Page 1 User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF ﬁles on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference.
Page 3: Table Of Contents
TABLE OF CONTENTS How to Read the Manuals..........................6 Symbols Used in the Manuals........................6 Model-Specific Information..........................7 Names of Major Features..........................8 1. What You Can Do with This Machine I Want to Save Paper............................9 I Want to Convert Documents to Electronic Formats Easily................10 I Want to Register Destinations........................11 I Want to Operate the Machine More Effectively..................12 You Can Customize the [Home] Screen as You Like..................13...
Page 4 Turning Off the Main Power........................59 When the Authentication Screen is Displayed....................61 User Code Authentication Using the Control Panel..................61 Logging In Using the Control Panel......................61 Logging Out Using the Control Panel......................62 Placing Originals..............................63 Placing Originals on the Exposure Glass....................63 Placing Originals in the Auto Document Feeder..................63 3.
Page 5 Storing a Document............................97 Sending Stored Documents.........................98 Printing the Journal Manually........................100 5. Print Quick Install..............................101 Displaying the Printer Driver Properties......................102 Standard Printing............................103 When Using the PCL 6 Printer Driver.......................103 Locked Print..............................104 Sending a Locked Print File........................104 Printing a Locked Print File Using the Control Panel................104 Hold Print................................106 Sending a Hold Print File..........................106 Printing a Hold Print File Using the Control Panel...................106...
Page 6 7. Document Server Storing Data..............................127 Printing Stored Documents..........................129 8. Web Image Monitor Displaying Top Page.............................131 Viewing Received Fax Documents Using Web Image Monitor..............133 9. Adding Paper and Toner Loading Paper into Paper Trays........................135 Loading Paper into the Bypass Tray......................137 Settings to Use the Bypass Tray under the Printer Function..............138 Loading Paper into the Small Size Paper Tray....................142 Loading Paper into Tray 3 (LCT)........................144 Loading Paper into the Large Capacity Tray (LCT)..................146...
Page 7 INDEX ................................235...
Page 8: How To Read The Manuals
How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
Page 9: Model-Specific Information
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CJS021 The following information is region-specific.
Page 10: Names Of Major Features
Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Reverse Document Feeder ARDF • Auto Document Feeder ADF (in this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF) •...
Page 11: What You Can Do With This Machine
1. What You Can Do with This Machine You can search for a procedure either by keyword or by what you want to do. I Want to Save Paper BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax)) See "Combined Copying", Copy/ Document Server...
Page 12: I Want To Convert Documents To Electronic Formats Easily
1. What You Can Do with This Machine I Want to Convert Documents to Electronic Formats Easily BQX138S Sending scan files See "Basic Procedure for Sending Scan Files by E-mail", Scan Sending the URL of the folder in which scan files are stored See "Sending the URL by E-mail", Scan Storing scan files in a shared folder See "Basic Procedure When Using Scan to Folder", Scan...
Page 13: I Want To Register Destinations
I Want to Register Destinations I Want to Register Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax See "Entering an E-mail Address Manually", Scan Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax Downloading destinations registered in the machine to the LAN-Fax driver destination list See "Using the machine's Address Book as the LAN-Fax destination list", Fax...
Page 14: I Want To Operate The Machine More Effectively
1. What You Can Do with This Machine I Want to Operate the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions Registering frequently-used printing settings to the printer driver...
Page 15: You Can Customize The [Home] Screen As You Like
You Can Customize the [Home] Screen as You Like You Can Customize the [Home] Screen as You Like The icons of each function are displayed on the [Home] screen. CJQ611 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 16: You Can Make Copies Using Various Functions
1. What You Can Do with This Machine You Can Make Copies Using Various Functions CJQ601 • You can make copies in full color. You can switch the color copy mode depending on the type of originals used and the desired finish. •...
Page 17: You Can Print Data Using Various Functions
You Can Print Data Using Various Functions You Can Print Data Using Various Functions CJQ602 • This machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application.
Page 18: You Can Utilize Stored Documents
1. What You Can Do with This Machine You Can Utilize Stored Documents You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk. With Web Image Monitor, you can use your computer to search for, view, print, delete, and send stored files via the network.
Page 19: You Can Send And Receive Faxes Without Paper
You Can Send and Receive Faxes without Paper You Can Send and Receive Faxes without Paper Reception You can store and save received fax documents as electronic formats in the machine's hard disk without printing them. CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents).
Page 20 1. What You Can Do with This Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. •...
Page 21: You Can Send And Receive Faxes Using The Internet
You Can Send and Receive Faxes Using the Internet You Can Send and Receive Faxes Using the Internet xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx CJQ606 E-mail Transmission and Reception This machine converts scanned document images to e-mail format, and transmits and receives this data over the Internet.
Page 22 1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax...
Page 23: You Can Send And Receive Faxes By Using The Machine Without Fax Unit Installed
You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed You can send and receive faxes through a different machine's fax functions via a network (Remote Fax). CJQ612 •...
Page 24: You Can Use The Facsimile And The Scanner In A Network Environment
1. What You Can Do with This Machine You Can Use the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). • You can send scan files directly to folders (Sending scan files by Scan to Folder). •...
Page 25: You Can Prevent Information Leakage (Security Functions)
You Can Prevent Information Leakage (Security Functions) You Can Prevent Information Leakage (Security Functions) CJQ608 • You can protect documents from unauthorized access and stop them from being copied without permission. • You can control the use of the machine, as well as prevent machine settings from being changed without authorization.
Page 26: You Can Monitor And Set The Machine Using A Computer
1. What You Can Do with This Machine You Can Monitor and Set the Machine Using a Computer Using Web Image Monitor, you can check the machine's status and change the settings. CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.
Page 27: You Can Prevent An Unauthorized Copy
You Can Prevent an Unauthorized Copy You Can Prevent an Unauthorized Copy You can print embedded pattern on paper to prevent them from being copied. CJQ613 • Using the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security unit, protected pages are grayed out in the copy, preventing confidential information from being copied.
