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Dell PowerEdge R820 Owner's Manual

Owner's manual
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Dell PowerEdge R820
Owner's Manual
Regulatory Model: E21S Series
Regulatory Type: E21S001

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Summary of Contents for Dell PowerEdge R820

  • Page 1 Dell PowerEdge R820 Owner's Manual Regulatory Model: E21S Series Regulatory Type: E21S001...

  • Page 2: Notes, Cautions, And Warnings

    Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................10 LCD Panel Features ..............................11 Home Screen ..............................11 Setup Menu ...............................12 View Menu ..........................12 Hard-Drive Indicator Patterns ........................13 Back-Panel Features And Indicators ..............................14 NIC Indicator Codes ............................15 Power Indicator Codes ...........................16...
  • Page 4 ...........................28 Entering The UEFI Boot Manager ......................28 Using The Boot Manager Navigation Keys ............................29 Boot Manager Screen ...............................29 UEFI Boot Menu ..........................29 Embedded System Management ..............................30 iDRAC Settings Utility ........................30 Entering The iDRAC Settings Utility 3 Installing System Components....................31 ..............................31 Recommended Tools .............................31 Front Bezel (Optional)
  • Page 5 ......................55 Removing The Cooling-Fan Assembly .......................56 Installing The Cooling-Fan Assembly ........................56 Internal USB Memory Key (Optional) ........................56 Replacing The Internal USB Key ......................57 Expansion Cards And Expansion-Card Risers ......................57 Expansion Cards Installation Guidelines ..............58 Removing An Expansion Card From An Expansion-Card Riser 1 Or 2 ...............61 Installing An Expansion Card Into The Expansion-Card Riser 1 Or 2 ..............61...
  • Page 6 Troubleshooting Expansion Cards ..........................112 Troubleshooting Processors 5 Using System Diagnostics.....................113 ............................113 Dell Online Diagnostics ........................113 Dell Embedded System Diagnostics ..................113 When To Use The Embedded System Diagnostics ....................113 Running The Embedded System Diagnostics ...........................114 System Diagnostic Controls 6 Jumpers And Connectors......................115 ..........................115...
  • Page 7 Disabling A Forgotten Password 7 Technical Specifications.......................119 8 System Messages........................123 ..............................123 LCD Messages ..........................123 Viewing LCD Messages ..........................123 Removing LCD Messages ............................123 System Error Messages ...............................137 Warning Messages ............................137 Diagnostic Messages ..............................137 Alert Messages 9 Getting Help..........................139 ..............................139 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features And Indicators—16 Hard Drive System Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.

  • Page 10: Lcd Panel Features

    NOTE: DVD devices are data only. Hard drives (16) Up to sixteen 2.5 inch hot-swappable hard drives and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs). USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant.

  • Page 11: Home Screen

    Figure 2. LCD Panel Features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed •...

  • Page 12: View Menu

    Option Description Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This is useful when trying to match an LCD message with an SEL entry. Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format.

  • Page 13: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identifying drive or preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.

  • Page 14: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector PCIe expansion card slots Allows you to connect a PCI Express expansion card. iDRAC7 Enterprise port Dedicated management port. NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system. System identification Allows you to connect the optional system status indicator connector...

  • Page 15: Power Indicator Codes

    Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed.

  • Page 16: Other Information You May Need

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents.

  • Page 17: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 18: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 19: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 20: Memory Settings Screen

    Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system.

  • Page 21: Sata Settings Screen

    Menu Item Description Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor Transaction between the sockets or work in normal mode for NUMA. By default, the Alternate RTID ID) Setting (Requestor Transaction ID) Setting is set to Disabled. Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization.

  • Page 22: Boot Settings Screen

    Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.

  • Page 23: Serial Communications Screen

    Menu Item Description Integrated Network Allows you to enable or disable the integrated network card 1. By default, the Integrated Card 1 Network Card 1 option is set to Enabled. OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system.

