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Dell PowerEdge R860 Installation And Service Manual

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Dell PowerEdge R860
Installation and Service Manual
Regulatory Model: E85S
Regulatory Type: E85S001
May 2023
Rev. A00

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Summary of Contents for Dell PowerEdge R860

  • Page 1 Dell PowerEdge R860 Installation and Service Manual Regulatory Model: E85S Regulatory Type: E85S001 May 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................8 Chapter 2: Dell PowerEdge R860 system overview................ 9 Front view of the system..............................9 Left control panel view..............................11 Right control panel view............................. 12 Rear view of the system..............................13 Inside the system................................16 Locating the Express Service Code and Service Tag....................
  • Page 4 System Setup..................................42 System BIOS.................................43 iDRAC Settings................................63 Device Settings................................63 Service Tag Settings..............................63 Dell Lifecycle Controller..............................64 Embedded system management..........................64 Boot Manager..................................64 PXE boot..................................... 64 Chapter 6: Minimum to POST and system management configuration validation......65 Minimum configuration to POST ..........................65 Configuration validation..............................65...
  • Page 5 Installing the drive backplane........................... 88 Side wall brackets................................89 Removing the side wall bracket..........................89 Installing the side wall bracket..........................90 Cable routings..................................92 PERC module..................................111 Removing the rear mounting front PERC module....................111 Installing the rear mounting front PERC module....................111 Removing the adapter PERC module........................
  • Page 6 Intrusion switch................................176 Removing the intrusion switch module.........................176 Installing the intrusion switch module........................176 Optional OCP card................................177 Removing the OCP card............................177 Installing the OCP card.............................179 Power supply unit................................180 Hot spare feature..............................180 Removing a power supply unit blank........................181 Installing a power supply unit blank........................181 Removing a power supply unit adapter........................
  • Page 7 Chapter 11: Getting help......................218 Recycling or End-of-Life service information......................218 Contacting Dell Technologies............................218 Accessing system information by using QRL......................219 Quick Resource Locator for PowerEdge R860 system..................219 Receiving automated support with Secure Connect Gateway (SCG).............. 220 Chapter 12: Documentation resources..................221 Contents...

  • Page 8: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 9: Chapter 2: Dell Poweredge R860 System Overview

    ● PCI Express® (PCIe) 5.0 enabled expansion slots ● Network interface technologies to cover Network Interface Card (NIC) NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >...
  • Page 10 If you have opted for the secure default access to iDRAC, the Information tag will also contain the iDRAC secure default password. NOTE: For more information about the ports, see the Technical Specifications section. Dell PowerEdge R860 system overview...

  • Page 11: Left Control Panel View

    You can access system inventory, Dell Lifecycle Controller logs or system logs, system health status, and also configure iDRAC, BIOS, and networking parameters. You can also launch the virtual Keyboard, Video, and Mouse (KVM) viewer and virtual Kernel- based Virtual Machine (KVM), on a supported mobile device.

  • Page 12: Right Control Panel View

    The iDRAC Direct (Micro-AB USB) port enables you to access (Micro-AB USB) the iDRAC direct Micro-AB USB features. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. NOTE: You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.

  • Page 13: Rear View Of The System

    USB devices to the system. Dedicated iDRAC9 Ethernet Enables you to remotely access iDRAC. For more information, port see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. System Identification (ID) The System Identification (ID) button is available on the front and button back of the system.
  • Page 14 USB devices to the system. Dedicated iDRAC9 Ethernet Enables you to remotely access iDRAC. For more information, port see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. System Identification (ID) The System Identification (ID) button is available on the front and button back of the system.
  • Page 15 The NIC ports that are integrated on the LOM card provide network connectivity which is connected to the system board. Power supply unit (PSU1) PSU1 is the primary PSU of the system. NOTE: For more information about the ports, see the Technical Specifications section. Dell PowerEdge R860 system overview...

  • Page 16: Inside The System

    1. Backplane 2. Backplane expander board 3. Cooling fans 4. Processor 2 5. Memory DIMM sockets 6. Power supply unit (PSU2) 7. Power supply unit (PSU1) 8. System board 9. Processor 1 10. Express Service Tag Dell PowerEdge R860 system overview...
  • Page 17 4. Processor 4 (PEM board) 5. Memory DIMM sockets (PEM board) 6. Power supply unit (PSU2) 7. Power supply unit (PSU1) 8. System board 9. PEM board 10. Processor 3 (PEM board) 11. Express Service Tag Dell PowerEdge R860 system overview...

  • Page 18: Locating The Express Service Code And Service Tag

    Information tag also contains the iDRAC secure default password. If you have opted for iDRAC Quick Sync 2, the Information tag also contains the OpenManage Mobile (OMM) label, where administrators can configure, monitor, and troubleshoot the PowerEdge servers. Dell PowerEdge R860 system overview...

  • Page 19: System Information Labels

    The Mini Enterprise Service Tag (MEST) label is on the rear of the system that includes the Service Tag (ST), and Express Service Code (Exp Svc Code). The Exp Svc Code is used by Dell to route support calls to the appropriate personnel.
  • Page 20 Figure 14. Service information Dell PowerEdge R860 system overview...
  • Page 21 Figure 15. Memory information Dell PowerEdge R860 system overview...
  • Page 22 Figure 16. Electrical overview of the system board Dell PowerEdge R860 system overview...
  • Page 23 Figure 17. Electrical overview of the PEM board Figure 18. LED behavior Dell PowerEdge R860 system overview...
  • Page 24 Figure 19. Configuration and layout for 2.5-inch drive system Figure 20. Jumper settings Figure 21. System tasks Dell PowerEdge R860 system overview...

  • Page 25: Rail Sizing And Rack Compatibility Matrix

    Figure 22. Express service tag Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf. The document provides the information that is listed below: ●...

  • Page 26: Chapter 3: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • Chassis dimensions • Chassis weight • Processor specifications • PSU specifications • Cooling fan specifications • Supported operating systems • System battery specifications •...

  • Page 27: Chassis Weight

    Figure 23. Chassis dimensions Table 7. Chassis dimensions Model Za with Za without Mx system Chassis number bezel bezel Wgt. R860 482.0 mm 444.0 86.8 mm 36.0 mm 22.0 mm 817.23 848.3 42.97 kg (18.97 inches) (3.41 (1.41 (0.86 mm (32.17 (94.73 lbs) (17.48 inches)

  • Page 28: Processor Specifications

    Supported processor Number of processors supported Gen Intel® Xeon® Scalable Processors Up to four PSU specifications The PowerEdge R860 system supports up to two AC or DC power supply units (PSUs). Table 10. PSU specifications High line Low line Heat dissipation...