Page 28 1. What You Can Do with This Machine...
Page 29: Getting Started
2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components of Types 1 and 2 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur.
Page 30 2. Getting Started 2. Exposure glass Place originals face down here. 3. Ventilation holes Prevent overheating. 4. Main power switch To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5.
Page 31 Guide to Names and Functions of Components 1. Ventilation holes Prevent overheating. 2. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4.
Page 32: Guide To Components Of Types 3 And 4
2. Getting Started Guide to Components of Types 3 and 4 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur. Front and left view CJS004 1.
Page 33 Guide to Names and Functions of Components 4. Main power switch To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6.
Page 34 2. Getting Started 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading sheets larger than A4 , 8 × 11 in the bypass tray. 5.
Page 35: Guide To Functions Of The Machine's Options
Guide to Functions of the Machine's Options Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options External options for types 1 and 2 (mainly Europe and Asia) CJS007 1. Small size paper tray Holds small size sheets of paper or envelopes. To use the small size paper tray, install it in trays 2–4.
Page 36 2. Getting Started 5. Large capacity tray (LCT) Holds up to 1,200 sheets of paper. 6. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 7. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
Page 37 Guide to Functions of the Machine's Options External options for types 1 and 2 (mainly North America) CJS008 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone.
Page 38 2. Getting Started 7. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 8. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 9.
Page 39 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the ARDF) (mainly Europe and Asia) CJS009 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine.
Page 40 2. Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7.
Page 41 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the ARDF) (mainly North America) CJS010 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine.
Page 42 2. Getting Started 5. Large capacity tray (LCT) Holds up to 1,200 sheets of paper. 6. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 7. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down.
Page 43 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly Europe and Asia) CJS011 1. Small size paper tray Holds small size sheets of paper or envelopes. To use the small size paper tray, install it in trays 2–4.
Page 44 2. Getting Started 6. Bridge unit Relays paper to the finisher. 7. Internal shift tray Sorts and stacks multiple sheets of paper. 8. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 9.
Page 45 Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly North America) CJS012 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone.
Page 46 2. Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7.
Page 47: Guide To The Names And Functions Of The Machine's Control Panel
Guide to the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel This illustration shows the control panel of the machine with options fully installed. CJS060 1. [Home] key Press to display the [Home] screen. For details, see p.48 "How to Use the [Home] Screen". 2.
Page 48 2. Getting Started See "Registering Frequently Used Functions", Convenient Functions • Press to program defaults for the initial display when modes are cleared or reset, or immediately after the main power switch is turned on. See "Changing the Default Functions of the Initial Screen", Convenient Functions 6.
Page 49 Guide to the Names and Functions of the Machine's Control Panel 18. [Check Status] key Press to check the machine's system status, operational status of each function, and current jobs. You can also display the job history and the machine's maintenance information. 19.
Page 50: How To Use The [Home] Screen
2. Getting Started How to Use the [Home] Screen The icons of each function are displayed on the [Home] screen. You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of added shortcuts appear on the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons.
Page 51: Adding Icons To The [Home] Screen
How to Use the [Home] Screen 7. Shortcut icon You can add shortcuts to programs or Web pages to the [Home] screen. For details about how to register shortcuts, see p.49 "Adding Icons to the [Home] Screen". The program number appears on the bottom of the shortcut icon.
Page 52 2. Getting Started Point to [Device Management], and then click [Home Management]. Click [Edit Icons]. Point to [Icon can be added.] of the position that you want to add, and then click [Add]. Select the function or shortcut icon you want to add. Click [OK] four times.
Page 53 How to Use the [Home] Screen Press [Add Icon]. Press the [Program] tab. Make sure that [Copier Program] is selected. Select the program you want to add.
Page 54 2. Getting Started Specify the position where [Blank] is displayed. Press [OK]. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen.
Page 55: Registering Functions In A Program
Registering Functions in a Program Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs The following settings can be registered to programs: Copier: Color mode, original type, density, Special Original, paper tray, Store File (except for User Name...
Page 56 2. Getting Started Press the [Home] key on the top left of the control panel, and press the [Copier] icon on the [Home] screen. CJS113 Edit the copy settings so all functions you want to store in a program are selected. Press the [Program] key.
Page 57: Example Of Programs
Registering Functions in a Program • The number of characters you can enter for a program name varies depending on the functions as follows: • Copier: 34 characters • Document Server: 34 characters • Facsimile: 20 characters • Scanner: 34 characters •...
Page 58 2. Getting Started Program name Program description Magazine copy Specify [Magazine] in [Dup./Combine/Series] and [Staple: Centre] in [Finishing]. You can save paper. Also, you can print documents in-house instead of having them printed by an outside printing company. Size unity copy Specify [Mixed Sizes] in [Special Original] and [Auto Reduce / Enlarge] in the initial display.
Page 59 Registering Functions in a Program Program name Program description Size unity scan Select [Mixed Original Sizes] in [Scan Settings], and specify a paper size in the initial display. You can skip this procedure to unify the size when reprinting scanned data. Digital signature scan In [Send File Type / Name], specify [PDF], [High Compression PDF], or [PDF/A] in [File Type], and also...
Page 60 2. Getting Started • Depending on the options installed, some functions cannot be registered. For details, see "Functions Requiring Optional Configurations", Getting Started • The names of programs given above are just examples. You can assign any name to a program according to your objectives.
Page 61: Turning On/Off The Power
Turning On/Off the Power Turning On/Off the Power The main power switch is on the left side of the machine. Turning off this switch makes the main power indicator on the right side of the control panel go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be lost if you turn this switch off.
Page 62 2. Getting Started • Make sure to turn off the main power switch before pulling out the power plug. Not doing so may result in damage to the hard disk or memory, leading to malfunctions. • Do not turn off the power while the machine is in operation. Open the main power switch cover, and then turn off the main power switch.
Page 63: When The Authentication Screen Is Displayed
When the Authentication Screen is Displayed When the Authentication Screen is Displayed If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password. If User Code Authentication is active, you cannot use the machine until you enter the User Code.
