Troubleshooting - Samsung YP-G1CWY User Manual

Troubleshooting

Your device displays network or service error
messages
•
When you are in areas with weak signals or poor
reception, you may lose reception. Move to another area
and try again.
•
You cannot access some options without a subscription.
Contact your service provider for more details.
The touch screen responds slowly or
improperly
If your device has a touch screen and the touch screen is
not responding properly, try the following:
•
Remove any protective covers from the touch screen.
Protective covers may prevent the device from
recognizing your inputs and are not recommended for
touch screen devices.
•
Ensure that your hands are clean and dry when tapping
the touch screen.
•
Restart your device to clear any temporary software
bugs.
•
Ensure that your device software is upgraded to the
latest version.
•
If the touch screen is scratched or damaged, take it to
your local Samsung Service Center.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
programs or reset the device to regain functionality. If your
device is frozen and unresponsive, press and hold [ ] for
8-10 seconds. The device will reboot automatically.
If this does not solve the problem, perform a factory data
reset. In Idle mode, open the application list and select
Settings Privacy Factory data reset
→ →
Delete all.
→
Reset device
→
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Troubleshooting