC3505 Ports GSC3510/GSC3505 Ports Figure 2: GSC3510/GSC3505 Ports Name Description RESET Factory reset button. Press for 10 seconds to reset factory default settings. NET/PoE Ethernet RJ45 port (10/100Mbps) supporting PoE/PoE+.

  • Page 5: Hardware Installation

    Color LED Indicator Status Description Rebooting/factory re Red Light Fast Flashing (every 1s) setting Unhandled event: (Included Missed call(s), new voice mails, new SIP messages). Slow Flashing Note: In case the GSC3510/3505 is connected via Bluetooth, Missed Call/Voicemail Red LED will not (On 1s, Off 2s) light and will remain flashing in blue. Solid Red The contacts/storage space is full Incoming/outgoing c Green Light Fast Flashing (every 1s) Slow Flashing...

  • Page 6: Ceiling Mount

    Figure 5: Wall Mount – Step 3 Figure 6: Wall Mount – Step 4 Ceiling Mount 1. Put the ceiling mounting (metal bracket) in the ceiling’s center and mark the position of the three screws holes. 2. Drill a round hole with a diameter of 18mm for Ethernet cable. The distance between its center and the highlighted hole on the plastic bracket should be 35mm.
  • Page 7 Figure 11: Anti-theft Installation Powering and Connecting GSC3510/GSC3505 The GSC3510/GSC3505 can be powered on using PoE/PoE+ switch or PoE injector using following steps: Step 1: Plug a RJ45 Ethernet cable into the network port of the GSC3510/GSC3505. Step 2: Plug the other end into the power over Ethernet (PoE) switch or PoE injector. Figure 12: Powering GSC3505/GSC3510 Connecting Wiring Seat GSC3505/GSC3510 support to connect a “Key &...
  • Page 8 Figure 13: Connecting Wiring Seat Access GSC3510/GSC3505 Web GUI The GSC3510/GSC3505 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the application phone through a Web browser such as Microsoft’s IE, Mozilla Firefox, Google Chrome and etc. Figure 14: GSC3510 Web GUI –...
  • Page 9 Figure 15: SIP 2-Way/1-Way Paging Diagram To register a SIP account on the GSC3510/GSC3505 the user needs to go under Account �� Account X �� General Settings, and enter the account information as below, then save and apply the configuration. Figure 16: SIP Account Configuration Once the account registered correctly, the GSC3510/GSC3505 will show the account status as “Registered”...
  • Page 10 Figure 18: Default Blocking Rules On the screenshot below, only number 1001 is allowed to call GSC3510/GSC3505: Figure 19: Whitelisted Devices As soon as a SIP call is received by the GSC3510/GSC3505, it first checks if the Caller ID number is allowed on the Whitelist and then answers automatically.
  • Page 11 Figure 21: Multicast Paging Listening Addresses In above screenshot, Listening Address “237.11.10.11:6767” with label “Sales” has the highest priority. Users can enable “Paging Priority Active” option (under Multicast Paging tab) to accept incoming paging calls during active multicast paging. The paging call with higher priority than active one will be accepted.

  • Page 12: Bluetooth Speaker

    Figure 23: Multicast Paging – Priority Barge Bluetooth Speaker The GSC3510/GSC3505 can be used as a Bluetooth speaker for another device and it needs to be connected via Bluetooth to that device. Users need to turn on GSC3510/GSC3505’s Bluetooth function first. The first time when using a new Bluetooth device with the GSC3510/GSC3505, “pair” the device with GSC3510/GSC3505 so that both devices know how to connect securely to each other.
  • Page 13 Figure 25: 2-pin Multi-Purpose Input Applications To configure sensor settings, access to web UI �� System Settings �� Sensor Setting. Figure 26: Sensor Settings Under Basic Setting section, users can set “Sensor Type” and “Trigger Type”. Two states are supported by the Input circuit for the “Sensor Type”: 1.
  • Page 14 Under “Trigger time” section, users can click on “Add” in order to configure different schedules and a trigger profile for each one as shown in the figure below: Figure 27: Sensor Setting – Trigger time Cycle Time: The alarm can be configured to be triggered all days of the week, in this case “All days” option needs to be checked. Or to some specific days of the week with Start and End time, in this case “Period of Time”...

