Others; Before Calling Service Personnel - Toshiba SD5010KB Owner's Manual

Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom
No power.
The DVD player turned off
by itself.
No picture.
No sound.
The playback picture has oc-
casional distortion.
Brightness is unstable or
noises are present in the
playback pictures.
The DVD player does not
start playback.
Playback does not follow
the course of the disc's
program.
Buttons do not work.
The remote control does not
work properly.
Cause
• The power plug is disconnected.
• The automatic power off function turned the
unit off.
• The TV is not set to receive DVD signal
output.
• The video/HDMI cable is not connected
securely.
• Mismatch setting between TV and this unit.
• Wrong connection.
• The equipment connected with the audio cable
is not set to receive DVD signal output.
• The audio cable is not connected securely.
• The audio receiver or TV is turned off.
• The setting of output sound format is
incorrect.
• The disc is dirty.
• It is in fast forward or fast reverse playback.
• The effect of copy protection.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the guide.
• The disc is dirty.
• The parental lock function is set.
• It is in the mode of repeat playback, memory
playback, etc.
• Power supply fl uctuations or other abnormalities
such as static electricity may interrupt correct
operations.
• The remote control is not pointed at the remote
sensor of the DVD player.
• The remote control is too far from the DVD
player.
• The batteries in the remote control are
exhausted.
Correction
• Connect the power plug securely into the wall outlet.
• Press the PLAY button.
• Select the appropriate video input mode on the TV
so the picture from the DVD player appears on the
TV screen.
• Connect the video/HDMI cable securely into the
appropriate jacks.
• Select the correct Video out setting.
• Check the connection.
• Select the correct input mode of the audio receiver
so you can listen to the sound from the DVD player.
• Connect the audio cable securely into the
appropriate jacks.
• Turn on the equipment connected with the audio
cable.
• Select the proper audio setting.
• Remove the disc and clean it.
• Sometimes a small amount of picture distortion
may appear. This is not a malfunction.
• Connect the DVD player directly to the TV. Avoid
connecting the DVD player to a VCR or TV/VCR
combination.
• Insert a disc.
• Insert a playable disc. (Check the disc type and
colour system.)
• Place the disc with the playback side down.
• Place the disc correctly inside the guide on the
disc tray.
• Clean the disc.
• Cancel the parental lock function or change the
parental lock level.
• These operations may prevent a proper progress
of the contents.
• Press and hold the ON/STANDBY button on the
front panel for more than about 3 seconds. The
DVD player turns off. Press the button again to turn
it on. If the buttons still do not work, disconnect
the power plug and insert it into the wall outlet
again.
• Point the remote control at the remote sensor of
the DVD player.
• Operate the remote control within about 7 m.
• Replace the batteries with new ones.
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