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scala-500
10.
Troubleshooting
Problem
Pairing
fails
Action:
1
.
Delete scala-500'"
from your
paired device
list
in
your
phone
(if
it
is
listed).
2.
Turn
off
the
mobile
phone and
headset.
3.
Take out the
battery of
the
phone
and
put
it
back
4.
Repeat
the
pairing
process as
shown
in
section
5.2.
Problem
Can't
answer phone
calls
or
perform
voice
dialing
Action
(Assuming your mobile
phone
supports Voice
Dialing)
1
.
Make
sure
your headset
is
turned
ON
and
in
standby
mode
while the blue
light
indicator
flashes slowly.
2.
Verify
that
the Bluetooth
function
on
your
phone
is
set
to
ON.
3.
Verify
that
the scala-500
,M
is
the
correctly
paired
headset
to
your mobile
phone
(refer
to
the
phone
manual).
4.
Link
the headset
to
the
phone
as described
above.
5.
Check
"Definitions" or "Settings"
on
your
mobile phone.
6.
Perform
the
pairing
process
and
check
again.
Problem
Battery
does
not provide
at
least five
hours
of
talk
time.
Action
1
.
Make
sure
your headset
is
fully
charged.
Charging time
is
up
to 3
hours
for
an
empty
battery.
When
fully
charged
and
charger
is
connected
to headset,
the
red
light
indicator
turns
off.
2.
When
not wearing the
headset,
make
sure
the
CTRL
button
is
not
pressed.
NOTE:
You
may
have
compromised
the
batteries'
capacity
if
you
did
not
fully
charge
it
prior to
initial
use.
Problem
Red LED does
not
light
steady
when
charger
is
connected.
Action
1
.
Make
sure the
DC
jack
is
firmly
plugged
in.
2.
Disconnect the
DC
jack,
wait
a
few
seconds
and
plug
it
back
in.
3.
When
the headset
is
fully
charged, the
red
light
turns
off.
Problem
Bad sound
quality
Action
1.
Possibly
caused by nearby
interference
2.
If
you have
a
GSM
phone
and
your headset
is
to close to
the
phone,
interference
may
occur.
3.
Headset
and
mobile
phone
are
more
than
30
ft.
(1
0m)
apart or there are
major
obstacles
between
headset
and
mobile
phone
(e.g.
concrete
walls or
similar).
Problem
Sound
deteriorates
when
the
phone
is
in
my
back
pocket.
Action
Some
mobile
phones
emit
weaker
Bluetooth
signals
than
others, resulting
in
reduced
sound
quality,
especially
when
the
phone
is
close to
your body.
Suggestion:
Place
the
phone
into
your
breast
pocket
or
at
least
into a
front
pocket
on
the
same
side
you
wear
your
headset.
1
8
1
scala-500
manual
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