Modem And Internet Connection Problems - Dell Inspirion 510M Owner's Manual

D7898bk2.book Page 72 Friday, April 29, 2005 9:39 AM

Modem and Internet Connection Problems

NOTE:
you are sure that your modem is working properly and you still experience problems, contact your ISP.
H E C K T H E T E L E P H O N E W A L L J A C K
C
modem and connect it to a telephone. Listen for a dial tone. Ensure that you
have touchtone telephone service. Try connecting the modem to a different
telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and use the telephone
line to connect the modem directly to the telephone wall jack.
H E C K T H E C O N N E C T I O N
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modem.
C H E C K T H E T E L E P H O N E L I N E
using a line that is 3 m (10 ft) or more in length, try a shorter one.
I R R E G U L A R D I A L T O N E
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
T U R N O F F C A L L W A I T I N G
instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
1 Click the Start button and click Control Panel.
2
Click Printers and Other Hardware, click Phone and Modem Options, click the
Dialing Rules tab, and then click Edit....
3
In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4
Click Apply and click OK.
5
Close the Phone and Modems Options window.
6
Close the Control Panel window.
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Solving Problems
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If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
— Disconnect the telephone line from the
— Verify that the telephone line is connected to the
— Try using a different telephone line. If you are
— If you have voice mail service, you might hear an
( C A T C H - P H O N E
— If you
) — See your telephone directory for