Troubleshooting Tips - GE GTE21GTHFWW Owner's Manual & Installation Instructions

Troubleshooting Tips... Before you call for service
needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
GEAppliances.ca or call 800.561.3344.
Problem
Freezer door pops open
when refrigerator door is
closed
Door does not close by
itself
Refrigerator does not
operate
Vibration or rattling
(slight vibration is
normal)
Motor operates for long
periods or cycles on and
off frequently (Modern
refrigerators with more
storage space and a
larger freezer require
more operating time.
They start and stop
often to maintain even
temperatures.)
Refrigerator or freezer
compartment too warm
Frost or ice crystals on
frozen food (frost within
package is normal)
Frequent "buzzing"
sound
Small or hollow cubes
Automatic icemaker (on
some models) does not
work
49-1000636-1
Possible Causes
This is normal if, after popping open,
the freezer door closed on its own.
Leveling legs need adjusting.
Refrigerator in defrost cycle.
Refrigerator control in 1 (off) position.
Refrigerator is unplugged.
The fuse is blown/circuit breaker is
tripped.
Refrigerator is not resting on all four
rollers.
Normal when refrigerator is first
plugged in.
Often occurs when large amounts of
food are placed in refrigerator.
Door left open.
Hot weather or frequent door
openings.
Temperature controls set at the coldest
setting.
Temperature control not set cold
enough.
Warm weather or frequent door
openings.
Door left open.
Freezer door popped open.
Door left open.
Too frequent or too long door
openings.
Food blocking freezer air vents.
Icemaker feeler arm is in the ON
(down) position, but the water supply
to the refrigerator has not been
connected.
Water filter clogged.
Ice maker feeler arm is not set ON.
Water supply turned off or not
connected.
Freezer compartment too warm.
Piled up cubes in the storage bin
cause the icemaker to shut off.
Ice cubes stuck in icemaker. (Green
power light on icemaker blinking.)
What To Do
after popping open, the rollers need adjusting. See
Rollers and Leveling Legs.
See Rollers and Leveling Legs.
Wait about 40 minutes for defrost cycle to end.
temperature setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Adjust leveling legs (See Rollers and Leveling Legs).
Wait 24 hours for the refrigerator to completely cool
down.
This is normal.
Check to see if package is holding door open.
This is normal.
See About the controls.
See About the controls .
Set the temperature control one step colder. See
About the controls.
Check to see if package is holding door open.
refrigerator door is closed.
Check to see if package is holding door open.
it in the ON (down) position will damage the water
valve.
Replace filter cartridge with new cartridge or with
plug.
Move the feeler arm to the ON position.
Wait 24 hours for the refrigerator to completely cool
down.
Level cubes by hand.
Turn off the icemaker, remove cubes and turn the
icemaker back on.
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