  • Page 24: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 25: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 26: System And Setup Password Features

    Menu Item Description Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Report Keyboard Errors field is set to Report. F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled.

  • Page 27: Deleting Or Changing An Existing System And/Or Setup Password

    – Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to re-enter the system password. Re-enter the system password that you entered earlier and click OK. Select Setup Password, enter your system password and press <Enter>...

  • Page 28: Operating With A Setup Password Enabled

    NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes. Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x>...

  • Page 29: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and press <Enter>.

  • Page 30: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. iDRAC7 User's Guide under Software → Systems Management → Dell For more information on using iDRAC, see the Remote Access Controllers, at support.dell.com/manuals.

  • Page 31: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 32: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 33: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 34 Figure 10. Inside a Two-Processor System 1. cooling-fan assembly 9. expansion-card riser 2 2. cable securing bracket 10. expansion-card riser 1 3. heat sink for processor 1 11. QPI connectors 4. processor expansion module power connectors (2) 12. DIMMs (24) 5.

  • Page 35: Processor Expansion Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 36 Lift the release lever on the PEM until the PEM disengages from the system board. Holding the release lever and a support pin, lift the PEM away from the chassis. CAUTION: Never operate a two-processor system without the cooling shroud. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

  • Page 37: Installing The Processor Expansion Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 40 Figure 15. Memory Socket Locations on the System Board...
  • Page 41 Figure 16. Memory Socket Locations on the PEM Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 42: General Memory Module Installation Guidelines

    DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel Channel 1.5 V 1.35 V UDIMM ECC 1 1333 and 1066 1066 Dual rank 1333 and 1066 1066 Dual rank RDIMM 1600, 1333, and 1066 1333 and 1066 (Quad Quad rank (Quad rank-1066 max) rank-800 max)

  • Page 43: Sample Memory Configurations

    NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. X4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode. X8 DRAM based DIMMs require Advanced ECC mode to gain SDDC.
  • Page 44 NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs. Table 1. Memory Configurations – Two Processor System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 1R x8, 1333 MT/s 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, B1, B2...
  • Page 45 System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed B4, B5, B6, B7, B8, B9, B10, B11, B12 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, B1, B2, 2R x4, 1600 MT/s B3, B4, B5, B6 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8,...
  • Page 46 System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, 2R x4, 1600 MT/s B1, B2, B3, B4, B5, B6, B7, B8, C1, C2, C3, C4, C5, C6, C7, C8, D1, D2, D3, D4, D5, D6, D7, D8 2R x4, 1333 MT/s A1, A2, A3, A4, B1, B2, B3, B4,...

  • Page 47: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Hard Drives

    Hard Drives All hard drives connect to the system board through the hard-drive backplane. Hard drives are supplied in hot- swappable hard-drive carriers that fit in the hard-drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion.

  • Page 50: Removing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Removing A Hard Drive From A Hard-Drive Carrier

    CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.

  • Page 52: Installing A Hard Drive Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing The Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Installing The Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Expansion Cards And Expansion-Card Risers

    Insert the USB memory key into the USB connector. Replace the expansion-card riser 1. Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and verify that the USB key is detected by the system. Figure 24.

  • Page 58: Removing An Expansion Card From An Expansion-Card Riser 1 Or 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59 NOTE: For a full-height expansion card, pull the expansion-card holder away from the expansion-card riser. Press the expansion-card riser latch and rotate it away from the expansion card riser. Grasp the expansion card by its edges, and remove it from the expansion-card connector on the expansion-card riser.
  • Page 60 Figure 26. Closing the Expansion Card Holder on the Expansion-Card Riser 1 1. expansion card 2. expansion-card riser 3. expansion-card holder 4. grooves (2) Figure 27. Removing and Installing an Expansion Card From the Expansion-Card Riser 2 1. expansion-card riser...