Page 64: Logging Out Using The Control Panel
2. Getting Started Press [Login]. Enter a Login User Name, and then press [OK]. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is set.
Page 65: Placing Originals
Placing Originals Placing Originals Placing Originals on the Exposure Glass • Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged. Lift the ADF. Be sure to lift the ADF by more than 30 degrees. Otherwise, the size of the original might not be detected correctly.
Page 66 2. Getting Started ARDF (Types 1 and 2) CJW003 ARDF (Types 3 and 4) CJW004 One-pass duplex scanning ADF (Types 3 and 4) CJW005 1. Sensors Adjust the original guide to the original size. Set the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit mark.
Page 67 Placing Originals CJW006 • ARDF (Types 3 and 4) CJW007 • One-pass duplex scanning ADF (Types 3 and 4) CJW008 1. Limit mark 2. Original guide...
Page 68 2. Getting Started...
Page 69: Copy
3. Copy This chapter describes frequently used copier functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
Page 70 3. Copy When the copy job is finished, press the [Reset] key to clear the settings.
Page 71: Auto Reduce / Enlarge
Auto Reduce / Enlarge Auto Reduce / Enlarge The machine automatically detects the original size and then selects an appropriate reproduction ratio based on the paper size you select. CKN008 • If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge] is canceled and the image cannot be rotated automatically.
Page 72 3. Copy (mainly North America) Original location Original size and orientation Exposure glass 11 × 17 , 8 × 14 , 8 × 11 × 8 11 × 17 , 8 × 14 , 8 × 11 × 8 , 10 × 14 , 7 ×...
Page 73: Duplex Copying
Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page.
Page 74 3. Copy Original Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom Press [Dup./Combine/Series]. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output.
Page 75: Combined Copying
Combined Copying Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.
Page 76: One-Sided Combine
3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side Copies four 1-sided originals to one side of a sheet.
Page 77: Two-Sided Combine
Combined Copying 2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. Press [Dup./Combine/Series]. Press [Combine]. Select [1 Sided] or [2 Sided] for [Original:].
Page 78 3. Copy CKN074 There are six types of Two-Sided Combine. 1 Sided 4 Originals Combine 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Combine 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 1 Sided 16 Originals Combine 2 Sides Copies 16 1-sided originals to one sheet with eight pages per side.
Page 79 Combined Copying Select [1 Sided] or [2 Sided] for [Original:]. Press [Combine 2 Sides]. Press [Orientation]. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. Select the number of originals to combine. Press [OK]. Select the paper size.
Page 80: Copying Onto Custom Size Paper From The Bypass Tray
3. Copy Copying onto Custom Size Paper from the Bypass Tray Paper that has a horizontal length of 148.0–457.2 mm (5.83–18.00 inches) and a vertical length of 90.0–305.0 mm (3.55–12.00 inches) can be fed in from the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed.
Page 81: Copying Onto Envelopes
Copying onto Envelopes Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Envelopes should be fed from the bypass tray or paper tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see p.148 "Recommended Paper Sizes and Types".
Page 82: Copying Onto Envelopes From The Paper Tray
3. Copy Place the original face down on the exposure glass. The original should be aligned to the rear left corner. CJW001 1. Positioning mark Load the envelopes face down in the bypass tray. [Bypass] is automatically selected. Press the [ ] key. Press [Paper Size].
Page 83: Finishing
Finishing Finishing Staple Each copy set can be stapled together. CKN021 • You cannot use the bypass tray with this function. Original orientation and staple position Place all the originals in the ADF in the orientation in which they can be read normally. When placing the original on the exposure glass, keep the same orientation, but place the original facing downwards.
Page 84 3. Copy Placing the original on Placing the original in the Staple position the exposure glass Bottom Slant Left 2 Top 2 *2 *3 Center *1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of delivery.
Page 85: Punch
Finishing Select one of the staple positions. When you select a staple position, Sort is automatically selected. Press [OK]. Enter the number of copy sets with the number keys. Place the originals, and then press the [Start] key. Punch You can make punch holes in copies. CKN022 The available number of punch holes is shown below: (mainly Europe and Asia): 2 holes, 4 holes...
Page 86 3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the punch hole positions is as follows. You can confirm the punch hole positions that can be selected on the screen that appears when [Finishing] is pressed.
Page 87 Finishing Press [Finishing]. Select one of the punch hole positions. Press [OK]. Enter the number of copy sets with the number keys. Place the originals, and then press the [Start] key.
Page 88: Storing Data In The Document Server
3. Copy Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents from the Document Server screen. For details about the Document Server, see p.127 "Storing Data".
Page 89: Fax
4. Fax This chapter describes frequently used facsimile functions and operations. For the information not included in this chapter, see Fax on the supplied CD-ROM. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.
Page 90 4. Fax Make sure [Immed. TX] is not highlighted. Place the original into the ADF. Make the scan settings such as scan size and resolution. Configure the transmission settings such as "TX Mode" as necessary. Specify a destination. You can enter the destination's number or address directly or select from the Address Book by pressing the destination key.
Page 91: Registering A Fax Destination
Basic Procedure for Transmissions (Memory Transmission) If you send documents to Internet Fax or e-mail destinations or enable the "E-mail TX Results" function, specify a sender. Press the [Start] key. Registering a Fax Destination Press the [User Tools/Counter] key. Press [Address Book Management]. Check that [Program / Change] is selected.
Page 92: Deleting A Fax Destination
4. Fax Enter the fax number using the number keys, and then press [OK]. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode". Press [OK]. Press [Exit]. Press the [User Tools/Counter] key. Deleting a Fax Destination •...
Page 93 Basic Procedure for Transmissions (Memory Transmission) Press [Delete All], and then press [OK]. Press [OK]. Press [Exit]. Press the [User Tools/Counter] key.
Page 94: Transmitting While Checking Connection To Destination (Immediate Transmission)
4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.
Page 95 Transmitting while Checking Connection to Destination (Immediate Transmission) Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. Press the [Start] key.