  • Page 15: Account Status

    Figure 29: Sensor Setting – Linkage Function – Make Call Recording: If selected, GSC3510/GSC3505 will record audio using built-in microphones. Recorded files can be found under Applications �� Recording Note Up to 7 different Alarm Schedule/Linkage function can be configured in the GSC3510/GSC3505.the list of schedules and linkage functions will be shown in the lower section of the page (as shown in figure Figure 27: Sensor Setting –...

  • Page 16: System Info

    DNS Server DNS Server 1 of the device. DNS Server DNS Server 2 of the device. Configured address type: IPv6 Address Type DHCP, Static IP or PPPoE. IPv6 Address IPv6 address of the device. IPv6 DNS IPv6 DNS Server 1 of the device. Server 1 IPv6 DNS IPv6 DNS Server 2 of the device.
  • Page 17 Account Configures the name associated with each account. Name SIP Server Specifies the URL or IP address, and port of the SIP server. This should be provided by VoIP service provider (ITSP). Configures user account information provided by your VoIP service provider (ITSP). It’s usually in the form of digits similar to phone SIP User ID number or actually a phone number.

  • Page 18: Sip Settings

    The option will decide which IP is going to be used in sending subsequent SIP packets (ex: Register refresh requests) after the list of IPs for SIP server host is resolved with DNS SRV. Default (prefer server with lowest SRV priority): The device will always prefer to send SIP requests to the available server having the lowest priority, and in case it’s down it contacts the next one, but once the server having lowest priority is UP again, the device will switch over to this one.
  • Page 19 Controls whether to clear SIP user’s information by sending un-register request to the proxy server. When set to “All”, the un-registration is performed by sending a REGISTER message with “Contact” header set to * and Unregister Expires=0 parameters to the SIP server when the device starts pre-registration after rebooting. before New If set to “Instance”, the device only cleans the current SIP user’s info by sending REGISTER message with “Contact”...
  • Page 20 Use Actual Determines the port information in the Via header and Contact header of SIP message when the device use TCP or TLS. If set to Ephemeral Port No, these port numbers will use the permanent listening port on the device. Otherwise, they will use the ephemeral port for the in Contact with particular connection.

  • Page 21: Codec Settings

    Sets the callee party to act as refresher by force. If set to “Yes” and the both parties support session timers, the device will enable Callee Request the session timer feature when it receives inbound calls. The SIP 200 OK will include the content “refresher=uas”. The default Timer setting is “No”.

  • Page 22: Call Settings

    Audio RED Payload Type Configures audio RED payload type. The valid range is from 96 to 127. The default value is 124. Enables the silence suppression/VAD feature. If it is set to “Yes”, when silence is detected, a small quantity of VAD packets Silence Suppression (instead of audio packets) will be sent during the period of no talking.
  • Page 23 Intercept Anonymous Calls If set to “Yes”, anonymous calls will be rejected. Categorizes the call logs saved for this account. If it is set to “Log All”, all the call logs of this account will be saved. If set to “Log Incoming/Outgoing Calls (Missed Calls Not Record)”, the whole call history will be saved other than missed call.

  • Page 24: Advanced Settings

    Explanation of example rule (reading from left to right): ^1900x. – prevents dialing any number started with 1900 <=1617>[2-9]xxxxxx – allow dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically 1[2-9]xx[2-9]xxxxxx |- allow dialing to any US/Canada Number with 11 digits length 011[2-9]x.
  • Page 25 Loads the MOH file to the device. Click on “Browse” button to upload the music file from local PC. The MOH audio file has to be Upload Local in .wav or .mp3 format. MOH Audio File Note: Please be patient while the audio file is being uploaded. It could take more than 3 minutes to finish the uploading (Music on Hold) especially the file size is large.