  • Page 61: Installing An Expansion Card Into The Expansion-Card Riser 1 Or 2

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 62 To remove the expansion card, grasp the expansion card by its edges and remove it from the expansion-card connector on the riser. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 63: Installing An Expansion Card Into The Expansion-Card Riser 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 65 Figure 30. Removing and Installing the Expansion Card Riser 1 1. touch points (2) 5. connector 2. expansion-card riser 1 6. riser guide-front 3. riser guide-back (right) 4. riser guide-back (left) Figure 31. Connectors on the Expansion-Card Riser 1...
  • Page 66 1. expansion-card connector (slot 1) 2. expansion-card connector (slot 2) Figure 32. Removing and Installing the Expansion-Card Riser 2 1. expansion-card riser 2 5. connector 2. touch points (2) 6. riser guide-front 3. riser guide-back (right) 4. riser guide-back (left) Figure 33.
  • Page 67 Figure 34. Removing and Installing the Expansion Card Riser 3 1. expansion card riser 3 5. connector 2. touch points (2) 6. riser guide-front (bottom) 3. riser guide-back (top) 7. riser guide-front (top) 4. riser guide-back (bottom) Figure 35. Connectors on the Expansion Card Riser 3 1.

  • Page 68: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 73 Figure 39. Removing and Installing the Integrated Storage Controller Card 1. storage-controller card 2. expansion-card latch 3. riser card 3 4. cables (2) 5. storage-controller connector Figure 40. Connectors on the Integrated Storage Controller Card 1. storage-controller card 2. SAS connectors (2)

  • Page 74: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Removing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Removing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 78 Figure 44. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 79 Figure 45. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 80: Installing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Power Supplies

    With the release levers on the processor socket in the open position, align pin 1 of the processor, using pin 1 position guide on the socket, as reference and set the processor lightly in the socket. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.

  • Page 82: Removing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing An Ac Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 84 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 85 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 86: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 87: Installing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 88: Installing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 90 Open the system. CAUTION: To prevent damage to the hard drives and hard-drive backplane, you must remove the hard drives from the system before removing the hard-drive backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  • Page 91 Figure 54. Connector Diagram—2.5 Inch (x8) Hard-Drive Backplane 1. SAS A connector 2. power connector 3. signal connector 4. SAS B connector...
  • Page 92 Figure 55. Cabling Diagram—2.5 Inch (x8) Hard-Drive Backplane 1. cable securing guide 7. hard-drive backplane 2. PERC card 8. SAS A connector 3. system board 9. power connector 4. cable retention bracket 10. cable retention bracket 5. SAS B connector 6.
  • Page 93 Figure 56. Cabling Diagram—Dual 2.5 Inch (x8) Hard-Drive Backplane 1. cable securing guide 10. power connector 2. PERC card 1 11. SAS B connector 3. system board 12. signal connector 4. PERC card 2 13. hard-drive backplane 5. cable retention bracket 14.
  • Page 94 Figure 57. Removing and Installing the 2.5 Inch (x4) Dell PowerEdge Express Flash (PCIe SSD) Backplane 1. hooks (4) 2. securing slots (4) 3. PCIe SSD backplane 4. release tab 5. connectors (4) Figure 58. Connector Diagram—2.5 Inch (x4) PCIe SSD Backplane...
  • Page 95 1. PCIe SSD A connector 5. PCIe SSD C connector 2. power connector 6. PCIe SSD B connector 3. signal connector 4. PCIe SSD D connector Figure 59. Cabling Diagram—2.5 Inch (x8) SAS/SATA Hard-Drive and (x4) PCIe SSD Backplane 1. cable securing guide 10.
  • Page 96 Figure 60. Removing and Installing the 2.5 Inch (x16) Hard-Drive Backplane 1. hooks (8) 2. securing slots (8) 3. release tabs (2) 4. hard-drive backplane 5. connectors (16) Figure 61. Connector Diagram— 2.5 Inch (x16) Hard-Drive Backplane...

