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Distorted picture/The screen fl ickers
You can check the connection and position of the antenna (aerial) and external devices.
Check the antenna aerial/cable connection.
Keep the antenna aerial/cable away from other connecting cables.
When installing an optional device, leave some space between the device and the TV.
Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.
Check the troubleshooting guide for the connected device.
There are icons and text on the edges of the screen
In this case, the TV might be in store demo mode. Try exiting store mode.
Press the [HOME] button on the remote control and select Settings > Device Preferences > Store Mode >
Disable Store Mode.
Cannot operate the current screen after the on-screen keyboard is displayed
To return to operation of the screen behind the on-screen keyboard, press the [BACK] button on the
remote control.
Some channels are blank
The channel is for scrambled/subscription service only. Subscribe to a pay TV service.
The channel is used only for data (no picture or sound).
Contact the broadcaster for transmission details.
No sound but good picture
Check the volume control.
Press
or [VOL+] button to cancel muting.
While in Television mode, press the [MENU] button, then select Speakers > TV speakers.
Remove any headphones.
The TV cannot connect to the Internet/Network
If the Wi-Fi network does not connect or disconnects, try the following.
Press the [HOME] button and check that the following setting is enabled. Settings > Network & Internet
> Wi Fi.
Check the installation location of the TV and Wi-Fi router. Signal condition may be affected by the
following:
Other Wi-Fi devices, microwaves, fl uorescent lights, etc. that may be located nearby.
There are fl oors or walls between the Wi-Fi router and television.
Turn the Wi-Fi router off and then on again.
If the network name (SSID) of the Wi-Fi router to which you want to connect is not displayed, select Add
new network to enter a network name (SSID).
If the problem is not resolved even after the procedures above or if you cannot connect even with a
wired network, check the status of the network connection.
Troubleshooting
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