Page 96: Canceling A Transmission
4. Fax Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. Press the [Reset] key. CJN023 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.
Page 97: Canceling A Transmission After The Original Is Scanned
Canceling a Transmission Press [Cancel Scanning] or [Cancel TX]. Depending on the transmission mode and function you use, either [Cancel Scanning] or [Cancel TX] is displayed. Canceling a Transmission After the Original Is Scanned Use this procedure to cancel a transmission after the original is scanned. You can cancel transmission of a file while the file is being sent, stored in memory, or if it fails to transmit.
Page 98: Sending At A Specific Time (Send Later)
4. Fax Sending at a Specific Time (Send Later) Using this function, you can instruct the machine to delay transmission of your fax document until a specified later time. This allows you to take advantage of off-peak telephone charges without having to be by the machine at the time.
Page 99: Storing A Document
Storing a Document Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.
Page 100: Sending Stored Documents
4. Fax Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
Page 101 Storing a Document Press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. • Press [User Name] to place the documents in order by programmed user name. •...
Page 102: Printing The Journal Manually
4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
Page 103: Print
5. Print This chapter describes frequently used printer functions and operations. For the information not included in this chapter, see Print on the supplied CD-ROM. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set.
Page 104: Displaying The Printer Driver Properties
5. Print Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog box are applied to all users.
Page 105: Standard Printing
Standard Printing Standard Printing • If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete. In this case, check if the document was printed.
Page 106: Locked Print
5. Print Locked Print Sending a Locked Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 107 Locked Print Press the [Print Jobs] tab. Press [Locked Print Job]. Select the files you want to print. You can select all the Locked Print files at once by pressing [Select All Jobs] after selecting a file. Press [Print]. Enter the password using the number keys, and then press [OK]. To change the print settings of the document, press [Detailed Settings].
Page 108: Hold Print
5. Print Hold Print Sending a Hold Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 109 Hold Print Press the [Print Jobs] tab. Press [Hold Print Job]. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. Press [Print]. To change the print settings of the document, press [Detailed Settings]. Enter the number of copies using the number keys if necessary, and then press [Print].
Page 110: Stored Print
5. Print Stored Print Sending a Stored Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
Page 111: Printing A Stored Print File Using The Control Panel
Stored Print Printing a Stored Print File Using the Control Panel • The stored documents are not deleted even after the printing has been completed. For the procedure to delete the documents, see "Deleting Stored Print files", Print Press the [Home] key on the top left of the control panel, and press the [Printer] icon on the [Home] screen.
Page 112 5. Print...
Page 113: Scan
6. Scan This chapter describes frequently used scanner functions and operations. For the information not included in this chapter, see Scan on the supplied CD-ROM. Basic Procedure When Using Scan to Folder • Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer.
Page 114: Creating A Shared Folder On A Computer Running Windows/Confirming A Computer's Information
6. Scan If necessary, specify the scan settings according to the original to be scanned. Example: Scanning the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. •...
Page 115 Basic Procedure When Using Scan to Folder Confirm the user name. The user name is displayed under [USERNAME]. Step 2: Creating a shared folder on a computer running Microsoft Windows Create a shared destination folder in Windows and enable sharing. In the following procedure, a computer which is running under Windows 7 Professional and participating in a domain is used as an example.
Page 116: Registering An Smb Folder
6. Scan Step 3: Specifying access privileges for the created shared folder If you want to specify access privileges for the created folder to allow other users or groups to access the folder, configure the folder as follows: Right-click the folder created in above step 1, and then click [Properties]. On the [Security] tab, select [Edit...].
Page 117 Basic Procedure When Using Scan to Folder • [Frequent]: Added to the page that is displayed first. • [AB], [CD], [EF], [GH], [IJK], [LMN], [OPQ], [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title. You can select [Frequent] and one more key for each title.
Page 118 6. Scan Press [Exit]. If the connection test fails, check the settings, and then try again. Press [OK]. Press [Exit]. Press the [User Tools/Counter] key. Locating the SMB folder manually Press [Change] under "Path". Enter the path where the folder is located. For example: if the name of the destination computer is "User", and the folder name is "Share", the path will be \\User\Share.
Page 119: Deleting An Smb Registered Folder
Basic Procedure When Using Scan to Folder You can press [Up One Level] to switch between levels. Select the folder you want to register. Press [OK]. Deleting an SMB Registered Folder Press the [User Tools/Counter] key. Press [Address Book Management]. Check that [Program / Change] is selected.
Page 120: Entering The Path To The Destination Manually
6. Scan Entering the Path to the Destination Manually Press [Manual Entry]. Press [SMB]. Press [Manual Entry] on the right side of the path field. Enter the path for the folder. In the following example path, the shared folder name is "user" and the computer name is "desk01": \\desk01\user Press [OK].
Page 121: Basic Procedure For Sending Scan Files By E-Mail
Basic Procedure for Sending Scan Files by E-mail Basic Procedure for Sending Scan Files by E- mail Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS113 Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key.
Page 122: Registering An E-Mail Destination
6. Scan Example: Scanning the document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. • Press [Original Feed Type], and then press [2 Sided Original]. •...
Page 123: Deleting An E-Mail Destination
Basic Procedure for Sending Scan Files by E-mail You can select [Frequent] and one more key for each title. Press [E-mail]. Press [Change] under "E-mail Address". Enter the e-mail address. Press [OK]. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only]. If [E-mail / Internet Fax Destination] is specified, registered e-mail addresses appear in both the internet fax address display and E-mail address display on the fax function screen, and in the address display on the scanner function screen.
Page 124: Entering An E-Mail Address Manually
6. Scan Press [Address Book Management]. Check that [Program / Change] is selected. Select the name whose e-mail address you want to delete. Press the name key, or enter the registered number using the number keys. You can search by the registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination.
Page 125: Basic Procedure For Storing Scan Files
Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. Files that are not password-protected can be accessed by other users on the same local area network using DeskTopBinder. We recommend that you protect stored files from unauthorized access by specifying passwords.
