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6.
FAULT
• Make sure the robot is connected to power supply.
Cannot start the robot
• Make sure the battery is fully charged.
• Check whether the robot is stuck or blocked by obstacles.
• Check whether the battery is too low.
• If the problem persists, please shut it down, wait for 3 seconds, and then restart it.
The robot suddenly stops working
• The appliance may be overheating :
ū Stop the appliance and leave cool for at least 1 hour.
ū If it overheats on repeated occasions, contact the Approved Services Centre.
• Check whether the indicator on the charging dock is on (when the robot is not on
the charging dock).
• If not, check that the charger is properly connected or contact an Approved
Cannot charge the robot
services Centre to change the charger.
• Check whether the indicator on the charging dock is off and the indicator on the
robot is flashing during charging.
• Wipe dust off charging electrodes with dry cloth.
This is perfectly normal. The vacuum cleaner can remain permanently connected to
The charger is getting hot
the charger without any risk.
• Clear the charging dock of objects within 0.5m on the left and right sides and
within 1.5m ahead.
• Make sure that the robot starts cleaning from the charging dock without abnormal
The robot cannot return to the
movement.
charging dock
• When the robot is near the charging dock, it can return faster. But if the charging
dock is located far away, the robot will need more time to return. Please wait during
its return.
• Clean charging electrodes.
• Make sure the robot has been powered on.
• Set the time and schedule the time for automatic cleaning with the app.
The cleaning schedule is not
• Make sure the appointment time has been set correctly.
executed
• Check whether the battery level is too low to start cleaning.
• The robot will not start any scheduled cleaning when the task is being performed.
• Check the suction inlet for any obstruction.
• Empty the dust box.
• Clean filters.
• Check whether filters are wet due to water or other liquids on the floor. Let filters
Suction whistling
dry naturally thoroughly before use.
• The dust collector is not properly fitted :
ū re-position it correctly.
• The intake head is clogged :
ū remove the power-brush and clean it.
• Clean the rolling brush.
The rolling brush does not rotate
• Check whether the rolling brush and the brush cover are installed correctly.
Abnormal action or sweep route of
• Carefully clean the sensor with dry cloth.
the robot
• Restart the robot.
• Make sure there is enough water in the water tank.
No water released during mopping
• Check whether the mop module is installed correctly.
• Check whether the water outlet is blocked.
The robot cannot connect to your
Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this
Wi-Fi network
equipment does not support 5GHz bands.
SOLUTION
76
6.
According to model: *
When the robot fails, the red indicator on the robot will blink. Please check on the App the
stated error code.
Error code
Error 1: Collision bumper is stuck, please
check.
Error 2: A wheel is stuck. Please check
whether any foreign matter is stuck in the
wheel, or move it to near its home position
to start it.
Error 3: A side brush is stuck, please check.
Error 4: The rolling brush is stuck. Please
remove and clean it.
Error 5: The robot is trapped. Please clear
obstacles around.
Error 6: The robot is trapped. Please move it
near its home position to start it.
Error 7: A wheel is suspended. Please move
it to near its home position to start it.
Error 8: The battery level is too low, and the
robot is about to shut down automatically.
Please charge it.
Error 10: Optical flow sensor dirty, Please
wipe it.
Error 11: The recharge sensor is blocked.
Please wipe it.
Error 12: The follow-wall sensor is blocked.
Please wipe it.
Error 13: The robot is tilted. Please put the
robot on the horizontal ground to start.
Error 14: Please install the dust box and
filters back.
Error 17: Restricted area detected. Please
relocate it to start.
Error 18: The laser cover is stuck. Please
check.
Error 19: The laser sensor is stuck or twisted,
please check.
Error 20: The laser sensor may be blocked,
please check.
Error 21: Please clear obstacles around the
charging dock.
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Solution
The collision bumper is stuck. Please tap repeatedly to remove foreign matters.
If there is no foreign matter, please relocate it and then start it.
If any wheel is stuck, please check whether any foreign matter is stuck in the
wheel, or move it to near its home position to start it.
The side brush may be entangled with foreign matters. Please clean and restart it.
The rolling brush may be entangled with foreign matters. Please remove and
clean it, its connections, its cover and the suction inlet.
The robot is trapped. Please clear obstacles around.
The robot may be suspended. Please relocate it and start. If the anti-drop sensor is
too dirty, it may also cause the fault. Please wipe the anti-drop sensor to eliminate
the fault.
A wheel is suspended. Please move it to near its home position to start it.
The battery level is too low, and the robot is about to shut down automatically.
Please charge it.
The optical flow sensor is covered by dust. Please wipe it.
The recharge sensor is covered by dust. Please wipe it.
The follow-wall sensor is blocked. Please wipe it.
The robot is tilted during startup. Please put the robot on the horizontal ground
to start.
Please install the dust box and filters back, and make sure that filters and the dust
box are installed in place. Then please restart the robot.
The robot is too close to a restricted area during starting. Please relocate it to start.
The pressure sensor for laser cover is pressed or stuck. Please relocate it to start.
The laser distance sensor is stuck by foreign matter. Please clear it.
The laser distance sensor is blocked, please clear the blocking. Too spacious
environment and multi-reflection environment such as metal mirrors also affect
the normal operation of a laser distance sensor. Please relocate it to art.
The robot may be stuck or trapped. Please clear obstacles around the robot.
77
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