Warranty Information - True PLS0500 Owner's Manual

WARRANTY INFORMATION

PLS0500 LIMITED WARRANTY
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All TRUE® Fitness products are distributed by TRUE
and are warranted to the original registered product
purchaser and the parts of the TRUE product (the
"Product") listed below, under normal use and service,
shall be free of manufacturing defects in workmanship
and materials only for the period of time beginning from
the original date of purchase set forth below.
WARRANTY ITEM
Frame*
Parts
Bearings, Bushings, and Weight Plates
Guide Rods and Pulleys
Cables and Belts
Cosmetics, Coatings, Grips, and
Upholstery
Labor
Frame
Bearings, Bushings, and Weight Plates
Guide Rods and Pulleys
Cables and Belts
Cosmetics, Coatings, Grips, and
Upholstery
NOTES:
● Warranty valid for USA and Canada only.
● Failure to register this product will result in no
servicing or authorization of parts to be shipped.
● Buying after-market products from a 3rd party will
result in voided warranty.
● This product is intended for Light Commercial use
which includes non-dues paying facilities where
usage does not exceed 8 hours per day. If this
product will not be used in this particular setting,
please contact TRUE as this warranty is void.
DO NOT RETURN TO THE RETAILER
TRUE limited warranty service may be obtained by
contacting the authorized TRUE dealer from whom the
Product was purchased. If the dealer from whom the
Product was purchased, is no longer an authorized
TRUE dealer, TRUE limited warranty may be obtained
by contacting TRUE Product Support:
● service@truefi tness.com
● 800.883.8783
Monday - Thursday 8:30am - 6:00pm (CST)
Friday 8:30am - 5:00pm (CST)
FRAME
*This limited warranty on the structural frame does not
include paint or coatings. The frame is defi ned as the
serialized base of the unit and does not include any
parts that can be removed. Warranty applies to the value
of the frame only and does not cover labor, shipping, or
other costs associated with removal or replacement of
the covered unit. Frame warranty shall not exceed seven
years after discontinuation of this specifi c model.
DURATION
10 Years
PARTS
The parts are warranted for defects in material and
5 Years
workmanship for fi ve years with one year labor
5 Years warranty. Cables and belts are warranted for defects
in material and workmanship for one year with one
1 Year
year labor warranty. This limited warranty does not
90 Days
cover damage or equipment failure resulting from or
caused by improper assembly/installation, failure to
follow instructions and warnings in the owner's manual,
1 Year
accident, misuse, abuse, unauthorized modifi cation,
1 Year
or failure to provide reasonable and necessary
1 Year
maintenance.
1 Year
90 Days
REASONABLE AND NECESSARY MAINTENANCE
Failure to perform proper maintenance as specifi ed in
the owner's manual will void this limited warranty. Proof/
receipts of necessary maintenance may be required
within 30 days of requested warranty part or service.
WEAR ITEMS
The cosmetic parts, coatings, grips and upholstery are
warranted for defects in material and workmanship for
90 days with labor warranty to match the parts warranty
period. This limited warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/installation, failure to follow instructions and
warnings in the owner's manual, accident, misuse,
abuse, unauthorized modifi cation, or failure to provide
reasonable and necessary maintenance. This limited
warranty will apply to, but may not be limited to, plastic
covers, shrouds, caps, badges, overlays, paint, coatings,
soft step inserts, and grips.
LABOR
Labor is covered for the specifi ed period of time from the
date of purchase, unless otherwise expressed within this
limited warranty as long as a TRUE authorized service
provider performs the service. Service that requires over
50 miles of travel may be subject to additional charges.
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