Page 126: Checking A Stored File Selected From The List
6. Scan Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. •...
Page 127: Specifying The File Type
Specifying the File Type Specifying the File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a removable memory device.
Page 128: Specifying Scan Settings
6. Scan Specifying Scan Settings Press [Scan Settings]. Specify resolution, scan size, and other settings, as required. Press [OK].
Page 129: Document Server
7. Document Server This chapter describes frequently used Document Server functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Storing Data This section describes the procedure for storing documents on the Document Server. •...
Page 130 7. Document Server Press the [Home] key on the top left of the control panel, and press the [Document Server] icon on the [Home] screen. CJS113 Press [To Scanning Screen]. Press [User Name]. Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book.
Page 131: Printing Stored Documents
Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [Finishing] ([Sort] / [Rotate Sort] / [Stack] / [Staple] / [Punch]) •...
Page 132 7. Document Server...
Page 133: Web Image Monitor
8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For the information not included in this chapter, see Connecting the Machine/ System Settings on the supplied CD-ROM or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
Page 134 8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
Page 135: Viewing Received Fax Documents Using Web Image Monitor
Viewing Received Fax Documents Using Web Image Monitor Viewing Received Fax Documents Using Web Image Monitor Start Web Image Monitor. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane. If you have programmed a user code for the stored reception file, enter the code, and then press [OK].
Page 136 8. Web Image Monitor...
Page 137: Adding Paper And Toner
9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper into Paper Trays Every paper tray is loaded in the same way. In the following example procedure, paper is loaded into tray 2. •...
Page 138 9. Adding Paper and Toner CJW012 Carefully push the paper tray fully in. • Various sizes of paper can be loaded in trays 2–4 by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in Trays 2-4", Paper Specifications and Adding Paper •...
Page 139: Loading Paper Into The Bypass Tray
Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray Use the bypass tray to use OHP transparencies, adhesive labels, translucent paper, and paper that cannot be loaded in the paper trays. • The maximum number of sheets you can load at the same time depends on paper type. Load only as much paper as can be held between the paper guides on the bypass tray.
Page 140: Settings To Use The Bypass Tray Under The Printer Function
9. Adding Paper and Toner • Certain types of paper might not be detected properly when placed on the bypass tray. If this happens, remove the paper and place it on the bypass tray again. • Pull the extender out when loading sheets larger than A4 , 8 ×...
Page 141 Loading Paper into the Bypass Tray Setting the paper size using the control panel Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Select the paper size. Press [OK]. Press the [User Tools/Counter] key. •...
Page 142 9. Adding Paper and Toner Setting custom size paper using the control panel Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [Printer Bypass Paper Size]. Press [Custom Size]. If a custom size is already set, press [Change Size]. Press [Vertical], enter the size of the paper using the number keys, and then press [ ].
Page 143 Loading Paper into the Bypass Tray Press the [User Tools/Counter] key. CJS039 Press [Tray Paper Settings]. Press [ Next]. Press [Paper Type: Bypass Tray]. Select the proper items, according to the paper type you want to set. • Press [OHP (Transparency)] on the [Paper Type] area when loading OHP transparencies. •...
Page 144: Loading Paper Into The Small Size Paper Tray
9. Adding Paper and Toner Loading Paper into the Small Size Paper Tray • Check the paper edges are aligned at the right side. • If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side fences may slip out of place.
Page 145 Loading Paper into the Small Size Paper Tray • Various sizes of paper can be loaded in the small size paper tray by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in the Small Size Paper Tray", Paper Specifications and Adding Paper •...
Page 146: Loading Paper Into Tray 3 (Lct)
9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the right side of Tray 3 (LCT) runs out, paper on the left is automatically shifted to the right. Do not pull out Tray 3 (LCT) while the tray is moving paper; wait until sounds stop coming from the tray.
Page 147 Loading Paper into Tray 3 (LCT) • Left half of the tray pulled out CJW017 Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use.
Page 148: Loading Paper Into The Large Capacity Tray (Lct)
9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 8 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. •...
Page 149 Loading Paper into the Large Capacity Tray (LCT) CJW020 Load paper by repeating steps 2 and 3. Close the right cover of the large capacity tray (LCT).
Page 150: Recommended Paper Sizes And Types
9. Adding Paper and Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use damp or curled paper, a staple clogging or paper jam may occur. • Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a misfeed.
Page 151 Recommended Paper Sizes and Types Trays 2–4 Paper type and weight Paper size Paper capacity 52–256 g/m (14 lb. Bond–140 Paper sizes that can be 550 sheets lb. Index) detected automatically: Thin Paper–Thick Paper 3 A3 , A4 , A5 , B4 JIS , B5 JIS ×...
Page 152 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 52–256 g/m (14 lb. Bond–140 Custom size: 550 sheets lb. Index) Thin Paper–Thick Paper 3 Vertical: 182.0–297.0 mm Horizontal: 148.0–432.0 Vertical: 7.17–11.69 inches Horizontal: 5.83–17.00 inches Envelopes Select the paper size using 50 sheets the System Settings menu:...
Page 153 Recommended Paper Sizes and Types Paper type and weight Paper size Paper capacity 52–256 g/m (14 lb. Bond–140 Custom size: 550 sheets lb. Index) Thin Paper–Thick Paper 3 Vertical: 100.0–220.0 mm Horizontal: 148.0–432.0 Vertical: 3.94–8.66 inches Horizontal: 5.83–17.00 inches Envelopes Select the paper size using •...
Page 154 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 52–300 g/m (14 lb. • Thin Paper–Middle Bond–110 lb. Cover) Thick: 100 sheets Thin Paper–Thick • Thick Paper 1: 40 B4 JIS , B5 JIS , B6 JIS , Paper 4 sheets 11 ×...
Page 155 Recommended Paper Sizes and Types *2 Enter the paper size. For copier mode, see "Copying onto Custom Size Paper from the Bypass Tray", Copy/ Document Server . For printer mode, see p.140 "Setting custom size paper using the control panel". *3 In printer or facsimile mode, the maximum horizontal length of the custom size is 600.0 mm (23.62 inches).
