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Trouble shooting
en
3Trouble shooting
I f a fault occurs, there is often a simple explanation.
T r o u b l e s h o o t i n g
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Troubleshooting
Error message
The appliance does not work
Although the appliance is switched on, it
cannot be operated; the D symbol is in
the display
The interior lighting has failed.
‚ƒ:‹‹ flashes in the display and the
0 symbol lights up.
The appliance is not operating. A cooking
time is shown in the display.
The microwave is not working.
It is taking longer than usual for food to
heat up
Microwave operation has been cancelled
for no apparent reason.
The appliance can be set, but does not
heat up. The colon flashes.
The water tank and drip tray symbols are
flashing continuously.
"‹†„ƒ.
"†‹‹†.
32
Possible cause
The plug is not plugged into the mains
Power failure
The fuse is faulty
Faulty operation
The childproof lock is activated
The LED bulb is defective
Power failure
start l stop was not touched after the setting
was made.
The door has not been properly closed.
start l stop was not touched.
The microwave power output has been set too
low.
A larger amount of food than usual has been
placed in the appliance.
The food was colder than usual.
The microwave has a fault.
The appliance is in demo mode.
Technical problem.
Dirt on the control panel is creating a touch field
that is permanently active.
The steam function has been activated multiple
times with an empty water tank.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
You can take remedial action yourself for some error
messages.
Remedy/Note
Plug the plug in
Check whether the kitchen light works
Check in the fuse box to make sure that the fuse for
the appliance is OK
Switch off the fuse in the fuse box. Switch it back on
after approx. 10 seconds
Press and hold D until the D symbol goes out
Call our customer service
Reset the clock
Touch start l stop or delete the setting by using the
function selector to select another function.
Check whether food residue or debris is trapped in
the door
Touch start l stop
Select a higher microwave power output
Double the amount – double the time
Stir or turn the food during cooking
If this fault recurs, call our customer service.
Deactivate demo mode in the basic settings.
Note:
Demo mode is only visible in the first 5 minutes
after connecting the appliance to the mains.
Make sure that the water tank and drip tray are fully
inserted in the relevant tank recess.
If the symbols continue to flash, call our customer ser-
vice.
You may continue to use the appliance, except for the
steam function.
Switch off the appliance and clean the control panel.
Switch the appliance on again.
If this fault recurs immediately after switching back
on, call our customer service.
Before next use, make sure that the water tank is filled
with cold water and fully inserted in the tank recess.
If this fault recurs, call our customer service.
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