What To Do If Your Appliance Does Not Work - TEFAL i-Coach Touch Wifi Manual

WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK

PROBLEM
Difficulties when
Unsuitable recipes
making certain recipes
It is not plugged in
The appliance does not My screen is still black
operate / Your appliance is in
«standby» mode
The switch is in position 0
The appliance is not placed
on a flat surface; the
appliance is not stable
Volume of ingredients is
too large
Excessive vibration
Wrong accessory
The bowl or lid is not
positioned or locked
correctly
Loud noise during operation Using the wrong accessory
The splashguard lid is not
Splashguard lid is not fixed
correctly fixed in both lugs
during operation
of the head
The splashguard lid is not
The head could not return on
correctly fixed in both lugs
its initial position
of the head
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CAUSE SOLUTION
Your recipes—whether personal
or found on the Internet—
may not be suitable for your
appliance and its accessories
(quantities, baking time,
unsuitable accessories): Before
starting your recipe, ensure that
you are following the operating
instructions in this instruction
manual.
Plug the appliance into a power
socket
Press one of the touch keys
START & STOP
Move the switch to position 1
Place the appliance on a flat
surface.
Reduce the amount of
ingredients / Be sure you are
following carefully instructions for
use mentioned on this booklet
Check that you are using the
recommended accessory
Check that the bowl or lid
is correctly positioned and
locked in accordance with the
diagrams in the manual
Ensure that you are using
the appropriate attachment
(e.g. do not use the whisk A2
to knead or mix dough). For
more information, refer to the
recommendations in the recipe
and to the operating instructions
in this instruction manual.
Fix correctly the splashguard lid
in both lugs of the heads (turn
the lid clockwise)
Fix correctly the splashguard lid
in both lugs of the heads (turn
the lid clockwise)
PROBLEM
The rotor is blocked. Your
SECU error message ERR 24 appliance has detected an
anomaly
SECU error message ERR 26 Motor overheating
Overtoque caused by big
SECU error message ERR 29 volume of ingredients or
speed too high
Error message head is lifted The head is lifted
The splashguard lid is
SECU error message: lid
not correctly fixed or
missing / accessory missing or
accessories are not correctly
not correctly assembled
fixed
Your appliance has a
Error message ERR35
problem with power card
Your appliance has a
Error message ERR37
problem od overspeed
ERR02 / ERR30 Connection problem
The product is not
Message display
connected to WiFi
The product is connecting
Message display
to WiFi
Your product is having
UI-1, UI-3 trouble loading certain data
over WiFi
Your appliance is having
UI-2, UI-4, UI-5, UI-6 trouble retrieving certain
local data or WiFi data
CAUSE SOLUTION
Empty the bowl. If the problem
persists, contact the after-sales
service
Allow the machine to cool for
30 min and reduce the amount
of food in the bowl.
Reduce the ingredients or
reduce the speed
Lower the head
Install the splashguard lid
correctly or fix correctly the
accessories (blender, mini-
chopper, mini-grinder)
Contact the after-sales service
Contact the after-sales service
Your i-Coach Touch is not able
to communicate over WiFi.
Unplug your appliance and
plug it back in. If the problem
persists, contact your after-sales
service centre.
Check your WiFi network or
unplug your appliance, the
plug it back in. If the problem
persists, contact your after-sales
service centre.
Wait for the logo to be
displayed before access to
recipes
If the problem is recurring, your
WiFi signal may be too weak.
Try moving your appliance
closer to your router or install
a WiFi extender close to your
product to improve the quality
of the WiFi signal.
If your appliance is not
connected, try connecting it and
initiating data synchronisation.
If your appliance is connected,
try to improve the signal quality
(see cell above)
en
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