Page 156 9. Adding Paper and Toner Paper Thickness Paper Thickness Paper weight Thin Paper 52–59 g/m (14–15 lb. Bond) Plain Paper 1 60–74 g/m (16–20 lb. Bond) Plain Paper 2 75–81 g/m (20 lb. Bond) Middle Thick 82–105 g/m (20–28 lb. Bond) Thick Paper 1 106–169 g/m (28 lb.
Page 157 Recommended Paper Sizes and Types • If you load paper of the same size and same type in two or more trays, the machine automatically shifts to the other tray when the first tray in use runs out of paper. This function is called Auto Tray Switching.
Page 158: Thick Paper
9. Adding Paper and Toner • If coated sheets of paper jam, make noise, or if more than one sheet is fed at a time, feed them from the bypass tray one at a time. Thick Paper This section gives you various details about and recommendations concerning thick paper. When loading thick paper of 106–256 g/m (28 lb.
Page 159: Envelopes
Recommended Paper Sizes and Types • Prints might be noticeably curled. Flatten out prints if they are creased or curled. Envelopes This section gives you various details about and recommendations concerning envelopes. • Do not use window envelopes. • Fan the envelopes before loading them to separate them and prevent the glue on them from causing them to stick together.
Page 160 9. Adding Paper and Toner Paper trays 2–4 Orientation of Exposure glass Bypass tray envelopes Small size paper tray Side-opening envelopes • Flaps: closed • Flaps: closed • Bottom side of • Bottom side of • Flaps: closed envelopes: toward envelopes: toward •...
Page 161 Recommended Paper Sizes and Types Paper trays 2–4 Types of envelopes Bypass tray Small size paper tray Side-opening envelopes • Flaps: closed • Bottom side of envelopes: • Flaps: closed toward the back of the • Bottom side of envelopes: machine toward the back of the •...
Page 162 9. Adding Paper and Toner • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased. • Depending on the environment, copying or printing on envelopes may wrinkle them even if they are recommended. •...
Page 163: Adding Toner
Adding Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
Page 164: Sending Faxes Or Scanned Documents When Toner Has Run Out
9. Adding Paper and Toner • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible. •...
Page 165: Disposing Of Used Toner
Adding Toner • If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200, communication is not possible. Make sure the machine is in facsimile or scanner mode. Press [Exit], and then perform transmission operation. The error message disappears.
Page 166 9. Adding Paper and Toner...
Page 167: 10. Troubleshooting
10. Troubleshooting This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator Appears when a paper misfeed occurs. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting : Original Misfeed indicator...
Page 168: When An Indicator For The [Check Status] Key Is Lit
10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen CJH001 1.
Page 169 When an Indicator for the [Check Status] Key Is Lit The following table explains problems that cause the indicator to light. Problem Causes Solutions Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out.
Page 170: Panel Tone
10. Troubleshooting Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was accepted.
Page 171: When You Have Problems Operating The Machine
When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] Functions other than the Wait a little longer.
Page 172 10. Troubleshooting Problem Causes Solutions Nothing happens when the The main power switch is Turn on the main power switch. [Check Status] key or the turned off. [Energy Saver] key is pressed. "Please wait." appears. This message appears when Wait for a while. If the machine does you press the [Energy Saver] not get ready in five minutes, contact key.
Page 173 When You Have Problems Operating the Machine Problem Causes Solutions The user code entry screen is Users are restricted by User For details about how to log in when displayed. Code Authentication. User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started The Authentication screen Basic Authentication,...
Page 174 10. Troubleshooting Problem Causes Solutions Misfeeds occur frequently. The tray's side or end fences • Remove misfed paper. For details may not be set properly. about removing jammed paper, see "Removing Jammed Paper", Troubleshooting • Check that the side or end fences are set properly.
Page 175 When You Have Problems Operating the Machine Problem Causes Solutions Sheets are curled when they Certain types of A3 and 11 Paper misfeeds can occur if the output are output. 17 sheets can become tray is set to internal tray 2 and multiple curled when they are output.
Page 176 10. Troubleshooting Problem Causes Solutions "Shutting down... Please The shut down procedure Follow the message that appears and wait. Main power will be has begun because the main wait until the machine has shut down. turned off automatically." power switch was turned off Do not turn on the main power switch appears.
Page 177 When You Have Problems Operating the Machine Problem Causes Solutions "The image data size is not The image data size is not For details about file size for shortcut valid. See the manual for valid. image, see "Customizing the [Home] required data."...
Page 178: When Messages Are Displayed On The Control Panel
10. Troubleshooting When Messages Are Displayed on the Control Panel Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions. • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper.
Page 179 When Messages Are Displayed on the Control Panel Message Causes Solutions "Cannot punch this paper The Punch function cannot be For details about paper, see size." used with paper size selected. "Specifications for Punch Unit (Booklet Finisher SR3100)", or "Specifications for Punch Unit (Finisher SR3120, Booklet Finisher SR3110)", Maintenance and Specifications...
Page 180 10. Troubleshooting Message Causes Solutions "File being stored exceeded The scanned originals have Press [Exit], and then store again with max. number of pages per too many pages to store as an appropriate number of pages. file. Copying will be one document.
Page 181 When Messages Are Displayed on the Control Panel Message Causes Solutions "Original(s) is being A function of the machine Cancel the job that is being scanned for a different other than the Copier function processed. For example, press [Exit], function." is being used such as the and then press the [Home] key.
Page 182: Messages Displayed When Using The Facsimile Function
10. Troubleshooting Message Causes Solutions "The selected file(s) You have tried to delete files Files can be deleted by the person contained file(s) without without the authority to do so. who created the file. To delete a file access privileges. Only which you are not authorized to file(s) with access privileges delete, contact the person who...
Page 183 When Messages Are Displayed on the Control Panel • Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help.