  • Page 29: Cooling Fan Specifications

    ● Microsoft Windows Server with Hyper-V ● Red Hat Enterprise Linux ● SUSE Linux Enterprise Server ● VMware ESXi For more information, go to www.dell.com/ossupport. System battery specifications The PowerEdge R860 system uses one CR 2032 3.0 V lithium coin cell battery. Technical specifications...

  • Page 30: Expansion Card Riser Specifications

    Expansion card riser specifications The PowerEdge R860 system supports up to eight PCI express (PCIe) slots Gen5 (6 Full Height and 2 Low Profiles) on the system board. Table 13. Expansion card slots supported on the system board Processor Expansion card riser...

  • Page 31: Storage Controller Specifications

    ● 24 x 2.5-inch hot-swappable SAS/SATA (HDD/SSD) drives + 2 x 2.5-inch hot-swappable SAS/SATA/NVMe (HDD/SSD) drives NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >...

  • Page 32: Nic Port Specifications

    The optional serial connector card is installed similar to an expansion card filler bracket. VGA ports specifications The PowerEdge R860 system supports DB-15 VGA port on front panel and on rear I/O board (optional for Direct Liquid Cooling configuration). Video specifications The platform supports the following video resolution and refresh rates: Table 19.

  • Page 33: Environmental Specifications

    Environmental specifications NOTE: For additional information about environmental certifications, refer to the Product Environmental Datasheet located with the Documentation on www.dell.com/support/home. Table 20. Continuous Operation Specifications for ASHRAE A2 Temperature Specifications Allowable continuous operations Temperature range for 10–35°C (50–95°F) with no direct sunlight on the equipment altitudes <= 900 m (<=...
  • Page 34 Table 23. Common Environmental Specifications for ASHRAE A2, A3 and A4 (continued) Temperature Specifications Non-operational humidity limits 5% to 95% RH with 27°C (80.6°F) maximum dew point Maximum non-operational altitude 12,000 meters (39,370 feet) Maximum operational altitude 3,050 meters (10,006 feet) Table 24.

  • Page 35: Thermal Restriction Matrix

    Table 27. Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate <300 Å/month per Class G1 as defined by ANSI/ISA71.04-2013 Silver coupon corrosion rate <200 Å/month as defined by ANSI/ISA71.04-2013 Thermal restriction matrix Table 28. Processor and heat sink matrix Heat sink Processor TDP STD HSK...

  • Page 36: Thermal Air Restrictions

    Maximum 30°C for CPU ≥ 330 W Two PSUs are required in redundant mode. If there is a PSU failure, system performance may be reduced. PCIe card Non-Dell qualified peripheral cards and peripheral cards greater than 25 W are not supported. GPU/FPGA Not supported Technical specifications...
  • Page 37 Maximum 30°C for CPU ≥ 330 W Two PSUs are required in redundant mode. If there is a PSU failure, system performance may be reduced. PCIe card Non-Dell qualified peripheral cards and peripheral cards greater than 25 W are not supported. GPU/FPGA Not supported DIMM 256 GB RDIMMs only support 1DPC 128 GB, or greater capacity DIMMs are not supported.

  • Page 38: Chapter 4: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • Setting up the system •...

  • Page 39: Options To Log In To Idrac

    OpenManage Deployment Toolkit Dell OpenManage Deployment Toolkit User's Guide available https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/poweredgemanuals >...

  • Page 40: Resources To Install Operating System

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 41: Options To Download And Install Os Drivers

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 42: Chapter 5: Pre-Operating System Management Applications

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User's Guide available at https:// www.dell.com/idracmanuals.