  • Page 97: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Installing The Control-Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Removing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102 If applicable, install the front bezel. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide , 10. Import your new or existing iDRAC Enterprise license. For more information, see atsupport.dell.com/manuals .

  • Page 103: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 114: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 115: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 116: System Board Connectors

    System Board Connectors Figure 66. System Board Connectors Item Connector Description CYC_ID System identification button System identification connector IDRAC iDRAC7 connector Video connector COM1 Serial connector Network daughter card connector USB_REAR_2 USB rear connector 2 USB_REAR_1 USB rear connector 1 USB_INT Internal USB connector...
  • Page 117 Item Connector Description RISER_1 Riser 1 connector IDSDM Internal Dual SD Module BATTERY Battery connector SATA_CD Optical drive SATA connector FP_USB Front Panel USB connector QPI_CONN QPI connector CPU2 Processor socket 2 B10, B6, B2, B9, B5, B1 Memory module sockets BP_SIG3 Backplane signal connector FAN6...

  • Page 118: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Technical Specifications

    Technical Specifications Processor Processor type Two or four Intel Xeon processor E5-4600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One full-height, half-length x16 connector (Slot 2) One full-height, half-length x16 connector Riser 2 (Slot 3) One low profile, half-length x16 connector (Slot 4) One low profile, half-length x16 connector...
  • Page 120 SATA, SATA SSD or Nearline SAS hard drives in hard- drive slots 0 through 7 (hard-drive bay 1) and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) in hard-drive slots 0 through 3 (hard-drive bay 2).
  • Page 121 256 MB Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Standard Operating Temperature Continuous operation: 10 °C to 35 °C at 10% to 80% relative humidity (RH), with 26 °C max dew point. De-rate maximum allowable dry bulb temperature at 1 °C per 300...
  • Page 122 Environmental • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. Storage Temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.

  • Page 123: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 124 Error Code Message Information AMP0302 Message The system board < name > current is greater than the upper warning threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 125 Error Code Message Information BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed. Check battery. Details The system board battery is either missing or bad. Action Getting Help. BAT0017 name > battery has failed. Message The <...
  • Page 126 Error Code Message Information CPU0204 Message CPU < number > < name > voltage is outside of range. number > < name > voltage is outside of range. Re-seat CPU. LCD Message CPU < Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown.
  • Page 127 Error Code Message Information 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor.
  • Page 128 Error Code Message Information Details Fan has failed. Action Remove and reinstall failed fans or install additional fans. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The < Details The absent device may be necessary for proper operation. System functionality may be degraded.
  • Page 129 Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, Getting Help. MEM0701 Message Correctable memory error rate exceeded for < location >. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error.
  • Page 130 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1308 Message A PCI parity error was detected on a component at bus < bus >device< device >function func >. < LCD Message PCI parity error on bus < bus >...
  • Page 131 Error Code Message Information Action Remove and re-seat the failed disk. If the issue persists, see Getting Help. PDR1016 number > is removed from disk drive bay < bay >. Message Drive < number > removed from disk drive bay < bay >. Check drive. LCD Message Drive <...
  • Page 132 Error Code Message Information LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 number >...
  • Page 133 Error Code Message Information PSU0035 Message An over voltage fault detected on power supply < number >. number >. Check PSU. LCD Message Over voltage fault on PSU < Action Check input power or reinstall the power supply. If the issue persists, see Getting Help.
  • Page 134 Error Code Message Information Action Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly. PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined power settings have affected system operation.
  • Page 135 Error Code Message Information Action Reinstall the SD module. RFM2004 name >. Message Failure detected on Internal Dual SD Module < name > failed. Check SD Card. LCD Message Internal Dual SD Module < Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards.
  • Page 136 Error Code Message Information SEL1204 Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system event log failed to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Re-configure system to the minimum supported configuration.

  • Page 137: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 139: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

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