  • Page 26: Call History

    Figure 31: Outgoing call in progress and accepted : Reduce the window to a bar at the top of Web GUI interface. : Adjust the ringing volume. : Mute the GSC3510 Mic. : Start recording the call. : End the in-progress call. Call History This page is available for the GSC3510 only. The GSC3510 Call History is divided into two sections: “All”...
  • Page 27 Answered Calls. Figure 32: Call History → All By Tapping on the checkbox to select the call history entries, users can do the following operations: Delete Call History: Users need to press the button after selecting the call history entries. Add entries to Whitelist: Users may select the entries to be allowed to call the GSC3510/GSC3505 by clicking on the button after selecting the right entries.
  • Page 28 Figure 34: Add number from call history to an existing contact Create a new contact: user can click on “Add to local contacts” in order to show a window where all the information about the contact need to be entered. Note Please, refer to the next section “Contacts”...

  • Page 29: Contacts List

    Figure 36: Call details under Call History → Intercept Record Web GUI Missed Call Notification support The GSC GUI will display a popup window to notify about missed calls. The figure below contains an example where the Extension 4444 couldn’t reach the GSC at 3333.
  • Page 30 : Users can create a new contact by clicking on the “New contact” button, then a window pops up (Please, refer to the following figure) in order to enter the new contact’s details. Figure 39: Add New Contact : Users need to click on the “More” button for more operations (Import contacts, Export contacts, Download contacts). Import Contacts Determines if the device will delete the previous contacts when a new contact file is imported.
  • Page 31 Export Contacts Specifies the encoding format for contacts file exporting. It can be selected from the dropdown list: UTF-8 (Default) UTF-16 UTF-32 Big5 File Encoding Big5-HKSCS Shift-JIS ISO8859-1 ISO8859-15 Windows-1251 EUC-KR Sets the type format for contacts file exporting. It can be selected from the dropdown list. File Type vCard The default setting is “XML”.
  • Page 32 Selects the encoding format for contacts file download. It can be selected from the dropdown list: UTF-8 UTF-16 UTF-32 Big5 File Encoding Big5-HKSCS Shift-JIS ISO8859-1 ISO8859-15 Windows-1251 EUC-KR The default setting is UTF-8. Configures the server URL to download the contacts file. Download Server The device will send a request to the server to download the contacts file with filename contacts.xml.
  • Page 33 Users has the ability to do two operations in this section: : Users can select one or a bench of groups and click on the “Delete” button in order to delete all the selected groups. : Users can create a new group by clicking on the “New group” button, then a window pops up (Please, refer to the following figure) in order to enter the group’s name and specify the contacts that will be included in it.
  • Page 34 Figure 43: Add phonebook contacts to whitelist : Users can add the numbers that the GSC3510/GSC3505 is blocking to the Whitelist by clicking on “Add from blocked calls”. A window pops up showing all the blocked numbers. Figure 44: Add blocked numbers to whitelist : Users can add numbers manually to whitelist by clicking on “Add manually”...
  • Page 35 Figure 46: Blacklist Section : Users can remove one or a group of numbers from blacklist by clicking in “Remove blacklist” button. Note: Users can also press on to remove one specific contacts from blacklist. : Users can add phonebook contacts to the blacklist by clicking on “Add from contacts” button. A window pops up showing the existing contacts so that users may select the ones wishing to give permission to (Please, refer to Figure 23).
  • Page 36 Basic Settings Defines the local RTP port pair used to listen and transmit. Local RTP Port The default value is 5004. The valid range is from 1024 to 65400. Forces the device to use random ports for both SIP and RTP messages. This is usually necessary when multiple phones are behind the same full cone NAT.
  • Page 37 Configures whether to mute the call on entry automatically. If set to “Disable“, then do not use auto mute function. If set to “Auto Mute on Outgoing Call“, then mute automatically when the other party answers the outgoing call. Auto Mute If set to “Auto Mute on Incoming Call“, then mute automatically when answers the incoming call;...
  • Page 38 Call Progress Tones: Dial Tone Configures tone frequencies according to user preference. By default, the tones are set to North American frequencies. Frequencies Second Dial should be configured with known values to avoid uncomfortable high pitch sounds. Tone Syntax: f1=val,f2=val [,c=on1/off1[-on2/off2[-on3/off3]]]; Ring Back Tone (Frequencies are in Hz and cadence on and off are in 10ms)

