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Warranty
Standard Warranty
Datavideo equipment are guaranteed against any manufacturing defects
•
for one year from the date of purchase.
The original purchase invoice or other documentary evidence should be
•
supplied at the time of any request for repair under warranty.
•
The product warranty period begins on the purchase date. If the
purchase date is unknown, the product warranty period begins on the
thirtieth day after shipment from a Datavideo office.
Damage caused by accident, misuse, unauthorized repairs, sand, grit or
•
water is not covered under warranty.
•
Viruses and malware infections on the computer systems are not
covered under warranty.
Any errors that are caused by unauthorized third-party software
•
installations, which are not required by our computer systems, are not
covered under warranty.
All mail or transportation costs including insurance are at the expense of
•
the owner.
All other claims of any nature are not covered.
•
Cables and batteries are not covered under warranty.
•
Warranty only valid in the country or region of purchase.
•
Your statutory rights are not affected.
•
Three Year Warranty
All Datavideo products purchased after July 1st,
•
2017 are qualified for a free two years extension to
the standard warranty, providing the product is
registered with Datavideo within 30 days of
purchase.
Certain parts with limited lifetime expectancy such as LCD panels, DVD
•
drives, Hard Drive, Solid State Drive, SD Card, USB Thumb Drive, Lighting,
Camera module, PCIe Card are covered for 1 year.
The three-year warranty must be registered on Datavideo's official
•
website or with your local Datavideo office or one of its authorized
distributors within 30 days of purchase.
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