  • Page 43: System Bios

    Table 37. System Setup Main Menu (continued) Option Description Device Settings Enables you to configure device settings for devices such as storage controllers or network cards. Service Tag Settings Enables you to configure the System Service Tag. System BIOS To view the System BIOS screen, power on the system, press F2, and click System Setup Main Menu > System BIOS. Table 38.
  • Page 44 Specify the FRM percentage by using the Fault Resilient Mode Memory Size[%] feature. When Dell NUMA Fault Resilient Mode (FRM) is enabled, a percentage of the installed memory in every NUMA node is configured to create a fault resilient zone for use by select hypervisors for host virtualization resilience.
  • Page 45 Table 40. Memory Settings details (continued) Option Description ADDDC Setting Enables or disables ADDDC Setting feature. When Adaptive Double DRAM Device Correction (ADDDC) is enabled, failing DRAM's are dynamically mapped out. When set to Enabled, it can have some impact to system performance under certain workloads.
  • Page 46 MADT Core Enumeration Specifies the MADT Core Enumeration. This option is set to default in Round Robin. Linear option supports industry core enumeration whereas, Round Robin option supports Dell optimized core enumeration. UMA Based Clustering It is a read-only field and displays as Quadrant , when Sub NUMA Cluster is disabled or displays as Disabled, when Sub NUMA Cluster is either 2-way or 4-way.
  • Page 47 Enables you to configure the Dell AVX scaling technology. This option is set to 0 by default. Enter the value from 0 to 12 bins. The value that is entered decreases the Dell AVX Scaling Technology frequency when the Dell-controlled Turbo feature is enabled.
  • Page 48 Table 41. Processor Settings details (continued) Option Description Optimizer Mode Enables or disables the CPU performance. When this option is set to Auto, set the CPU Power Management to Max Performance. When set to Enabled, enables the CPU Power Management settings. When set to Disabled, the CPU Power Management option is disabled.
  • Page 49 Enables or disables the boot mode. The option is set to Non-RAID mode by default. BIOS NVMe Driver Sets the drive type to boot the NVMe driver. The available options are Dell Qualified Drives and All Drives. This option is set to Dell Qualified Drives by default.
  • Page 50 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. The Boot Settings supports both Legacy and UEFI modes. ● UEFI: The Unified Extensible Firmware Interface (UEFI) is a new interface between operating systems and platform firmware.
  • Page 51 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to www.dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive.
  • Page 52 This field specifies the name of the NVMe-oF host NQN. Allowed input is in the following format: nqn.yyyy-mm.<Reserved Domain Name>:<Unique String>. Leave it empty to use system generated value with following format: nqn.1988-11.com.dell:<Model name>.<Model number>.<Service Tag>. NVMe-oF Host Id This field specifies a 16 bytes value of the NVMe-oF host identifier that uniquely identifies this host with the controller in the NVM subsystem.
  • Page 53 Table 50. HTTP Device n Settings details (continued) Option Description Obtain URI from the DHCP server if not specified TLS Authentication Specifies the option for TLS authentication configuration. Configuration Table 51. ISCSI Device1 Settings screen details Option Description Connection 1 Enables or disables the ISCSI connection.
  • Page 54 Table 54. NVMe-oF SubSystem n Settings (continued) Option Description DHCP Enables and disables the DHCP for this NVMe-oF connection. This option is set to Disabled by default. Host IP Address Specifies the Host IP Address for this NVMe-oF connection. Host Subnet Mask Specifies the Host Subnet Mask for this NVMe-oF connection.
  • Page 55 Table 55. Integrated Devices details (continued) Option Description Embedded NIC1 and NIC2 Enables or disables the OS interface of the Embedded NIC1 and NIC2 controller. If set to Disabled (OS), the NIC may still be available for shared network access by the embedded management controller. Configure the Embedded NIC1 and NIC2 option by using the NIC management utilities of the system.
  • Page 56 To view the Serial Communication screen, power on the system, press F2, and click System Setup Main Menu > System BIOS > Serial Communication. NOTE: The serial port is optional for the PowerEdge R860 system. The Serial Communication option is applicable only if the serial COM port is installed in the system. Table 56. Serial Communication details...
  • Page 57 Table 56. Serial Communication details (continued) Option Description Failsafe Baud Rate Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This option is set to 115200 by default.
  • Page 58 Table 57. System Profile Settings details (continued) Option Description Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles, except Custom by default. NOTE: This option can be disabled when System Profile is set to Custom. NOTE: When C-States is set to Enabled in the Custom mode, changing the Monitor/ Mwait setting does not impact the system power or performance.
  • Page 59 Table 59. TPM 2.0 security information (continued) Option Description When set to Clear, the storage and endorsement hierarchies are cleared of any values, and then reset to Enabled. TPM PPI When set to Enabled, allows the Operating System to bypass Physical Presence Interface Advanced Bypass (PPI) prompts when issuing PPI Advanced Configuration and Power interface (ACPI)
  • Page 60 Table 60. System Security details (continued) Option Description UEFI Variable Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
  • Page 61 Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the System board jumper settings section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system.
  • Page 62 4. In the System Password field, alter or delete the existing system password, and then press Enter or Tab. 5. In the Setup Password field, alter or delete the existing setup password, and then press Enter or Tab. If you change the system and setup password, a message prompts you to reenter the new password. If you delete the system and setup password, a message prompts you to confirm the deletion.

  • Page 63: Idrac Settings

    NOTE: Accessing some of the features on the iDRAC settings needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at https:// www.dell.com/idracmanuals.

  • Page 64: Dell Lifecycle Controller

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 65: Chapter 6: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components that are listed below are the minimum configuration to POST: ●...

  • Page 66: Error Messages

    Table 64. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 67: Chapter 7: Installing And Removing System Components

    Installing and removing system components Topics: • Safety instructions • Before working inside your system • After working inside your system • Recommended tools • Optional front bezel • System cover • Cooling fans • Air shrouds • Drives • Rear drive module •...

  • Page 68: Before Working Inside Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system.

  • Page 69: Optional Front Bezel

    ● ESD mat ● Needle-nose pliers You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

  • Page 70: Installing The Front Bezel

    Next steps Replace front bezel. Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package.

  • Page 71: Installing The System Cover

    Steps 1. Using a 1/4-inch flat head or a Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position. 2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 27. Removing the system cover Next steps Replace the system cover.

  • Page 72: Cooling Fans

    Figure 28. Installing the system cover Next steps 1. Follow the procedure listed in After working inside your system. Cooling fans Removing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 73: Installing The Cooling Fan Cage Assembly

    Figure 29. Removing the cooling fan cage assembly Next steps Replace the cooling fan cage assembly. Installing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan cage assembly.

  • Page 74: Removing A Cooling Fan

    Figure 30. Installing the cooling fan cage assembly Next steps 1. If removed, install the air shroud. 2. Follow the procedure listed in After working inside your system. Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 75: Installing A Cooling Fan

    Figure 31. Removing a cooling fan Next steps Replace a cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps Align and lower the cooling fan into the cooling fan assembly until the fan clicks into place. Installing and removing system components...
  • Page 76 Figure 32. Installing a cooling fan Next steps 1. Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 77: Air Shrouds

    Air shrouds Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 78: Drives

    2. Lower the air shroud into the system until it is firmly seated. Figure 34. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 79: Installing A Drive Blank

    Figure 35. Removing a drive blank Next steps Replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Slide the drive blank into the drive slot until the release button clicks into place. Figure 36.

  • Page 80: Installing The Drive Carrier

    Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the www.dell.com/ storagecontrollermanuals documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 81: Removing The Drive From The Drive Carrier

    CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to overwrite. Any data on the replacement drive is immediately lost after the drive is installed. 1.

  • Page 82: Installing The Drive Into The Drive Carrier

    Figure 39. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Remove the drive blank. Steps 1.

  • Page 83: Rear Drive Module

    Figure 40. Installing a drive into the drive carrier Next steps Install the drive carrier. Rear drive module Removing the 2 x 2.5-inch rear drive module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 84: Installing The 2 X 2.5-Inch Rear Drive Module

    Figure 41. Removing the 2 x 2.5-inch rear drive module Next steps Replace the 2 x 2.5-inch rear drive module. Installing the 2 x 2.5-inch rear drive module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 85: Drive Backplane

    Depending on your system configuration, the drive backplanes that are supported are listed here: Table 67. Supported backplane options System Supported hard drives options 2.5-inch (x 8) NVMe backplane PowerEdge R860 2.5-inch (x 8) SAS, or SATA backplane 2.5-inch (x 24) SAS, SATA, or NVMe backplane Installing and removing system components...
  • Page 86 Figure 43. 8 x 2.5-inch NVMe drive backplane 1. BP_PWR_CTRL 2. BP_DST_SA1 (PERC to backplane) 3. BP_PWR_1 (backplane power and signal cable to system board) Figure 44. 8 x 2.5-inch drive backplane 1. BP_PWR_CTRL 2. BP_DST_SA1 (PERC to backplane) 3. BP_DST_PA1 (PCIe/NVMe connector) 4.

