Bose QUIETCOMFORT Manual page 40

SYMPTOM
No sound
Poor sound quality
No sound from a
device connected by
the audio cable
TROU B LE S HO OT ING
SOLUTION
Make sure the volume is turned up (see page 15).
Slide the Power/Bluetooth switch to the right l and release to
hear the connected device. Make sure you are using the
correct device.
Press play on your mobile device to make sure audio is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two mobile devices are connected, pause your other
device first.
Restart your mobile device.
Reset the headphones (see page 43).
If in a windy environment, create a custom mode with wind
blocking enabled in the Bose Music app. To access this option,
tap Modes on the main screen (see page 20).
Make sure you're using the Bose Music app for setup
(see page 11).
Clear the headphone device list (see page 26). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 23).
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two mobile devices are connected, disconnect the
second device.
Turn off any audio enhancement features on the device or
music app.
Visit support.Bose.com/QC support.Bose.com/QC to see how-to videos.
Reset the headphones (see page 43).
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Press play on your source device to make sure audio is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your source device.
Increase the volume on the headphones, then increase the
volume on your source device.
Restart your source device.
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