Bose QUIETCOMFORT Manual page 39

SYMPTOM
Headphones don't
respond during
app setup
Bose Music app can't
find headphones
Bose Music app doesn't
work on mobile device
Headphones don't
charge
TROU B LE S HO OT ING
SOLUTION
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Make sure you're using the Bose Music app for setup
(see page 11).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Connect using the Bluetooth menu on your mobile device
(see page 23).
Clear the headphone device list (see page 26). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 23).
Make sure your mobile device is compatible with the Bose Music
app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Make sure both ends of the USB cable are securely connected
into the ports (see page 27).
Try a different USB-A wall charger, USB cable, or AC (mains)
power source.
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
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