Page 184 10. Troubleshooting Message Causes Solutions "Check whether there are Registering of user name is • Correct that the correct SIP Server any network problems." rejected by SIP server. IP Address and SIP User Name are listed in [SIP Settings] of [13-17] [Facsimile Features].
Page 185 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are The "Effective Protocol" and • Check that the correct IP address any network problems." "SIP Server IP Address" is specified for the machine in settings are different, or an [System Settings].
Page 186 10. Troubleshooting Message Causes Solutions "Check whether there are E-mail transmission was • Check that User Name and any network problems." refused by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or listed correctly.
Page 187 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3 / IMAP4 Settings] of [15-01] [System Settings].
Page 188 10. Troubleshooting Message Causes Solutions "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly. [15-11] • IP address of the DNS Server •...
Page 189 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are • No IP address has • Check that the correct IP address any network problems." been registered. is specified for the machine in [System Settings]. For details [16-00] •...
Page 190 10. Troubleshooting Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed. network may be busy. •...
Page 191 When Messages Are Displayed on the Control Panel Message Causes Solutions "Original(s) is being A function of the machine Before sending a file by fax, cancel the scanned for a different other than the Facsimile job in progress. For example, press function."...
Page 192 10. Troubleshooting Message Causes Solutions "Some page(s) are near The first page of the The original's blank side might have blank." document is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax "The selected file(s) You tried to delete a...
Page 193 When Messages Are Displayed on the Control Panel Message Causes Solutions "Connection with the remote A network error occurred • Check that the remote machine machine has failed. Check while using the remote fax supports the remote fax function. the remote machine status." function.
Page 194 10. Troubleshooting Message Causes Solutions "Connection with the remote A timeout error occurred • Check that the LAN cable is machine has failed. Check while an attempt was made correctly connected to the the remote machine status." to connect the device via machine.
Page 195 When Messages Are Displayed on the Control Panel Message Causes Solutions "The destination cannot be The user certificate A new user certificate must be installed. selected because its (destination certificate) has For details about the user certificate certificate is not currently expired.
Page 196 10. Troubleshooting Message Causes Solutions "Transmission cannot be The user certificate A new user certificate must be installed. performed because the (destination certificate) has For details about the user certificate certificate for encryption is expired. (destination certificate), see Security not currently valid." Guide "XXX cannot be YYY The device certificate (S/...
Page 197 When Messages Are Displayed on the Control Panel Message Causes Solutions "The device certificate used The device certificate (S/ For details about the device certificate for the S/MIME signature is MIME) has expired. (S/MIME), see Security Guide not currently valid. XXX which is registered to the program cannot be recalled."...
Page 198 10. Troubleshooting Message Causes Solutions "XXX cannot be YYY The device certificate (PDF A new device certificate (PDF with because the PDF Digital with digital signature) has digital signature) must be installed. For Signature's device certificate expired. details about how to install a device is not currently valid."...
Page 199: Messages Displayed When Using The Printer Function
When Messages Are Displayed on the Control Panel When the memory becomes full while using the facsimile function Message Causes Solutions "Memory is full. Cannot scan The memory is full. If you press [Exit], the machine returns more. Transmission will be to standby mode and starts transmitting stopped."...
Page 200 10. Troubleshooting Message Status "Setting change..." The machine is changing settings. You cannot use the control panel while this message is displayed. Wait a while. "Waiting for print data..." The machine is waiting for the next data to print. Wait a while. "Suspending print jobs..."...
Page 201 When Messages Are Displayed on the Control Panel Message Causes Solutions "Hardware Problem: HDD" An error has occurred in the Turn off the main power switch, and hard disk. then back on again. If the message appears again, contact your service representative.
Page 202 10. Troubleshooting Message Causes Solutions "Paper size and type are The printer driver settings are • Check that the printer driver mismatched. Select another incorrect or the tray does not settings are correct, and then tray from the following and contain paper of the size or load paper of the size selected press [Continue].
Page 203 When Messages Are Displayed on the Control Panel Message Causes Solutions "The selected file(s) You have tried to delete files To check your access permission for contained file(s) without without the authority to do so. stored documents, or to delete a access privileges.
Page 204 10. Troubleshooting Message Causes Solutions "The size of the selected • The size of the selected Files or groups of files larger than 1GB file(s) is too large." file exceeds 1GB. cannot be printed. • The total size of the •...
Page 205 When Messages Are Displayed on the Control Panel Message Causes Solutions "86: Error" Parameters of the control Check the print settings. code are invalid. "91: Error" Printing was canceled by Check that the data is valid. the auto job cancel function due to a command error.
Page 206 10. Troubleshooting Message Causes Solutions "Auto-registration of user Automatic registration of For details about automatic registration information has failed." information for LDAP of user information, see Security Guide Authentication or Windows Authentication failed because the Address Book is full. "Cannot store data of this The paper size exceeded Reduce the paper size of the file that size."...
Page 207 When Messages Are Displayed on the Control Panel Message Causes Solutions "Compressed Data Error." The printer detected corrupt • Check the connection between the compressed data. computer and the printer. • Check that the program you used to compress the data is functioning correctly.
Page 208 10. Troubleshooting Message Causes Solutions "Exceeded max. number of The maximum file capacity Delete some of the files stored in the files of Document Server. of the Document Server was Document Server. Cannot store." exceeded. "Exceeded max. number of While printing a Sample Delete unneeded files stored in the files to print for temporary / Print, Locked Print, Hold...
Page 209 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded the maximum The number of pages the For details about print volume use unit count for Print Volume user is permitted to print has limitation, see Security Guide Use.
Page 210 10. Troubleshooting Message Causes Solutions "Information for user The user name for LDAP or For details about user authentication, authentication is already Integration Server see Security Guide registered for another user." authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains...
Page 211 When Messages Are Displayed on the Control Panel Message Causes Solutions "Output tray has been The output tray was Specify the proper output tray. changed." changed because the paper size of the specified output tray is limited. "Print overrun." Images were discarded PCL 6 while printing.
