VTech CS6629-3 User Manual page 10

• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or
telephone service. Contact your telephone service provider.
There is no dial tone.
• Try all the above suggestions.
• Move the handset closer to the telephone base. It may be out of range.
• The telephone line cord may be defective. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different telephone.
If there is no dial tone on this telephone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or
two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
• If other telephones in your home are having the same problem, the problem is in the wiring
or telephone service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute
another room in your home with less background noise.
The handset shows 1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS #
ON HANDSET alternately and it does not work at all.
The handset may be deregistered from the telephone base. Refer to Add and register a
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handset on page 9 to register the handset to the telephone base.
LOW BATTERY shows on the handset screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the handset
in the telephone base or charger for up to 0 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
• Make sure the handset is placed in the telephone base or charger correctly. The CHARGE
light on the handset should be on.
• Remove and install the battery again, then charge for up to 0 hours.
If the handset is in the telephone base but the CHARGE light on the handset is not on, refer
•
to The CHARGE light is off below.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use.
Purchase a new battery. Refer to Battery installation on page 2.
•
The telephone does not ring when there is an incoming call.
• Make sure the handset ringer volume is not set to off and the telephone base ringer volume
is not set to zero.
• Make sure the telephone line cord and power adapter are plugged in properly.
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the problem is in the wiring
or telephone service. Contact your telephone service provider (charges may apply).
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible from
these types of electronic devices.
• Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
• The telephone line cord may be defective. Install a new telephone line cord.
• Remove and install the battery again and then place the handset in the telephone base.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this
to take place.
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both your and your caller's telephone service providers must use equipment compatible with
the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (DSL - digital subscribe line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
My handset beeps and is not performing normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the telephone
base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unplugging the electrical power to the base. Wait for 5 seconds
and plug it back in again. Allow up to one minute for the cordless handset and the telephone
base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset may be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
the cordless handset before dialing, or dial from
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