Samsung WF60F4E0W0W User Manual page 35

Troubleshooting and information codes
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
PROBLEM
Does not start.
Water supply is insufficient,
or no water is supplied.
After a cycle, detergent
remains in the detergent
drawer.
Excessive vibrations or
makes noise.
Does not drain and/ or spin.
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ACTION
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
Make sure to press or tap Start/Pause to start the washing machine.
•
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking
noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the centre of the detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the
upper position.
• Remove the rinse cap and clean the detergent drawer.
• Make sure the washing machine is installed on a level, solid floor that is
not slippery. If the floor is not level, use the levelling feet to adjust the
height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed.
This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or filter case.
• Make sure the drain hose is straightened all the way to the drain system. If
you encounter a drain restriction, call for service.
• Make sure the debris filter is not clogged.
Close the door and press or tap Start/Pause. For your safety, the washing
•
machine will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
• If the washing machine is not supplied with sufficient power, the washing
machine temporarily will not drain or spin. As soon as the washing
machine regains sufficient power, it will operate normally.
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2017-03-22 8:11:59