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Annex
15.3 After-sales service
Contact our after-sales service for support
concerning service or repair work or when
malfunctions or defects arise.
E-mail address
You can reach our after-sales service at
aftersalesservice@samsongroup.com.
Addresses of SAMSON AG and its subsid-
iaries
The addresses of SAMSON AG, its subsid-
iaries, representatives and service facilities
worldwide can be found on our website
(www.samsongroup.com) or in all SAMSON
product catalogs.
Required specifications
Please submit the following details:
− Order number and position number in
the order
− Type, model number, valve size and
valve version
− Pressure and temperature of the process
medium
− Flow rate in cu.ft/min or m³/h
− Bench range of the actuator (e.g. 0.2 to
1 bar)
− Is a strainer installed?
− Installation drawing
15-4
EB 8061 EN
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