Ford Expedition 2020 Owner's Manual page 473

Symptom
My personalized settings do
not save.
My profile will not recall.
My preset positions recall,
but my profile does not.
My profile recalls but my
preset positions do not.
I lost a remote control.
I lost all profiles.
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing-
SYNC
Possible Cause and Solution
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
The vehicle is in motion.
The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
Someone performed a master reset without your know-
ledge.
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