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en-us Troubleshooting
Issue
Excessive formation of foam
occurs.
Connection to home network is not
established.
WLAN display is flashing.
Home Connect cannot be
implemented correctly.
Special salt refill indicator lights up. Insufficient special salt.
Refill indicator for special salt does
not light up.
Refill indicator for rinse aid lights
up.
Refill indicator for rinse aid does
not light up.
All LEDs light up or flash.
Water is left in the appliance at the
end of the program.
44
Cause and troubleshooting
Hand soap got in the rinse aid dispenser.
Immediately add rinse aid to the dispenser.
▶
→ "Adding rinse aid", Page 24
Rinse aid has been spilled.
Remove the rinse aid with a cloth.
▶
Detergent or machine care product used causes excessive foaming.
Change the brand of detergent.
▶
WLAN on router is not active.
Check the wireless network connection of your router.
▶
Connection to home network is not available.
Activate the wireless network connection on your router.
▶
Home Connect set incorrectly.
Please consult the documents supplied for Home Connect®.
▶
There is a technical error.
Please consult the information on support in the documents supplied for
▶
Home Connect®.
Add Special salt.
▶
Sensor does not detect special salt tablets.
Do not use special salt tablets.
▶
Water softening system is switched off.
Set the water softening system.
▶
→ "Setting the water softening system", Page 23
No rinse aid.
Add Rinse aid → Page 24 .
1.
Set the amount of rinse aid to be dispensed.
2.
→ "Setting the amount of rinse aid", Page 25
Rinse aid system is switched off.
Set the amount of rinse aid.
▶
→ "Setting the amount of rinse aid", Page 25
Electronics have detected a fault.
Press the main switch button for approx. 4 seconds.
1.
→ "Controls", Page 10
The appliance is reset and restarted.
If the problem occurs again:
2.
Switch off the appliance.
‒
Unplug the power plug or switch off the circuit breaker in the fuse box.
‒
Wait at least 2 minutes.
‒
Switch on the circuit breaker in the fuse box or plug in the power plug.
‒
Switch on the appliance.
‒
If the problem occurs again:
3.
Contact customer service.
‒
→ "Customer Service", Page 47
Filter system or area under the filters is blocked.
Clean the Filters → Page 35 .
1.
Clean the Drain pump → Page 46 .
2.
Program has not yet ended.
Wait until the program ends or terminate the program with Reset.
▶
→ "Terminating the wash cycle", Page 30
▶
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