  • Page 87: Removing The Drive Backplane

    Figure 46. 24 x 2.5-inch drive backplane (top view) 1. BP_CTRL 2. BP_PWR_1 (backplane power and signal cable to system board) 3. BP_DST_PA1 (PCIe/NVMe connector) 4. BP_PWR_2 (backplane power and signal cable to system board) 5. BP_ DST_PB1 (PCIe/NVMe connector) 6.

  • Page 88: Installing The Drive Backplane

    NOTE: The procedure to remove the backplane is similar for all backplane configurations. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If installed, remove the air shroud.

  • Page 89: Side Wall Brackets

    7. Observe and disconnect the drive backplane cables from the connector on the system board and backplane. NOTE: Refer to cable routing section for more information. NOTE: To avoid damaging the backplane, remove the disconnected backplane cables from the cable routing clips. NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.

  • Page 90: Installing The Side Wall Bracket

    NOTE: Ensure that you note the routing of the cables as you remove them from the system board. Route the cables properly when you replace them to prevent the cables from being pinched or crimped. Steps 1. Press the blue side tabs to release the side wall cable holder. NOTE: Move the cables out of the side wall cable holder.
  • Page 91 Figure 51. Installing the side wall bracket Next steps Replace the cooling fan cage assembly. 2. If removed, install the air shroud. 3. Follow the procedure listed in the After working inside your system. Installing and removing system components...

  • Page 92: Cable Routings

    Cable routings Figure 52. Configuration 0: 8 x 2.5-inch (SAS4/SATA) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 68. 8 x 2.5-inch (SAS4/SATA) Order From SIG_PWR_1 (system board power connector) BP_PWR_1 (backplane power connector)
  • Page 93 Figure 53. Configuration 1: 16 x 2.5-inch (SAS4/SATA) with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 69. 16 x 2.5-inch (SAS4/SATA) with fPERC 11 Order From CTRL_SRC_SB1 (fPERC controller Connector)
  • Page 94 Figure 54. Configuration 2: 16 x 2.5-inch (SAS4/SATA) with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 70. 16 x 2.5-inch (SAS4/SATA) with fPERC 12 Order From CTRL_SRC_SB1_PB1 (fPERC controller connector)
  • Page 95 Figure 55. Configuration 3: 16 x 2.5-inch (SAS4/SATA) + 8 x 2.5-inch NVMe with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 71. 16 x 2.5-inch (SAS4/SATA) + 8 x 2.5-inch NVMe with fPERC 11 Order From CTRL_SRC_SB1 (fPERC controller connector)
  • Page 96 Figure 56. Configuration 4: 16 x 2.5-inch (SAS4/SATA) + 8 x 2.5-inch NVMe with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 72. 16 x 2.5-inch (SAS4/SATA) + 8 x 2.5-inch NVMe with fPERC 12 Order From CTRL_SRC_SB1_PB1 (fPERC controller connector)
  • Page 97 Figure 57. Configuration 5: 24 x 2.5-inch (SAS4/SATA) with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 73. 24 x 2.5-inch (SAS4/SATA) with fPERC 12 Order From SL4_CPU1_PA3 (signal connector on system board)
  • Page 98 Figure 58. Configuration 6: 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (NVMe) with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 74. 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (NVMe) with fPERC 12 Order From CTRL_SRC_SB1_PB1 (fPERC controller connector)
  • Page 99 Figure 59. Configuration 7: 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (SAS/SATA) with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 75. 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (SAS/SATA) with fPERC 12 Order From CTRL_SRC_SB1_PB1 (fPERC controller...
  • Page 100 Figure 60. Configuration 8: 24 x 2.5-inch (SAS4/SATA) - Dual controller (fPERC 12) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 76. 24 x 2.5-inch (SAS4/SATA) - Dual controller (fPERC 12) Order From SL4_CPU1_PA3 (signal connector on system...
  • Page 101 Figure 61. Configuration 9: 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (SAS/SATA) - Dual controller with fPERC 12 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order.
  • Page 102 Figure 62. Configuration 10: 24 x 2.5-inch (SAS4/SATA) with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 78. 24 x 2.5-inch (SAS4/SATA) with fPERC 11 Order From SL4_CPU1_PA2 (signal connector on system...
  • Page 103 Figure 63. Configuration 11: 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (NVMe) with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 79. 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (NVMe) with fPERC 11 Order From CTRL_SRC_SB1 (fPERC controller connector)
  • Page 104 Figure 64. Configuration 12: 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (SAS/SATA) with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 80. 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (SAS/SATA) with fPERC 11 Order From CTRL_SRC_SB1 (fPERC controller...
  • Page 105 Figure 65. Configuration 13: 24 x 2.5-inch (SAS4/SATA) Dual Controller with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 81. 24 x 2.5-inch (SAS4/SATA) Dual Controller with fPERC 11 Order From SL4_CPU1_PA3 (signal connector on system...
  • Page 106 Figure 66. Configuration 14: 24 x 2.5-inch (SAS4/SATA) + 2 x 2.5-inch (SAS/SATA) Dual controller with fPERC 11 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 82.
  • Page 107 Figure 67. Configuration 15: 24 x 2.5-inch (NVMe) NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 83. 24 x 2.5-inch (NVMe) Order From SL1_CPU2_PA1 (signal connector on system board) and DST_PB2 and DST_PA1 (backplane SL12_CPU4_PA1 (signal connector on PEM) signal connector)
  • Page 108 Figure 68. Configuration 16: 16 x 2.5-inch (NVMe RAID) with fPERC 12 Table 84. 16 x 2.5-inch (NVMe RAID) with fPERC 12 Order From SL4_CPU1_PA3 (signal connector on system CTRL_DST_PA1 (fPERC controller board) connector) SL5_CPU1_PB3 (signal connector on system CTRL_DST_PB1 (fPERC controller board) connector) SL1_CPU2_PA1 (signal connector on system...
  • Page 109 Figure 69. Configuration 17: 8 x 2.5-inch SAS/SATA NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 85. 8 x 2.5-inch SAS/SATA Order From SIG_PWR_1 (system board power connector) BP_PWR_1 (backplane power connector) SL4_CPU1_PA4 (signal connector on system CTRL_DST_PA1 (fPERC controller...
  • Page 110 NOTE: Follow the sequential order as shown in the table to remove the cables, to install the cables follow the reverse sequential order. Table 86. 16 x 2.5-inch (SAS4/SATA) with fPERC 11 Order From CTRL_SRC_SB1 (fPERC controller connector) BP_DST_SA1 (backplane signal connector) SL4_CPU1_PA3 (signal connector on system CTRL_DST_PA1 (fPERC controller board)

  • Page 111: Perc Module

    PERC module This is a service technician replaceable part only. Removing the rear mounting front PERC module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the cooling fan cage assembly.