Page 212 10. Troubleshooting Message Causes Solutions "The print job has been The hard disk became full Delete the files stored in the Document cancelled because capture after a file was stored. Server or reduce the file size to be sent. file(s) could not be stored: Exceeded max.
Page 213: Messages Displayed When Using The Scanner Function
When Messages Are Displayed on the Control Panel Messages during Direct print from a removable memory device Message Causes Solutions "99: Error" This data cannot be printed. Check that the data is valid. For details The specified data is either about the kinds of data supported by corrupt or not supported by the Direct printing function from...
Page 214 10. Troubleshooting Message Causes Solutions "Cannot detect original size. The original placed on the • Place the original correctly. Select scan size." exposure glass is a • Specify the scan size. nonstandard size. • When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process.
Page 215 When Messages Are Displayed on the Control Panel Message Causes Solutions "Cannot start scanning The [Take no action] setting Open scanner properties, click the because communication was has been selected on the [Events] tab, and then select [Start this failed." client computer, forcing the program] as the computer's response client computer to remain...
Page 216 10. Troubleshooting Message Causes Solutions "Captured file exceeded The maximum number of Reduce the number of pages in the max. number of pages per pages per file has been transmitted file, and then resend the file. Cannot send the exceeded. file.
Page 217 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. E-mail size. The file size per page has Change the facsimile features settings Sending E-mail has been reached the maximum e- as follows: cancelled. Check [Max. E- mail size specified in •...
Page 218 10. Troubleshooting Message Causes Solutions "Exceeded max. number of The maximum enterable Check the maximum number of alphanumeric characters." number of alphanumeric characters which can be entered, and characters has been then enter it again. For details about exceeded. the maximum enterable number of characters, see "Values of Various Set Items for Transmission/ Storage / Delivery Function", Scan...
Page 219 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. page The scan could not be Reduce the number of documents to be capacity per file. Press completed because the written to the memory device, and then [Write] to write the scanned maximum number of pages try again.
Page 220 10. Troubleshooting Message Causes Solutions "Memory is full. Do you Because there is not enough Specify whether to use the data or not. want to store scanned file?" free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.
Page 221 When Messages Are Displayed on the Control Panel Message Causes Solutions "Original(s) is being A function of the machine Cancel the job that is being processed. scanned for a different other than the Scanner For example, press [Exit], and then function."...
Page 222 10. Troubleshooting Message Causes Solutions "Selected file is currently in You cannot change the Cancel transmission ("Waiting..." status use. Password cannot be password of a file whose cleared) or the DeskTopBinder setting, changed." status is "Waiting..." or that is and then change the password. being edited with DeskTopBinder.
Page 223 When Messages Are Displayed on the Control Panel Message Causes Solutions "The entered file name The file name contains a Check the file name specified at the contains invalid character(s). character that cannot be time of scanning. The file name Enter the file name again used.
Page 224 10. Troubleshooting Message Causes Solutions "Updating the destination list A network error has • Check whether the server is has failed. Try again?" occurred. connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. •...
Page 225 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. data The data being scanned is Reduce the resolution or [Specify Size] capacity." too large for the scale ratio value, and then try to scan the original specified in [Specify Size].
Page 226 10. Troubleshooting Message Causes Solutions "XXX cannot be YYY The device certificate (PDF A new device certificate (PDF with because the PDF Digital with digital signature) has digital signature) must be installed. For Signature's device certificate expired. details about how to install a device is not currently valid."...
Page 227 When Messages Are Displayed on the Control Panel Message Causes Solutions "Transmission cannot be The device certificate (S/ A new device certificate (S/MIME) performed because the MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide...
Page 228: When Messages Are Displayed On Your Computer Screen
10. Troubleshooting When Messages Are Displayed on Your Computer Screen Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
Page 229 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Cannot detect the paper The set original was • Place the original correctly. size of the original. Specify misaligned. • Specify the scan size. the scanning size." • When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original...
Page 230 10. Troubleshooting Message Causes Solutions "Clear Misfeed(s) in ADF." A paper misfeed has • Remove jammed originals, and occurred inside the ADF. then insert them again. For details about jammed paper, see "Removing Jammed Paper", Troubleshooting • When a misfeed occurs, replace the jammed originals.
Page 231 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help.
Page 232 10. Troubleshooting Message Causes Solutions "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner reconnect. function is being used such • Cancel the job that is being as the Copier function.
Page 233 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Scanner is not available. The machine is not • Check whether the machine is Check the scanner connected to the network connected to the network connection status." correctly. correctly. •...
Page 234 10. Troubleshooting...
Page 235: 11. Appendix
Adobe Systems Incorporated in the United States and/or other countries. ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. ® ® ®...
Page 236 11. Appendix ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise...
Page 237 INDEX 2 Sided Print............. E-mail address............. E-mail destination........120, 121 E-mail transmission..........Address Book............Energy Saver key..........ADF..............8, 63 Enter key..............ARDF............8, 27, 30 Envelope..........79, 80, 157 Authentication screen..........Envelope feeder............Auto document feeder..........Exposure glass.......... 27, 30, 63 Auto Reduce/Enlarge........
Page 238 Interrupt key............Paper size............ 139, 148 IP-Fax..............Paper thickness............ Paper tray..........27, 30, 135 Paper type............Journal..............Path............... Placing originals............ Preventing information leakage......LAN-Fax............. 9, 17 Printer........... 48, 103, 197, 198 Large capacity tray. . 8, 33, 35, 37, 39, 41, 43, 146 Printer driver..........
Page 239 Standard printing..........Staple..............Start key..............Stop key..............Stored documents......... 98, 129 Stored file............. Stored Print............ 15, 108 Stored print file........... 108, 109 Storing a document..........Storing data............Storing received documents......... Symbols..............Thick paper..........140, 156 Thin paper............Toner............161, 162 Trademark............
Page 240 MEMO...
Page 241 MEMO...
Page 242 MEMO D143...
Page 244 D143-7003...

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Ricoh Aficio C3002 User Manual

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