Storage - HP ZBook 15 G4 Maintenance And Service Manual

References

Storage

NOTE:
Back up all critical data prior to drive troubleshooting.
●
● Prior to contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP
PC Hardware Diagnostics (UEFI) tool on the suspected failed drive.
Diagnose the hard drive using BIOS, Diagnostics built in the shipping image, or an external USB (HP PC
●
Diagnostics 3-in-1 USB Key at
diags.html?jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/HP_PC_Hardware_Diagnostics_cc/dt).
● The drive quick test is recommended to quickly (less than 10 minutes) identify the malfunctioning drive.
If the issue still exists, run Extensive Test (more than 2 hours, or loop mode, which will run until an error
occurs).
● If any test fails, record failure code and contact support for instructions on how to order a replacement
hard drive.
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under
●
warranty that does not fail the HP Hard Drive Self-Test.
● If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows
operating system to troubleshoot the problem.
Use a verified working dock. If the computer operates normally, there is a problem with the
original dock.
Go to http://support.hp.com/, enter your model name or model number, or search for user guide
titled "HP ZBook 150W Dock with Thunderbolt 3" or HP ZBook 200W Dock with Thunderbolt 3",
and then click Manuals > Technical white papers.
Advisory: HP ZBook Dock with Thunderbolt 3 - HP Mobile Workstation May Not Detect ZBook
Thunderbolt Dock: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-
c05178033
http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-
Common issues and possible solutions 129