  • Page 112: Removing The Adapter Perc Module

    5. Route the cable properly to prevent the cable from being pinched or crimped. NOTE: Refer to cable routing section for more information. Steps 1. Align the connectors and guide slots on the rear mounting front PERC module with the connectors and guide pins on the drive backplane.
  • Page 113 Steps 1. Tilt the expansion card retention latch lock to open. 2. Pull the card holder before removing the card from the riser. 3. Hold the APERC module by the edges and pull the module from the expansion card connector on the riser. NOTE: The numbers on the image do not depict the exact steps.

  • Page 114: Installing The Adapter Perc Module

    Figure 75. Installing the filler bracket Next steps Replace the APERC module. Installing the adapter PERC module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If required, remove the air shroud.
  • Page 115 Figure 76. Removing the filler bracket 3. Hold the adapter PERC (APERC) module by the edges, and align the module edge connector with the expansion card connector on the riser. 4. Insert the module into the expansion card connector until firmly seated. 5.

  • Page 116: System Memory

    Figure 77. Installing the APERC module Next steps 1. Connect the cables to the APERC module and route the cables properly. NOTE: Refer to cable routing section for more information. Install the cooling fan cage assembly. 3. If removed, install the air shroud.
  • Page 117 Figure 78. Memory channels on system board Installing and removing system components...
  • Page 118 Figure 79. Memory channels on Processor Expansion Module (PEM) board Memory channels are organized as follows: Table 88. Memory channels Processo Channel Channel Channel C Channel D Channel E Channel F Channel G Channel H Processor Slot A9 Slot A15 Slot A11 Slot A13 Slot A12...

  • Page 119: General Memory Module Installation Guidelines

    Table 89. Supported memory matrix (continued) DIMM type Rank Capacity DIMM rated Operating Speed voltage and 1 DIMM per 2 DIMMs per speed channel (DPC) channel (DPC) 256 GB DDR5 (1.1 V), 4800 4800 MT/s 4400 MT/s MT/s General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.

  • Page 120: Removing A Memory Module

    ● Populate all the sockets with white release tabs first, followed by the sockets with black release tabs. ● Unbalanced or odd memory configurations result in a performance loss, and the system may not identify the memory modules being installed. Always populate memory channels identically with equal DIMMs for best performance. ●...

  • Page 121: Installing A Memory Module

    Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove PEM (if installed) in order to access the system board memory modules. NOTE: The memory removal procedure on the PEM is same as the system board memory.

  • Page 122: Expansion Cards And Expansion Card Risers

    When an expansion card is not supported or missing, the iDRAC and Lifecycle Controller logs an event. This does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Expansion card installation guidelines Figure 82.
  • Page 123 Figure 83. Riser 1B 1. Slot 2 2. Slot 1 Figure 84. Riser 1C 1. Slot 2 2. Slot 1 Installing and removing system components...
  • Page 124 Figure 85. Riser 2 1. Slot 3 2. Slot 6 Figure 86. Riser 3 1. Slot 5 2. Slot 4 Installing and removing system components...
  • Page 125 Figure 87. Riser 4B 1. Slot 8 2. Slot 7 Figure 88. Riser 4C 1. Slot 8 2. Slot 7 NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated.
  • Page 126 Table 91. Expansion card riser configurations (continued) Configurations Expansion card PCIe Slots Form factor Controlling Slot's electrical risers processor bandwidth/ physical connector Full height Processor 2 PCIe Gen4 x8 (x16 connector) Full height Processor 2 PCIe Gen4 x8 (x16 connector) Config1.
  • Page 127 Table 92. Configuration 0: R1B+R4B (continued) Card type Slot priority Maximum number of cards Inventec (Serial) FOXCONN (Front PERC H755) FOXCONN (Front PERC H965I) FOXCONN (Front PERC H755, GDL) FOXCONN (Front PERC H355) FOXCONN (Front PERC HBA355i) Inventec (LOM Card) 1GX2,16 Gb Inventec (LOM Card) 1GX2, V2,16 Gb FOXCONN (BOSS) MONO,N1,16G Intel (OCP: 25 Gb) 2P,V2...
  • Page 128 Table 93. Configuration 1: R1C+R4C (continued) Card type Slot priority Maximum number of cards FOXCONN (Front PERC H355) FOXCONN (Front PERC HBA355i) Inventec (LOM Card) 1GX2,16 Gb Inventec (LOM Card) 1GX2, V2,16 Gb FOXCONN (BOSS) MONO,N1,16G Intel (OCP: 25 Gb) 2P,V2 Intel (OCP: 25 Gb) 4P,V2 Broadcom (OCP: 25 Gb) 2P,V3 Broadcom (OCP: 25 Gb) 4P,V3...
  • Page 129 Table 94. Configuration 2: R1C+R2+R3+R4C Card type Slot priority Maximum number of cards Inventec (VGA) Inventec (Serial) FOXCONN (Front PERC H755) FOXCONN (Front PERC H965I) FOXCONN (Front PERC H755, GDL) FOXCONN (Front PERC H355) FOXCONN (Front PERC HBA355i) Inventec (LOM Card) 1GX2,16 Gb Inventec (LOM Card) 1GX2, V2,16 Gb FOXCONN (BOSS) MONO,N1,16G Intel (OCP: 25 Gb) 2P,V2...
  • Page 130 Table 94. Configuration 2: R1C+R2+R3+R4C (continued) Card type Slot priority Maximum number of cards Intel (NIC: 25 Gb) LP,2P,S28 Intel (NIC: 25 Gb) FH,4P,S28 1,2,4,5,7,8 Mellanox (NIC: 25 Gb) FH,2P,S28 1,2,4,5,7,8 Broadcom (NIC: 25 Gb) FH,4P,S28 1,2,4,5,7,8 Broadcom (NIC: 10 Gb) FH,4P,BT 1,2,4,5,7,8 Broadcom (NIC: 10 Gb) LP,4P,BT Broadcom (NIC: 10 Gb) DP,57416,FH...
  • Page 131 Table 95. Configuration 3: R1C+R2+R4C (continued) Card type Slot priority Maximum number of cards FOXCONN (Front PERC H755, GDL) FOXCONN (Front PERC H355) FOXCONN (Front PERC HBA355i) Inventec (LOM Card) 1GX2,16 Gb Inventec (LOM Card) 1GX2, V2,16 Gb FOXCONN (BOSS) MONO,N1,16G Intel (OCP: 25 Gb) 2P,V2 Intel (OCP: 25 Gb) 4P,V2 Broadcom (OCP: 25 Gb) 2P,V3...

