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ConC 400
True Wireless stereo earbuds with voice enhancement
Model: ConCPlus1, ConCPlus1-R, ConCPlus1-L, ConCPlus1-C
Instruction manual
Use the search function, the navigation (left) or the following links:
Start
"Product overview"
"Getting started"
"Using the earbuds"
"FAQ/If a problem occurs ..."
"Specifications"
Sonova Consumer Hearing GmbH
Am Labor 1
30900 Wedemark
Germany
www.sennheiser-hearing.com
Version: 01/23 A01
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Table of Contents
Related Manuals for Sennheiser ConC 400 Series
Summary of Contents for Sennheiser ConC 400 Series
- Page 1 Instruction manual Use the search function, the navigation (left) or the following links: Start “Product overview” “Getting started” “Using the earbuds” “FAQ/If a problem occurs ...” “Specifications” Sonova Consumer Hearing GmbH Am Labor 1 30900 Wedemark Germany www.sennheiser-hearing.com Version: 01/23 A01...
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Page 2: Important Safety Instructions
Preventing damage to health and accidents ▷ Protect your hearing from high volume levels. Permanent hearing damage may occur when earbuds are used at high volume levels for long periods of time. Sennheiser earbuds sound exceptionally good at low and medium volume lev- els. ▷... - Page 3 Important safety instructions Safety instructions for Lithium rechargeable batteries WARNING If abused or misused, rechargeable batteries may leak. In extreme cases, they may even present a risk of: • explosion • heat and fire development • smoke and/or gas development •...
- Page 4 Hearing GmbH or companies commissioned by Sonova Consumer Hearing GmbH and is not processed. Using the “Sennheiser Conversation Clear” app, you can update the firmware of the product free of charge via an Internet connection. If the device on which the app is installed is connected to the Internet,...
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Page 5: Package Contents
Safety guide Online you can find: • this detailed instruction manual and additional information (www.sennheiser-hearing.com/download) • the Sennheiser Conversation Clear app for configuring the ear- buds and for additional functions – Google Play Store: click – Apple App Store: click •... -
Page 6: Product Overview
Product overview Product overview Earbuds Model: ConCPlus1-L and ConCPlus1-R ConCPlus1-L ConCPlus1-R Left earbud Microphones Holding points for magnets of the charging compartments (> 7) Changeable ear fins for a secure fit of the earbuds in the ears Marking for the alignment of the ear adapters Charging contacts Built-in rechargeable battery Multi-function button (short and long press/double tap) -
Page 7: Charging Case
Product overview Charging case Model: ConCPlus1-C Charging compartment for the left earbud Magnetic holders Charging compartment for the right earbud USB-C socket for charging the rechargeable batteries Reset button Built-in rechargeable battery for charging the earbuds on the go Charging contacts LED display displays the charging process/charge status of the rechargeable battery of the charging case... - Page 8 Product overview Overview of the LED display of the charging case When a USB cable is connected, the LED display of the charging case permanently displays the charging process: Status ... charging case is being charged flashes red ... charge status < 10 % ...
- Page 9 Meaning; the earbuds..are in Bluetooth pairing mode (pair- flashes blue ing for Bluetooth and e.g. for the Sennheiser TV Connector transmitter) lights up blue for ... pairing process successful 5 seconds When the earbuds are in the charging case, signals about the charge status of the earbuds are displayed: Meaning;...
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Page 10: Getting Started
Getting started Getting started 1. Waking up the earbuds and the charging case and charging the rechargeable batteries USB-C Upon delivery, the rechargeable batteries of the earbuds and the charging case are in sleep mode and have to be woken up by con- necting them to a USB power source once. - Page 11 Getting started ▷ You can choose between 3 different ear adapters in size S, M and L and 3 different ear fins in size S, M and L (> 19). ▷ When mounting the ear adapter, make sure that the raised line in the silicone of the ear adapter is aligned with the white marking on the support of the in-ear sound tunnel of the earbud.
- Page 12 To be able to adjust the settings of the earbuds to your individual needs and to fully use all functions of the earbuds, you require the free Sennheiser Conversation Clear app on your smartphone. The Conversation Clear app allows you to adjust the volume, the noise cancellation, and the sound clarity to your liking (>...
