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Chapter 11
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Center
– Before calling Samsung Customer
Service Center, test your product
as follows. If the problem persists,
Testing the Product
contact Samsung Customer Service
Center.
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1
2
– If the screen remains blank, check
3
the PC system, video controller and
cable.
4
Checking the Resolution and Frequency
Not Optimum Mode
(refer to Supported Resolutions).
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If
No Signal
is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected
96
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