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TROUBLESHOOTING
46
Wi-Fi
Symptoms
Your appliance and
smartphone are not
connected to the Wi-Fi
network.
Calling for Service
Situations in which Calling for Service is Necessary
If the appliance is in one of the following situations, please call the service.
• Anything abnormal, such as a burning smell, loud noises, etc., occur;
- Turn off the appliance and circuit breaker.
- Never try to repair or restart the appliance yourself.
• Main power cord is too hot or damaged.
• Error code is generated by self diagnosis.
• Water leaks from the appliance even if the humidity is low.
• Any switch, circuit breaker(safety, earth) or fuse fails to work properly.
NOTE
• The user is responsible for routine checks and cleaning to avoid poor appliance performance.
• In cases involving unusual or special situations and circumstances sevicing must be carried out only by
trained service personnel.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Possible Cause & Solution
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