Before Requesting Service - Samsung AX70A9550GE User Manual

Before Requesting Service

If an issue occurs in the product, check the following before you contact the Service Centre for assistance.
Operation issue
Noise
Crackling-
rattle
Odours
DB68-11329A-00_IB_ACR AX9500A_Medium PET_SA_EN_.indd 27 DB68-11329A-00_IB_ACR AX9500A_Medium PET_SA_EN_.indd 27
The device will not operate
• Check the power supply and turn on the air purifier again.
• Confirm that the power plug is plugged in properly, and then turn on
the air purifier again.
If it still does not operate, try a different power outlet.
• Confirm that the front panel is closed properly. If the panel is not
closed properly, the product will not operate.
• Confirm that the rear panel is closed properly. If the panel is not
closed properly, 'Close the back panel' will appear on the front
display and the product will not operate.
I hear a strange noise from the device
• If you move the device when it is operating, noise may occur. Turn off
the device before moving it.
• When the front panel is moved, a crackling or rattle sound can be
heard depending on the environment in which the product is used.
– These sounds are normal motor noises that may occur during zero
point calibration when the front panel is moved.
• When the product is operating, a sensor operation sound, such as a
hissing sound, can be audible.
– When you want to sleep or rest in a quiet environment, select the
Sleep mode.
• When the product stops operation, a hissing sound can be audible as
the fan operation stops.
Strange smell comes from the device
• Using an air freshener, diffuser, scented candle or cleaning agent,
doing interior work or changing wall paper before operating the air
purifier may saturate the filters with odours causing the air purifier to
emit some unpleasant smell.
– Ventilate the room to completely remove the odours before using
the air purifier.
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2021-09-03 오후 2:08:41 2021-09-03 오후 2:08:41