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Page 13: Using The Earbuds
Using the earbuds Using the earbuds Information on the rechargeable battery, the charging process and the first use The earbuds and the charging case each have a built-in rechargeable battery. The charging case allows you to store the earbuds safely at all times while on the go, and they are being charged at the same time. -
Page 14: Charging The Rechargeable Battery Of The Earbuds And The Charging Case
Using the earbuds Charging the rechargeable battery of the earbuds and the charging case USB-C 1. Open the lid of the charging case by overcoming a slight magnetic resistance and insert the left earbud into the left charging com- partment and the right earbud into the right charging compart- ment. - Page 15 This process is called pairing. In addition, you have to establish a connection between the earbuds and the Sennheiser Conversation Clear app (> 18). If operation differs from the steps mentioned, also refer to the instruction manual of the Bluetooth device you are using.
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Page 16: Information On The Bluetooth Wireless Connection
Using the earbuds Information on the Bluetooth wireless connection The earbuds are compliant with Bluetooth 4.2. Paired devices establish the Bluetooth wireless connection immedi- ately after switch-on and are ready for use. When switched on, the earbuds automatically try to connect to the last two Bluetooth devices used. - Page 17 Using the earbuds Pairing the earbuds with a Bluetooth device max. 1 m/40 inch Hold ************ ConCPlus1 1. Take both earbuds out of the charging case (> 21). The distance between the earbuds and the Bluetooth device should not exceed 40"/1 m.
- Page 18 To be able to adjust the settings of the earbuds to your individual needs and to fully use all functions of the earbuds, you require the free Sennheiser Conversation Clear app on your smartphone. The earbuds can only be paired with Bluetooth devices when connected to the Conversation Clear app.
- Page 19 Using the earbuds Selecting suitable ear adapters and ear fins for optimum fit of the earbuds The perceived sound quality including bass performance, the best possible noise cancellation, the best speech quality in Communica- tion mode and during phone calls as well as a secure hold of the ear- buds in the ears depends to a large extent on the correct fit of the earbuds.
- Page 20 Using the earbuds Silicone ear fins Left Right ▷ Carefully remove the ear fin from the earbud housing. ▷ Assign the right and left ear fin to the right and left earbud (see embossing on the bottom). ▷ Align the recess on the ear-facing side of the ear fin ring over the microphone on the top of the earbud and slip the ring over the earbud housing.
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Page 21: Inserting The Earbuds Into The Ears
Using the earbuds Inserting the earbuds into the ears Model: ConCPlus1-L Model: ConCPlus1-R ▷ Assign the right earbud to your right ear and the left earbud to your left ear. ▷ Insert the earbuds at a slight angle into the ears and twist them slightly into the ear canal so that they sit comfortably and snugly in the ear canal. - Page 22 To be able to use the Conversation Clear app, you require a Sennhe- iser account. If you do not have a Sennheiser account, you can create the account during setup. After the initial login to the Conversation Clear app with your Senn- heiser account, the app will guide you through the initial setup of the earbuds.
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Page 23: Switching The Earbuds On
Using the earbuds Switching the earbuds on WARNING Danger due to high volume levels! Listening at high volume levels can lead to permanent hearing defects. ▷ Do not continuously expose yourself to high volume levels. ▷ Open the lid of the charging case, take out both earbuds and insert them into your ears (>... - Page 24 Using the earbuds Controlling the earbuds The earbuds can be controlled in two ways using the multi-function button. • Button control Each earbud has a proper button with click feeling in the center of the button surface. The function of the button depends on whether you briefly press or hold the button and in which usage mode you operate the earbuds.
- Page 25 Using the earbuds Usage modes The earbuds can be operated in the following usage modes: • In Relax mode, only the active noise cancellation ANC is active. • The Communication mode emphasizes ambient sounds particu- larly clearly and distinctly. • In Stream mode, you can play back music.
- Page 26 Using the earbuds 4. Control during a call Operation Left earbud Right earbud • Accepts an • Accepts an incoming call incoming call Short-press 1x • During a call: • During a call: Ambient Ambient Short press 1x balancing – balancing + Rejects the incoming call or ends an Press for 2 sec...
- Page 27 Using the earbuds Active noise cancellation ANC – using Relax mode Due to the wearing style in the ear canal, the earbuds provide effec- tive passive isolation from ambient sounds. In addition, the earbuds have an active noise cancellation (ANC) function, which allows you to reduce ambient sounds to a minimum.
- Page 28 Using the earbuds ON/OFF Sound Control 100% 100% Relax Communication Stream Speech Volume To adjust the Communication mode: ▷ Open the Conversation Clear app. ▷ Select the Communication mode. ▷ Adjust the desired value for the speech volume. To deactivate the Communication mode: ▷...