  • Page 39: Ethernet Settings

    The default value is 30 seconds. Emergency Group Paging Configures default volume for group paging when emergency channel/group is used. Volume PTT Config Configures to enable or disable PTT. Default is "Disabled" Set priority channel for PTT. PTT received on priority channel will take precedence over active PTT on normal channel. Priorities go Priority Channel from 1 to 25.
  • Page 40 Allows users to configure the appropriate network settings on the device. Users could select “DHCP”, “Static IP” or “PPPoE”. DHCP: Obtain the IP address via one DHCP server in the LAN. All domain values about static IP/PPPoE are unavailable (although some domain values have been saved in the flash.) IPv4 Address PPPoE: Configures PPPoE account/password.

  • Page 41: Connect To Wi-Fi Network

    Static IPv6 Enter the static IPv6 address in “Statically configured” IPv6 address type. Address IPv6 Prefix Enter the IPv6 prefix length in “Statically configured” IPv6 address type. Default is 64. Length 802.1x Mode Enables and selects the 802.1x mode for the device. The supported 802.1x modes are: EAP-MD5, EAP-TLS and EAP-PEAP. 802.1x mode The default setting is “Disable”.
  • Page 42 Figure 48: Wi-Fi Basics Page 4. Identify the Wi-Fi network’s SSID and click on “Connect”, then enter the correct password information to connect to the selected network: Figure 49: Connect to Wi-Fi Network 5. Users can check the Wi-Fi parameters and change the setting by checking the “Show advanced options” in the bottom. Figure 50: GSC3510/GSC3505 Connect to Wi-Fi-Show Advanced Options Wi-Fi Settings description Wi-Fi Basics...

  • Page 43: Openvpn® Settings

    Add Network ESSID Configures the hidden ESSID name. Defines the security mode used for the wireless network when the SSID is hidden. Default is “None”. Users can choose: WEP, WPA/WPA2 PSK or 802.1x EAP. WEP: user needs to configure the hidden ESSID password. WPA/WPA2: user needs to configure the hidden ESSID password.

  • Page 44: Advanced Network Settings

    OpenVPN® Port The network port for the OpenVPN® server. By default, it is set to 1194. OpenVPN® Determines network protocol used for OpenVPN®: UDP or TCP. Transport OpenVPN® CA file (ca.crt) required by the OpenVPN® server for authentication purposes. Press “Upload” to upload the OpenVPN®...

  • Page 45: Time Settings

    Configures whether to enable CDP to receive and/or transmit information from/to CDP-enabled devices. Enable CDP The default setting is “No”. Defines the Layer 3 packet’s QoS parameter for SIP messages in decimal pattern. This value is used for IP Precedence, Diff-Serv or Layer 3 QoS for MPLS.

  • Page 46: Security Settings

    Specifies the local time zone for the phone. It covers the global time zones and user can selected the specific one from the Time Zone drop-down list. Time Display Format Specifies which format will be used to display the time. It can be selected from 12-hour and 24-hour format. Determines which format will be used to display the date.
  • Page 47 Minimum TLS Version Specifies the minimum TLS version allowed for the connection. Specifies the maximum TLS version allowed for the connection. Maximum TLS Version Default is 99. Configures the function for weak TLS cipher suites. If set to "Enable Weak TLS Cipher Suites", the data will be encrypted by weak TLS cipher suites.

  • Page 48: Sensor Settings

    Volume Settings Call Volume Sets the volume of calls. Ringtone volume Sets the volume of ringtones. Media volume Sets the volume of media. TR-069 Sets the device to enable the “CPE WAN Management Protocol” (TR-069). The default setting is “No”. Enable TR-069 Note: Reboot the device to make changes take effect.
  • Page 49 Time Set the activation time, up to 3 times. When the activation time is not set, the default time is full day. Frequency Set the activation frequency from Monday to Sunday, which can be selected from the whole week. The default value is not selected. Play Audio Play a sound when the switch is triggered during the scheduled time.
  • Page 50 Figure 53: Generated Backup By generating the Backup, users can do the following operations: : Users can bring back to the GSC3510/GSC3505 all the backup contents selected during Back generating operation by clicking on “Restore”. : Users can delete the generated Backup by clicking on “Delete”. : Users needs to click on “Backup”...
  • Page 51 Config File It is used to configure the download path and update mode for the configuration file server. Use Grandstream If set to “Yes“, the device will set the download path of the configuration file to “fm.grandstream.com/gs” by default and GAPS use HTTPS protocol to connect to the server.
  • Page 52 Specifies when the firmware upgrade process will be initiated; there are 4 options: No: The device will only do upgrade once at boot up. Check every day: User needs to specify “Hour of the day (0-23)”. Automatic Upgrade Check every week: User needs to specify “Hour of the day (0-23)” and “Day of the week (0-6)”. Check at a period Time: User needs to specify “Hour of the day (0-23)”...

