Troubleshooting - Samsung VS20A95943N User Manual

Troubleshooting

Before calling for service, review the problems and solutions below. Note that you will be
charged for any service calls in which no defects were found.
Problems
The vacuum cleaner does
not work.
The spin brush (drum)
inside a brush does not
work.
An odor emits from the
air outlet or the filter of
the product.
Static electricity occurs
when cleaning a thick and
soft mat.
The Wet Brush does not
spray water.
26 English
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the adjustable pipe, the Dustbin or the brush is
blocked.
• Check that the Washable Micro Filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
• When the message [Check Brush] appears on the display, turn
off the vacuum and check whether the brush is clogged with
foreign matter. If so, remove the foreign matter and restart the
vacuum.
• When the vacuum cleaner is turned on, turn it off and on again.
– For the (Slim Action Brush) and (Wet Brush), if the
overheating prevention device of the brush motor operates, it
may take about 30 minutes to cool the motor.
• Empty the Dustbin and clean the filters frequently.
– As your vacuum cleaner is a new product, it may have a slight
odor for the first 3 months after purchase.
– If you use the vacuum cleaner for a long period of time,
accumulated dirt in the Dustbin or dust on the filter may
generate an odor.
• Replacement filters are available at your local Samsung service
agent.
• Materials of a mat (childcare center mat, noise prevention mat
for between floors, etc.) may cause the static electricity.
– Move the brush on a normal floor for a while and clean again,
then the static electricity should disappear.
• When using for the first time, the air in the internal pump of
the Wet Brush and the tube may cause the Wet Brush to delay
spraying water.
– Detach the Water Tank, press the water spray (+) button, and
check that the pump operates with a sound.
– Fill the Water Tank, attach it to the Wet Brush, and press the
water spray (+) button repeatedly.
Solutions