Philips 32PF9968/10 Service Manual page 15

uploading via ComPair. Read paragraph "Service Tools" -
> "ComPair". Caution: When this mode is selected without
ComPair connected, the TV will be blocked. Remove the
AC power to reset the TV.
12. SW Events. Only to be used by development to monitor
SW behaviour during stress test.
How to Navigate
• In the SAM menu, select menu items with the MENU UP/
DOWN keys on the remote control transmitter. The
selected item will be indicated. When not all menu items fit
on the screen, use the MENU UP/DOWN keys to display
the next / previous menu items.
• With the MENU LEFT/RIGHT keys, it is possible to:
– Activate the selected menu item.
– Change the value of the selected menu item.
– Activate the selected sub menu.
• When you press the MENU button twice while in top level
SAM, the set will switch to the normal user menu (with the
SAM mode still active in the background). To return to the
SAM menu press the MENU button.
• Command "OSD/i+" key from the user remote will toggle
the OSD "on/off" with "SAM" OSD remaining always "on".
• Press the following key sequence on the remote control
transmitter: "062596" directly followed by the MENU button
to switch to SDM (do not allow the display to time out
between entries while keying the sequence).
How to Store SAM Settings
To store the settings changed in SAM mode (except the
OPTIONS settings), leave the top level SAM menu by using the
POWER button on the remote control transmitter or the
television set.
How to Exit
Switch the set to STANDBY by pressing the mains button on
the remote control transmitter or the television set.
Note:
• When the TV is switched "off" by a power interrupt while in
SAM, the TV will show up in "normal operation mode" as
soon as the power is supplied again. The error buffer will
not be cleared.
• In case the set is in Factory mode by accident (with "F"
displayed on screen), by pressing and hold "VOL-" and
"CH-" together should leave Factory mode.
5.2.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings. A call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps them to diagnose
problems and failures in the TV before making a service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore "Service unfriendly modes".
• Line number for every line (to make CSM language
independent).
• Set the screen mode to full screen (all contents on screen
are viewable).
• After leaving the Customer Service Mode, the original
settings are restored.
• Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate
To activate CSM, press the following key sequence on the
remote control transmitter: "123654" (do not allow the display
to time out between entries while keying the sequence).
All manuals and user guides at all-guides.com
Service Modes, Error Codes, and Fault Finding LC7.2E PA
Upon entering the Customer Service Mode, the following
screen will appear:
1 M O D E L : 3 2 P F L 5 5 2 2 D / 1
2 P R O D S / N : A G 1 A 0 7 1 2 1 2 3 4 5 6
3 S W I D : L C 7 1 E L 1 - 1 . x x
4 O P : X X X X X X
5 C O D E S : X X X X X X
6 S S B : 3 1 3 9 1 2 7
7 N V M : X X X X X X X X
8 F l a s h D a t a : X X . X X . X X . X X
9 L I F E T I M E R : L L L L L
1 0 T U N E R : W E A K / G O O D / S T R O N G
1 1 S Y S T E M : P A L / N T S C / S E C A M
1 2 S O U N D : M O N O / S T E R E O / N I C A M
1 3 H D A U : Y E S / N O
1 4 F O R M A T : X X X X X X X X
Figure 5-5 CSM menu (example)
Menu Explanation:
1. MODEL. Type number, e.g. 42PFL7662/12. (*)
2. PROD S/N. Product serial no., e.g. SV1A0701000008. (*)
3. SW ID. Software cluster and version is displayed.
4. OP. Option code information.
5. CODES. Error buffer contents.
6. SSB. Indication of the SSB factory ID (= 12nc). (*)
7. NVM. The NVM software version no.
8. Flash Data. PQ (picture quality) and AQ (audio quality)
data version. This is a sub set of the main SW.
9. LIFE TIMER. Operating hours indication.
10. TUNER. Indicates the tuner signal condition: "Weak" when
signal falls below threshold value, "Medium" when signal is
at mid-range, and "Strong" when signal falls above
threshold value.
11. SYSTEM. Gives information about the video system of the
selected transmitter (PAL/SECAM/NTSC).
12. SOUND. Gives information about the audio system of the
selected transmitter (MONO/STEREO/NICAM).
13. HDAU. HDMI audio stream detection. "YES" means audio
stream detected. "NO" means no audio stream present.
Only displayed when HDMI source is selected.
14. FORMAT. Gives information about the video format of the
selected transmitter (480i/480p/720p/1080i).
15. HD SW ID. Software version of the 1080p full HD module
(when present).
16. Reserved.
17. Reserved.
18. Reserved.
(*) If an NVM IC is replaced or initialised, the Model Number,
Serial Number, and SSB Code Number must be re-written to
the NVM. ComPair will foresee in a possibility to do this.
How to Exit
To exit CSM, use one of the following methods:
• Press the MENU button twice, or POWER button on the
remote control transmitter.
• Press the POWER button on the television set.
5. EN 15
C S M
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X X X X X X X X X X X X X X X
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