Troubleshooting - Samsung SS60K60 Series User Manual

Troubleshooting

If the requested service is proved as not product malfunction, the service fee will be
charged. Therefore, please read the user manual carefully.
Problem
The stick vacuum
cleaner does not
work.
The stick vacuum
cleaner does not stop
even though I pressed
the power button.
Suction force
decreases suddenly
and vibrating sound
is generated from the
stick vacuum cleaner.
The vacuum cleaner
cannot be charged.
The brush inside the
air intake does not
rotate.
Odor is generated
from the air outlet
of the stick vacuum
cleaner.
18 English
• Check the battery level and charge the battery.
• Check that the product is turned off and press the power
button to turn on.
• If the product has not been used for a long time, charge the
product.
• Check whether the handy vacuum cleaner is turned on. If so,
press the power button of the handy vacuum cleaner first
and then press the power button of the stick vacuum cleaner.
• Check whether the air intake is clogged with foreign matters
or dustbin is fully filled. If so, remove them.
• Check whether the filter is dirty and clean the filter by
referring to the 'Maintaining the stick vacuum cleaner'
section of this manual.
• Check the battery level and charge the battery.
• Check current power voltage of the stick vacuum cleaner. It
should be national rated voltage.
• Check that the stick vacuum cleaner is turned on and then
check the LED of the battery level indicator is turned on.
• Check the status of charger terminal and remove the foreign
matters (dust) on the charger terminal with a cotton swab or
soft cloth.
• Check whether the air intake is clogged with foreign matters
and remove them.
• Check the stick vacuum cleaner is turned on and then turn
off and turn on the vacuum cleaner again.
• Frequently empty the dustbin and clean the filter.
– As your stick vacuum cleaner is a new product, it may have
slight odor for the first 3 months from the purchase.
– Accumulated dirt in the dustbin or dust on the filter may
generate an odor.
Solutions