Troubleshooting - BenQ AQCOLOR Display Pilot 2 User Manual

Troubleshooting

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I can't change to other color modes in Display Pilot 2. There is only HDR
mode available on the list.
The monitor is switched to HDR mode if it is enabled from the operating
system (OS) of your computer and the input source is HDR-compatible.
Disable HDR setting from the OS if you prefer to work with other color
modes. Depending on the operating system on your computer, different
procedures should be followed. Refer to the help document of your
operating system for details or the following links to access the HDR
settings.
• On Windows:
settings-in-windows-2d767185-38ec-7fdc-6f97-bbc6c5ef24e6
• On MacOS:
The monitor does not respond to my setting changes of a color mode.
Check the following.
1. Make sure HDR is disabled from the OS. Refer to the help document
of your operating system for details or the following links to access
the HDR settings.
- On Windows:
windows/hdr-settings-in-windows-2d767185-38ec-7fdc-6f97-
bbc6c5ef24e6
- On MacOS:
2. Connect the monitor with your computer via Thunderbolt™ or
USB-C™. Do not make the connection via HDMI if you have a M
series MacBook or Mac Mini.
3. Make sure the DCC/CI control is enabled from the monitor's OSD
menu. Go to System > Advanced > DCC/CI > ON.
for more information.
https://support.microsoft.com/en-us/windows/hdr-
https://support.apple.com/en-us/HT210980
https://support.microsoft.com/en-us/
https://support.apple.com/en-us/HT210980
(Settings) > About and
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