  • Page 132: Removing The Expansion Card Risers

    Table 95. Configuration 3: R1C+R2+R4C (continued) Card type Slot priority Maximum number of cards Broadcom (NIC: 10 Gb) FH,4P,BT 1,2,7,8 Broadcom (NIC: 10 Gb) LP,4P,BT Broadcom (NIC: 10 Gb) DP,57416,FH 1,2,7,8 Broadcom (NIC: 10 Gb) DP,57416,LP Intel (NIC: 10 Gb) FH,4P,BT 1,2,7,8 Intel (NIC: 10 Gb) LP,4P,BT Intel (NIC: 10 Gb) FH,2P,BT...
  • Page 133 5. If applicable, disconnect the cables from the expansion card or system board/PEM board. Steps 1. Loosen the captive screws on the riser and system. 2. Disconnect the riser cable from the system board/PEM board (depending on the type of riser used. 3.
  • Page 134 Figure 90. Removing the expansion card riser 2 Figure 91. Removing the expansion card riser 3 Installing and removing system components...
  • Page 135 Figure 92. Removing the expansion card riser 4 4. If the risers are not going to be replaced, install riser blanks, and if required tighten the captive screws. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 136 Figure 94. Installing the Riser 2 blank Figure 95. Installing the Riser 3 blank Installing and removing system components...

  • Page 137: Installing The Expansion Card Risers

    Install Riser 2 before installing Riser 1 and Riser 3. Install Riser 4 after installing Riser 3. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 138 Figure 97. Removing the Riser 1 blank Figure 98. Removing the Riser 2 blank Installing and removing system components...
  • Page 139 Figure 99. Removing the Riser 3 blank Figure 100. Removing the Riser 4 blank 2. Holding the edges or the touch points, align the holes on the expansion card riser with the guides on the system board. 3. Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector.
  • Page 140 Figure 101. Installing the expansion card riser 1 Figure 102. Installing the expansion card riser 2 Installing and removing system components...
  • Page 141 Figure 103. Installing the expansion card riser 3 Figure 104. Installing the expansion card riser 4 Next steps 1. If required, reconnect the cables to the expansion card or system board. Install the air shroud. 3. Follow the procedure listed in After working inside your system.

  • Page 142: Removing Expansion Card From The Expansion Card Riser

    Removing expansion card from the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If applicable, disconnect the cables from the expansion card. Remove the air shroud.

  • Page 143: Installing An Expansion Card Into The Expansion Card Riser

    For instructions, see the documentation accompanying the card. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 144 Figure 107. Removing the filler bracket 3. Hold the card by edges, and align the card with the connector on the riser. 4. Insert the card firmly into the expansion card connector until seated. 5. Close the expansion card retention latch. 6.

  • Page 145: Processor And Heat Sink Module

    Next steps 1. If applicable, connect the cables to the expansion card. Install the expansion card risers. Install the air shroud. 4. Follow the procedure listed in After working inside your system. 5. Install any device drivers required for the card as described in the documentation for the card. Processor and heat sink module This is a service technician replaceable part only.
  • Page 146 Figure 109. Removing the processor heat sink module 3. Lift the PHM from the system and set the PHM aside with the processor side facing up. Figure 110. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the...

  • Page 147: Removing The Processor

    Removing the processor Prerequisites WARNING: Remove the processor from processor and heat sink module (PHM) only if you are replacing the processor or heat sink. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 148: Installing The Processor

    Figure 112. Removing the retaining clip Next steps Replace the processor. Installing the processor Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the processor heat sink module.
  • Page 149 Figure 113. Installing the retaining clip 3. Align the processor with retaining clip, by using your fingers press the retaining clip on all the four sides until it clicks into place. NOTE: Ensure that the processor is securely latched to the retaining clip. Figure 114.
  • Page 150 NOTE: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it. Figure 115. Applying thermal grease 6. For new heat sink, pull and remove the plastic cover from the base of heat sink. Figure 116.

  • Page 151: Installing The Processor And Heat Sink Module

    Figure 117. Installing the heat sink onto the processor Next steps Install the processor heat sink module. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites Never remove the heat sink from a processor unless you intend to replace the processor or heat sink.
  • Page 152 2. Align the pin 1 indicator of the heat sink to the system board, and then place the processor heat sink module (PHM) on the processor socket. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components.

  • Page 153: Processor Expansion Module (Pem)

    Figure 119. Set the anti-tilt wires to the locked position and tightening the nuts Next steps 1. If removed, Install PEM. Install the air shroud. 3. Follow the procedure listed in the After working inside your system. Processor expansion module (PEM) This is a service technician replaceable part only.

  • Page 154: Installing The Processor Expansion Module (Pem)

    Steps 1. Rotate the PEM handle to unlock the PEM from the system. 2. Hold the handle, and lift the PEM away from the system. CAUTION: Handle with care because the PEM is heavy, and lay it down on a flat surface. Figure 120.

  • Page 155: Pem Power Board

    1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove all the components that are listed in the Removing the processor expansion module (PEM) section. 4. Before replacing the processor expansion module (PEM): a.

  • Page 156: Installing The Pem Power Board

    Figure 121. Removing the PEM power board Next steps Replace the PEM power board. Installing the PEM power board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 157: Optional Serial Com Port

    Figure 122. Installing the PEM power board Next steps 1. Install the PEM. 2. Install the Cooling fan cage assembly. 3. Install the shroud. 4. Follow the procedure listed in After working inside your system. Optional serial COM port This is a service technician replaceable part only. Removing the serial COM port Prerequisites 1.
  • Page 158 2. Loosen the captive screws on the system. 3. Press the blue release tab or blue button on the riser and holding the edges lift the expansion card riser from the riser connector on the system board. Figure 123. Disconnecting the serial COM port 4.

  • Page 159: Installing The Serial Com Port

    Next steps Replace the serial COM port. Installing the serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. NOTE: The serial COM port is supported only in slot 1 of the expansion card riser. Remove expansion card riser.

