Dell G2724D User Manual page 73

Common
Symptoms
Synchronization
problems
Safety related
issues
Intermittent
problems
Missing color
Wrong color
What you
experience
Screen is
scrambled or
appears torn
Visible signs of
smoke or sparks
Monitor
malfunctions on
and off
Picture missing
color
Picture color not
good
Possible Solutions
• Reset the monitor to factory settings
(Factory Reset).
• Perform monitor self-test feature check
to determine if the scrambled screen
appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe mode.
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Reset the monitor to factory settings
(Factory Reset).
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
• Perform monitor self-test feature check.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Check for bent or broken pins in the
video cable connector.
• Try different Preset Modes in Game
settings OSD. Adjust R/G/B value in
Game > Preset Modes > Custom
Color > Gain settings OSD.
• Change the Input Color Format to
RGB or YCbCr in the Display settings
OSD.
• Run the built-in diagnostics.
Troubleshooting
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