Bose QUIETCOMFORT Manual page 41

SYMPTOM
Poor sound quality from
a device connected by
audio cable
Audio cable microphone
doesn't work
Action button doesn't
change the noise
cancelling mode
Headphones don't
respond
Poor noise cancellation
Difficulty hearing a
caller while on a
phone call
Voice prompt language
isn't correct
Not receiving
call notifications
Headphones don't
connect to a Bose
Smart Soundbar
or Speaker
TROU B LE S HO OT ING
SOLUTION
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Restart your source device.
Make sure your mobile device is compatible with the audio cable
(CTIA standard pin connection). Refer to your source device
owner's guide.
If the audio cable is connected, disconnect the cable.
Use the Bose Music app to change the mode. To access this
option, tap Modes on the main screen.
Reset the headphones (see page 43).
Check the mode (see page 20).
Increase the volume using your mobile device.
Try a different mode (see page 20).
Change the voice prompt language using the Bose Music app.
You can access this option from the Settings menu.
Make sure you have given the headphones access to your
contacts in your mobile device Bluetooth menu.
Make sure you're connecting using the Bose Music app
(see page 32).
Make sure you're connecting to a compatible Bose product. For a
complete list visit: support.Bose.com/Groups support.Bose.com/Groups
Slide the Power/Bluetooth switch to the right l and hold for 3
seconds until you hear "Ready to connect another device" and
the Bluetooth light blinks blue.
Make sure that the headphones are within 30 ft (9 m) of your
soundbar or speaker.
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