  • Page 160: Optional Vga Port For Direct Liquid Cooling Module

    Figure 126. Connecting the serial COM port Next steps Install the air shroud. 2. If required, install PCIe card to slot 2. 3. Follow the procedure listed in After working inside your system. Optional VGA port for Direct Liquid Cooling module Removing the VGA port Prerequisites 1.

  • Page 161: Installing The Vga Port

    Figure 127. Disconnecting the VGA port cable 4. Open the latch on the expansion card riser and slide the VGA port out of the expansion card riser. Figure 128. Removing the VGA port 5. Install the filler bracket if not replacing the VGA port. Next steps Replace the VGA port.
  • Page 162 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove expansion card riser. NOTE: VGA port is supported only in slot 8 of the expansion card riser. Steps 1. Open the latch on the expansion card riser and remove the filler bracket from the expansion card riser. 2.

  • Page 163: Optional Boss-N1 Module

    Figure 130. Connecting the VGA port cable Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Optional BOSS-N1 module Removing the BOSS-N1 module blank Remove the BOSS-N1 module blank from the Riser 1. Prerequisites 1.

  • Page 164: Installing The Boss-N1 Module Blank

    Figure 131. Removing the BOSS-N1 module blank Next steps Replace the BOSS-N1 module blank install BOSS-N1 module. Installing the BOSS-N1 module blank Install the BOSS-N1 module blank to the Riser 1. Prerequisites Follow the safety guidelines listed in the Safety instructions.

  • Page 165: Removing The Boss-N1 Card Carrier Blank

    Figure 132. Installing the BOSS-N1 module blank Removing the BOSS-N1 card carrier blank Remove the BOSS-N1 card carrier blank from the Riser 1. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 166: Installing The Boss-N1 Card Carrier Blank

    Figure 133. Removing the BOSS-N1 card carrier blank Next steps Replace the BOSS-N1 card carrier blank install BOSS-N1 card carrier. Installing the BOSS-N1 card carrier blank Install the BOSS-N1 card carrier blank to the Riser 1. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 167: Removing The Boss-N1 Module

    Figure 134. Installing the BOSS-N1 card carrier blank Removing the BOSS-N1 module Removal the BOSS-N1 module from the Riser 1. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 168 Figure 135. Removing the BOSS-N1 card carrier 3. Using the Phillips #1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the M.2 NVMe SSD to the BOSS-N1 card carrier. 4. Slide the M.2 NVMe SSD out from the BOSS-N1 card carrier. Figure 136.
  • Page 169 Figure 137. Removing the BOSS-N1 module 8. Pull the blue tag to remove the BOSS-N1 signal cable from the BOSS-N1 module. 9. Remove the BOSS-N1 power cable from the BOSS-N1 module. CAUTION: To avoid damaging the power cable connector, press the latch on the BOSS-N1 power cable before disconnecting.

  • Page 170: Installing The Boss-N1 Module

    Installing the BOSS-N1 module Install the BOSS-N1 module to the Riser 1. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If installed, remove the BOSS module blank.
  • Page 171 Figure 140. Installing the BOSS-N1 module 6. Align the M.2 NVMe SSD at an angle with the BOSS-N1 card carrier. 7. Insert the M.2 NVMe SSD until it is firmly seated in the BOSS-N1 card carrier. 8. Using the Phillips #1 screwdriver, secure the M.2 NVMe SSD on the BOSS-N1 card carrier with the M3 x 0.5 x 4.5 mm screw.

  • Page 172: System Battery

    Figure 142. Installing the BOSS-N1 card carrier Next steps 1. Follow the procedure listed in the After working inside your system. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type that is recommended by the manufacturer.
  • Page 173 Figure 143. Removing the system battery 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b. Press the battery into the connector until it snaps into place. Figure 144.

  • Page 174: Optional Internal Usb Card

    c. Exit the System Setup. d. To test the newly installed battery, check the time and date at least an hour after installing the battery. e. Enter the System Setup and if the time and date are still incorrect, see Getting help section.

  • Page 175: Installing The Internal Usb Card

    Installing the internal USB card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card risers. Steps 1. Connect the USB key to the internal USB card. NOTE: For information about the exact location of USB on system board, see System board jumpers and connectors...

  • Page 176: Intrusion Switch

    Intrusion switch This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser.

  • Page 177: Optional Ocp Card

    Remove the expansion card riser. NOTE: Ensure that you note the routing of the cable as you remove it from the system board. Route the cable properly when you replace it to prevent the cable from being pinched or crimped. Steps 1.
  • Page 178 Figure 149. Removing the OCP card 4. If the OCP card is not going to be replaced, install a filler bracket . NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 179: Installing The Ocp Card

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. If installed, remove the filler bracket.

  • Page 180: Power Supply Unit

    While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with the power supply unit (PSU) redundancy.

  • Page 181: Removing A Power Supply Unit Blank

    Removing a power supply unit blank Prerequisites Follow the safety guidelines listed in the Safety instructions. Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration.

  • Page 182: Removing A Power Supply Unit Adapter

    Removing a power supply unit adapter Remove the PSU adapter, when installing PSU with 86 mm wide form factor. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 183: Removing A Power Supply Unit

    NOTE: For information about the cable management when the PSU is removed or installed while the system is in a rack, see the system’s cable management arm documentation at https://www.dell.com/poweredgemanuals. Steps Press the release latch and holding the PSU handle, slide the PSU out of the bay.

  • Page 184: Installing A Power Supply Unit

    Figure 157. Removing a power supply unit Next steps Replace the PSU install the PSU blank. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power.

  • Page 185: Trusted Platform Module

    PSU is removed or installed while the system is in the rack, see the system’s cable management accessory documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 186: Initializing Tpm For Users

    cryptographic binding, and the removed TPM cannot be installed on another system board. Ensure any keys you have stored on the TPM have been securely transferred. Steps 1. Locate the TPM connector on the system board. For more information, see system board connectors.

  • Page 187: System Board

    4. Save the settings. 5. Restart your system. System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup.

  • Page 188: Installing The System Board

    Figure 160. Removing the system board Next steps Install the system board. Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label on the Express Service Tag with the iDRAC MAC address label of the replacement system board. 1.
  • Page 189 Figure 161. Installing the system board Next steps 1. Replace the following components: Trusted Platform Module (TPM) NOTE: The TPM Module must be replaced only while installing new system board. Internal USB card (if removed) OCP card (if removed) Processor and heat sink module Memory modules (if removed) Expansion card risers...