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Page 29: Using The Voice Assistant/Voice Dialing
Using the earbuds Using the voice assistant/voice dialing ▷ Double tap the left earbud housing. The available voice assistant of your smartphone is activated (*depending on the system or app used on your smartphone: Siri, Google Assistant, ...). ▷ Ask the voice assistant your question or make a request. To deactivte the voice assistant: ▷... -
Page 30: Controlling Music Playback
Using the earbuds Controlling music playback The music playback functions are only available when the earbuds and the device are connected via Bluetooth. Some smartphones or music players may not support all functions. 1 x R Playing/pausing music ▷ Double tap the right earbud housing. Right earbud housing Function Double tap... - Page 31 Using the earbuds Making calls using the earbuds The call functions are only available when the earbuds and the smartphone are connected via Bluetooth. Some smartphones and telephony apps (e.g. WhatsApp, MS Teams, WeChat) may not support all call control functions. During a call, you can use the right and/or left earbud to control the...
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Page 32: Displaying The Battery Charge Status
Using the earbuds Suppressing or allowing ambient sounds during a call (Ambient balancing) During a call, you can use the multi-function buttons on the earbuds to adjust how much ambient sounds you hear. To increase the suppression of ambient sounds: ▷... - Page 33 Using the earbuds Adjusting the acoustic feedback To be able to adjust the acoustic feedback (signal tone and melody), you require the Conversation Clear app (> 18). You can deactivate the acoustic feedback with a few exceptions (e.g. rechargeable battery is empty). Note that both earbuds must be switched on to adjust the settings for both earbuds (right and left).
- Page 34 Care and maintenance of the earbuds/charging case Care and maintenance of the earbuds/charging case CAUTION Liquids can damage the electronics of the product! Liquids entering the housing of the product can cause a short-circuit and damage the electronics. ▷ Keep all liquids far away from the product. ▷...
- Page 35 Do not return a product with a defective battery to your dealer or Sonova Consumer Hearing partner unless requested to do so. To find a partner in your country search at www.sennheiser-hearing.com/ service-support. At the end of its operational lifetime, this product with its built-in rechargeable battery must be disposed of separately from normal household waste.
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Page 36: Installing Firmware Updates
Care and maintenance of the earbuds/charging case Installing firmware updates Firmware updates can be downloaded free of charge from the Inter- net using the Sennheiser Conversation Clear app. ▷ Before updating, you have to insert the earbuds into the charging case. - Page 37 4. Contact your Sonova Consumer Hearing partner to solve th e problem (> 37). Current list of frequently asked questions (FAQ) Visit the ConC 400 product page at www.sennheiser-hearing.com/ conc400 There you will find a current list of frequently asked questions (FAQ) and suggested solutions.
- Page 38 FAQ/If a problem occurs ... Resetting the charging case If the function of the charging case is disturbed, perform a reset. ▷ Briefly press the Reset button next to the USB socket. To do so, use a paper clip, for example. The charging case is automatically restarted (reset).
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Page 39: Specifications
Ingress protection of the splash proof (IPX4) earbuds Weight earbuds: approx. 6 g each charging case: approx. 55 g both earbuds and charging case: 58 g Required app Sennheiser Conversation Clear, supports Android and iOS, free Sennheiser account required ConC 400 | 39... - Page 40 Specifications Bluetooth Version Bluetooth 4.2 compatible, class 1 Transmission frequency 2,400 MHz to 2483.5 MHz Modulation GFSK, π/4 DQPSK, 8DPSK Profiles A2DP, HFP Output power 10 mW (max) Codec Device name ConCPlus1 Number of active connections 40 | ConC 400...
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Page 41: Manufacturer Declarations
Sonova Consumer Hearing GmbH gives a warranty of 24 months on this product. For the current warranty conditions, please visit our website at www.sennheiser-hearing.com/warranty or contact your Sonova Consumer Hearing partner. In compliance with the following requirements • General Product Safety Directive (2001/95/EC) •... - Page 42 Manufacturer declarations If batteries/rechargeable batteries can be removed without damag- ing them, you are obliged to dispose of them separately (for the safe removal of batteries/rechargeable batteries, see the instruction manual of the product). Handle lithium-containing batteries/ rechargeable batteries with special care, as they pose particular risks, such as the risk of fire and/or the risk of ingestion in the case of coin batteries.