Table of Contents
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Troubleshooting
● ●
IP videos
Symptom
No images are
displayed
No video is displayed
The images are
blurred
50
(continued)
Cause and remedial action
● ● Has the plug-in viewer software been installed?
Install the plug-in viewer software.
● ● Is the DirectX version 9.0c or above?
Check the DirectX version by taking the following steps:
A From the Start menu of the personal computer, select [Run...].
B Input "dxdiag," and click the [OK] button.
If the version used is lower than 9.0c, obtain the latest version of
DirectX from Microsoft's home page.
● ● If "Every time I visit the webpage" is not selected for "Check for
newer versions of stored pages" in the Temporary Internet Files
settings, the IP videos on the Live screen may not be displayed
properly.
Follow the steps below.
A In Internet Explorer, select [Tools] [Internet Options].
B Click the [General] tab, and click the [Settings] button in
"Browsing history".
C In the [Temporary Internet Files and History Settings] dialog
box, under "Check for newer versions of stored pages", set the
radio button ON for [Every time I visit the webpage].
D Click the [OK] button.
● ● Check whether SW6 service switch (page 36) on the bottom panel
of the camera is set to ON.
When SW6 is set to ON, monitoring mode is set to Force VIDEO
OUT mode. Set SW6 to OFF.
● ● Check whether Monitoring mode in the Web menu is set to VIDEO
OUT.
Set to IP.
● ● Has the focus been adjusted correctly?
Check the focus adjustment.
Reference
pages
P.41
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P.37
<Operations and
Settings>
P.66
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