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SERVICING
Before
contacting
your local Zanussi
Service Centre, please make the poroming
checks:
The machine does not start up
a
The ON/OFF-button has not been depressed
m
The door is not closed properly
=
No water is entering the machine (see: the machine
does not fill)
a
The child safety lock is ON.
The machine does not fill
a
The water taps are not turned on
The water supply has been disconnected.
The inlet hoses are kinked
The water pressure is too low
The water inlet filters are clogged
The machine empties as it fills
uw The end of the drain hose is too low
ws The end of the drain hose is submerged in water
=
Drain pipe has no vent-hole
The machine does not drain or spin
=
You have selected a gentle wash cycie
=
The drain filter is clogged
=
The drain hose is kinked
=
The drainage system pipes are blocked
=
The drain hose extension is incorrect
The machine leaks or overflows
=
Too much detergent
Unsuitable detergent
The inlet hose is loose
The detergent dispenser drawer or recess is clogged
The end of the drain hose is not securely positioned
a
The machine vibrates or is noisy
=
The internal packing has not been removed
«
The machine is not level
=
The machine is in contact with the wall or furniture
=
The washing load is badly distributed
=
The machine is overloaded
The door does not open
=
The safety device has locked it (door locked light on)
=
Water in the wash tub
The machine does not dry
=
The drying time has not been selected
The waiter taps are not turned on
The drain filter is clogged
The machine is overloaded
The selected drying time is not adequate
lf after the above checks, there is still a fault, call your
local Zanussi Service Force Centre.
In-guarantee customers should ensure that the
above checks have been made as the engineer
will make a charge if the fault is not a mechanical
or electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Zanussi Service Force Centre
by telephoning:
0990 929929
Your telephone cali will be routed to the Service
Centre covering your post code area.
Further information can be found in the accompany-
ing customer care booklet and also in your telephone
directory under "2".
_When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
amare
This information can be
found on the rating plate
(see picture) or on the
guarantee card.
Customer Care
For general enquiries concerning your Zanussi appli-
ance or for further information on Zanussi products,
please contact our Customer Care Department by let-
ter or telephone as follows:
Customer Care Department
Zanussi
Zanussi House
Hambridge Road
Newbury
Berkshire
RG14 5EP
Tel 01635 521313
19
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