  • Page 190: Restoring The System Using Easy Restore

    Restoring the system using Easy Restore The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
  • Page 191 Steps 1. Using a Phillips # 2 screwdriver, remove the screws that secure the LAN on Motherboard (LOM) card and rear I/O board to the system board. 2. Holding the edges, pull the LOM card or rear I/O board to disconnect from the connector on the system board. Figure 162.

  • Page 192: Installing The Lom Card And Rear I/O Board

    Next steps Replace the LOM card and rear I/O board. Installing the LOM card and rear I/O board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 193: Control Panel

    Figure 165. Installing the LOM card and Liquid cooling rear I/O board Next steps Install the system board. 2. Follow the procedure listed in After working inside your system. Control panel This is a service technician replaceable part only. Removing the right control panel Prerequisites 1.

  • Page 194: Installing The Right Control Panel

    Figure 166. Removing the right control panel Next steps Replace the right control panel. Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 195: Removing The Left Control Panel

    Figure 167. Installing the right control panel Next steps Install the side wall bracket. 2. If removed, install PEM. Install the cooling fan cage assembly. 4. If removed, install the air shroud. 5. Follow the procedure listed in After working inside your system.

  • Page 196: Installing The Left Control Panel

    NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 168. Removing the left control panel Next steps Replace the left control panel. Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 197 Figure 169. Installing the left control panel Next steps Install the side wall bracket. 2. If removed, install PEM. Install the cooling fan cage assembly. 4. If removed, install the air shroud. 5. Follow the procedure listed in After working inside your system.

  • Page 198: Chapter 8: Upgrade Kits

    Heat sink Installing a processor heat sink module Risers Not available as APOS kits, upgrades offered only with the "Basic Deployment Upgrade of Dell Server" service Rail Offered, but without special service instructions Cable Management Arm (CMA) Offered, but without special service instructions NOTE: CMA is not supported in Direct Liquid Cooling configuration.
  • Page 199 Before you begin the installation or removal process, follow the safety guidelines before working inside the system instructions. Table 97. BOSS-N1 module kit components Components in kit R860 (quantity) BOSS-N1 controller card module BOSS-N1 card carrier 1 or 2* M.2 NVMe SSD 1 or 2* †...
  • Page 200 Figure 171. Installing the BOSS-N1 module blank To install the BOSS-N1 module: 1. To install the BOSS-N1 module , see installing the BOSS-N1 module steps 1 to 5. 2. To install the M.2 NVMe SSD and BOSS-N1 card carrier, see installing the BOSS-N1 module steps 6 to 10.

  • Page 201: Internal Usb Card Kit

    Internal USB card kit The internal USB card kit contains one internal USB card. For installation of internal USB card, see installing the internal USB card section. NOTE: Ensure to install the internal USB card in the IDSDM/USB card port and not in the J_R3_PCIE_PWR connector port.

  • Page 202: Chapter 9: Jumpers And Connectors

    Jumpers and connectors This topic provides some basic and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must know the connectors on the system board.
  • Page 203 Table 98. System board jumpers and connectors Item Connector Description IO_Riser4 (CPU 2) Riser 4 slot connector PPT2 Left PDB Connector R4_PWR1 Riser 4 Power Rear I/O Connector GPU BATT1 GPU Power 1 R3_PWR1 Riser 3 Power SL8_CPU2_PB5 PCIe Connector 8 SL9_CPU2_P6 PCIe Connector 9 B9, B1, B15, B7, B11, B3, B13, and B5...
  • Page 204 Table 98. System board jumpers and connectors (continued) Item Connector Description FAN4 FAN 4 SL4_CPU1_PA3 PCIe Connector 4 PWRD_EN and NVRAM_CLR Jumper PWR2 Bay 2 Power FAN3 FAN 3 UPI1 UPI Connector 1 SL3_CPU2_PA2 PCIe Connector 3 FAN2 FAN 2 PWR1 Bay 1 Power FAN1...
  • Page 205 Figure 174. PEM jumpers and connectors Table 99. PEM board jumpers and connectors Item Connector Description SL18_CPU4_P5 PCIe Connector 18 SL19_CPU4_PA6 PCIe Connector 19 SL20_CPU4_PB6 PCIe Connector 20 D9, D1, D15, D7, D11, D3, D13, and D5 DIMMs for CPU 4 for channels A, B, C, and D SL21_CPU4_P7 PCIe Connector 21 SL22_CPU3_P8...

  • Page 206: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 207 NOTE: If you assign a new system and/or setup password with the jumper on pins 4 and 6, the system disables the new password(s) the next time it boots. 5. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system. 6.

  • Page 208: Chapter 10: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • Power button LED • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes •...
  • Page 209 Figure 176. Status LED indicators Table 102. Status LED indicators and descriptions Icon Description Condition Corrective action ● Check the System Event Log to determine if the drive has an error. ● Run the appropriate Online Diagnostics test. The indicator turns solid amber if Restart system embedded...

  • Page 210: System Health And System Id Indicator Codes

    Table 102. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action If the problem persists, see the Getting help section. NOTE: For more information about the supported PCIe cards, see the Expansion cards and expansion card risers > Expansion card installation guidelines section.

  • Page 211: Idrac Quick Sync 2 Indicator Codes

    If the problem persists, see the Getting help section. www.dell.com/poweredgemanuals Dell OpenManage Server Administrator User’s Guide at https://www.dell.com/ openmanagemanuals. Solid amber Indicates that the system is in fail-safe Restart the system. If the problem mode.

  • Page 212: Lcd Panel

    The LCD panel is used to configure or view the iDRAC IP address of the system. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com >...

  • Page 213: Viewing Home Screen

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 214: Nic Indicator Codes

    NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 179.
  • Page 215 Table 110. AC and DC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU.

  • Page 216: Drive Indicator Codes

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.

  • Page 217: Dell Embedded System Diagnostics

    Dell Embedded System Diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to: ● Run tests automatically or in an interactive mode ●...

  • Page 218: Chapter 11: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 219: Accessing System Information By Using Qrl

    You can use the Quick Resource Locator (QRL) located on the Express service tag in the front of the R860 system, to access information about PowerEdge R860. There is also another QRL for accessing product information located on the back of the system cover.

  • Page 220: Receiving Automated Support With Secure Connect Gateway (Scg)

    Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 221: Chapter 12: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 222 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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