Table 20 Troubleshooting: Keypad Lights Will Not Work; Table 21 Troubleshooting: Printer Will Not Print (Error Light On); Table 22 Troubleshooting: Printer Will Not Print (Error Light Off) - TransAct BANKjet 1500 Operator's Manual

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This troubleshooting section provides solutions to problems that may occur with your printer. Use the following
series of tables to determine printing problems. It is highly recommended that you maintain a history of reported
problems and the actions you took to identify or resolve problems. This information can help you isolate later
problems and anticipate or avoid others. In particular, you should record the problem description, including a brief
explanation of the symptoms. The following is a list of possible problem areas. These categories have been
established to assist you with preliminary troubleshooting information.
Keypad Lights Are Not Working
•
Printer Will Not Print (
•
Printer Will Not Print (
•
Printer Prints With Missing Dots In Characters
•
Printer Sounds Like It's Printing But Nothing Prints
•
Printer Will Not Load Or Feed Paper
•
< < < < + + + +
. . 5 5
. . 5 5
. . . . I I I I . 0 . 0 . 0 . 0

Table 20 Troubleshooting: Keypad Lights Will Not Work

. . . . + + + + . . . . C ( C ( C ( C (
. . 5 5
. . 5 5
$ 9 $ 9 $ 9 $ 9 $ $ $ $
. . . . * * * *
. . . . $ $ $ $
G G G G

Table 21 Troubleshooting: Printer Will Not Print (Error Light ON)

. . . . + + + + . . . . C ( C ( C ( C (
. . 5 5
. . 5 5
. . $ $ " "
. . $ $ " "

Table 22 Troubleshooting: Printer Will Not Print (Error Light OFF)

Revision E
. 5 . 5 . 5 . 5
( "" " $ $ ) " < $ )
( "" " $ $ ) " < $ )
9 9 9 9
D D D D
< < < < ! ! D ! ! D ! ! D ! ! D
) ) $ $
) ) $ $
ON)
OFF)
" " " "
Check to see if the power cord is plugged into wall outlet.
Check the power cord connection on back of the printer.
Check to see if printer is turned in OPERATIONAL/ON mode.
" " " "
Install new ink cartridge(s). See "
Close the printer's front cover, making sure that the rear paper cover is
snapped into place.
Check the paper path for debris and/or jammed paper which might cause the
covers not to close fully.
Installing a New Paper Roll Using Insta-Load
Install a new paper roll. See "
on page 22.
Open the printer's cover and clear any paper or debris from around the
carriage.
" " " "
Check Printer in Self-Test. See "
page 30.
If Self-Test prints
Check communication cable connection,
and verify the printer's communication
configuration settings.
Installing Ink Cartridges
on page 20.
Printer Self-Testing and Diagnostics
If Self-Test does not print
Contact TransAct's Ithaca
Facility. See "Contacting
TransAct's Ithaca Facility",
on page iv.
6
",
on