  • Page 53: System Diagnosis

    Validate Certification Configures whether to validate the server certificate when download the firmware/config file. If it is set to “Yes”, the device Chain will download the firmware/config file only from the legitimate server. Default setting is “No”. Allow AutoConfig Set to allow access to the AutoConfig service. If not checked, access to service.ipvideotalk.com will be disabled. The default service access value is “Enabled”.
  • Page 54 Selects the log priority to display. It can be selected from list below: Verbose (Default Setting) Debug Log Priority Info Warning Error Fatal Silent (suppress all output) Get Log Displays the log file on the web page. Debug One-click Debugging Capture the checked info in the debugging list, click “Start”...

  • Page 55: Event Notification

    The IP address or URL for the Target Host of the Traceroute. Target Host Press Start to send traceroute request to configured target host. Press Stop to end traceroute running process. Ping The IP address or URL for the Target Host of the Ping. Target Host Press Start to send traceroute request to configured target host.

  • Page 56: Operation

    On Register Configures the event URL when an account in the device is registered successfully. On Unregister Configures the event URL when an account in the device is unregistered. Application Page Definitions Recording File name Displays the name of the recording file. Duration Displays the duration of the device call.

  • Page 57: Audio Loop Test

    If Local Music is selected: Please select local music, supporting MP3 and OGG formats. ● Single play: play the music once at the set time. Play Mode ● Loop play: play music in a loop within the set time. Configure the interval between the two playbacks. the valid range is 0-1800 seconds. Play interval (s) The Default value is 10 seconds.
  • Page 58 Figure 54: Device Detection – Audio Loop Test Built-in Speaker Test Built-in Speaker Test is used to test the GSC3510/GSC3505 by playing a piece of music in order to verify the sound quality. Figure 55: Device Detection – Built-in Speaker Test LED Test Led Test is used to test the availability of the four colored LEDs and their intensity.

  • Page 59: Factory Reset

    Figure 56: Device Detection – LED Test Certificate Verify Certificate Verify is used to test the validity of the existing certificate. Reset Button Test Reset Button Test is used to test the Reset button, during the test the reset button doesn’t trigger factory reset, this feature allows the user to check if the button is responding.

  • Page 60: Change Log

    To perform factory reset to the GSC35XX via the Web GUI, please refer to following steps: 1. Access to GSC35XX Web GUI using the using the default password. 2. Navigate to Maintenance > Upgrade > Advanced Settings. 3. Press Reset button and you may keep the network configuration by enabling Keep Network Configure as displayed on the following screenshots. Figure 58: Factory reset via web GUI Figure 59: Factory reset via web GUI-Confirmation EXPERIENCING THE GSC3510/GSC3505...
  • Page 61 Added option to Enable Weak TLS Cipher Suites. [TLS Cipher Suites] Added support for playing RTSP streams of IPv6 addresses. [RTSP stream address] Added the ability to change the web login timeout value. [User Login Timeout] Firmware Version 1.0.3.8 Added support for IPv6 over Wi-Fi. [WI-FI Support] Added ability to allow auto-answer by call-info/alert-info.
  • Page 62 Added the ability to delay the auto-answer. [Automatic Answer Ringing Time (s] Added the ability to adjust the Busy Tone Expiration. [Busy Tone Ring Time (s)] Added support for visibility timeout to nearby devices. [Bluetooth] Added the option to Enable/Disable web access. [Security Settings] Added Ability to disable IP2location and Wifi Certification.

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