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Lenovo 10HV Hardware Maintenance Manual

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Lenovo S500
Hardware Maintenance Manual
Machine Types: 10HS, 10HV, 10JH, 10JJ, 10JK, and 10JL

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  • Page 1 Lenovo S500 Hardware Maintenance Manual Machine Types: 10HS, 10HV, 10JH, 10JJ, 10JK, and 10JL...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 129. Third Edition (February 2016) © Copyright Lenovo 2015, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...

  • Page 3: Table Of Contents

    Accessing a program on your computer . . . mode ....An introduction to Lenovo programs ..Enabling or disabling the Configuration Change Detection feature .
  • Page 4 Safety and warranty ... Lenovo Solution Center ..Lenovo Web site ... . UEFI diagnostic program ..

  • Page 5: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1.
  • Page 6 Lenovo S500 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Read This First: Important Safety Information

    • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2015, 2016...

  • Page 8: Electrical Safety

    Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. Lenovo S500 Hardware Maintenance Manual...
  • Page 9 • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...

  • Page 10: Safety Inspection Guide

    2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. Lenovo S500 Hardware Maintenance Manual...

  • Page 11: Grounding Requirements

    • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.
  • Page 12 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Lenovo S500 Hardware Maintenance Manual...
  • Page 13 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 14 Lenovo S500 Hardware Maintenance Manual...
  • Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
  • Page 16 • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo. Lenovo S500 Hardware Maintenance Manual...
  • Page 17 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
  • Page 18 Lenovo S500 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Read this first: Important safety information...
  • Page 20 Lenovo S500 Hardware Maintenance Manual...
  • Page 21 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 22 L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de la source d'alimentation. Lenovo S500 Hardware Maintenance Manual...
  • Page 23 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 24 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. Lenovo S500 Hardware Maintenance Manual...
  • Page 25 Chapter 1 Read this first: Important safety information...
  • Page 26 Lenovo S500 Hardware Maintenance Manual...
  • Page 27 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
  • Page 28 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. Lenovo S500 Hardware Maintenance Manual...
  • Page 29 Chapter 1 Read this first: Important safety information...
  • Page 30 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. Lenovo S500 Hardware Maintenance Manual...
  • Page 31 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 32 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. Lenovo S500 Hardware Maintenance Manual...

  • Page 33: Chapter 2. Product Overview

    This section provides information about the locations of your computer hardware. Note: The computer hardware might look slightly different from the illustrations. Front view Figure 1. Front view Storage drive activity indicator Power button USB 2.0 connector Microphone connector © Copyright Lenovo 2015, 2016...

  • Page 34: Rear View

    Note: A discrete graphics card might be installed in the Peripheral Component Interconnect (PCI) Express card area. If such a card is installed, ensure that you use the connectors on the card instead of the corresponding connectors on the computer. Lenovo S500 Hardware Maintenance Manual...
  • Page 35 Figure 2. Rear view Power cord connector Serial connector ® DisplayPort connector VGA connector USB 3.0 connectors USB 2.0 connectors Microphone connector Audio line-out connector Audio line-in connector PCI Express card area (different cards provide different connectors) Wi-Fi antenna slot Ethernet connector Security-lock slot •...
  • Page 36 Used to connect a video graphics array (VGA) monitor or other devices that use a VGA connector. • Wi-Fi antenna slot Used to install the rear Wi-Fi antenna cable connector that is optional. The rear Wi-Fi antenna is installed on the rear Wi-Fi antenna cable connector. Lenovo S500 Hardware Maintenance Manual...

  • Page 37: Computer Components

    Computer components Note: Some of the following components are optional. Figure 3. Computer components Computer cover Power supply assembly Optical drive Storage drive (a 2.5-inch or 3.5-inch storage drive) Front audio and USB assembly Card reader Battery Front Wi-Fi antenna Thermal sensor Front fan Memory modules...

  • Page 38: Major Frus And Crus

    CRUs include the keyboard, the mouse, any USB device, and the power cord. Other self-service CRUs depending on product design might include memory modules, adapter cards, hard disk drives, and optical drives. Lenovo S500 Hardware Maintenance Manual...
  • Page 39 M.2 Wi-Fi card PCI Express card Rear Wi-Fi antenna System board Heat sink and fan assembly Front bezel Power cord For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup Chapter 2 Product overview...

  • Page 40: Parts On The System Board

    Front panel connector (for connecting LED indicators Front USB connector and the power switch) Card reader connector Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper PCI Express x16 graphics card slot Front audio connector M.2 Wi-Fi card slot Lenovo S500 Hardware Maintenance Manual...

  • Page 41: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the side of your computer as shown.
  • Page 42 – The integrated network interface card supports the Ethernet connector on your computer. – The discrete network interface card, which is optional, provides an additional Ethernet connector. • Wireless LAN (optional) • Bluetooth (optional) System management features • Ability to store power-on self-test (POST) hardware test results Lenovo S500 Hardware Maintenance Manual...
  • Page 43 • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer. The information includes processor type, installation date, connected printers and other peripherals, power sources, maintenance history, and so on. •...

  • Page 44: Specifications

    Accessing a program on your computer Note: For Windows 7, depending on your computer model, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs.

  • Page 45: An Introduction To Lenovo Programs

    – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.
  • Page 46 The SHAREit or Lenovo SHAREit program provides a quick and easy way to share files and folders among computers, smartphones, tablets, or smart TVs with the Android or the Windows operating system installed. SHAREit or Lenovo SHAREit uses any type of network or even no network at all to share files and folders.

  • Page 47: Chapter 3. Using Your Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, ensure that your computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.

  • Page 48: Guidelines About Using The Optical Drive

    Note: If the tray does not slide out of the drive when you press the eject/close button, turn off your computer. Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close button. Use the emergency eject only in an emergency. Lenovo S500 Hardware Maintenance Manual...

  • Page 49: Recording A Disc

    Recording a disc If your optical drive supports recording, you can record a disc. Recording a disc using Windows tools To record a disc using Windows tools, do one of the following: • Burn a disc using the AutoPlay window. 1.

  • Page 50: Connecting To A Bluetooth-Enabled Device

    Note: If the Bluetooth icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 41. Lenovo S500 Hardware Maintenance Manual...

  • Page 51: Chapter 4. You And Your Computer

    1. Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2015, 2016...

  • Page 52: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 53 Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
  • Page 54 – Change the size of the items on the desktop or a window. Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Lenovo S500 Hardware Maintenance Manual...

  • Page 55: Cleaning Your Computer

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 56: Good Maintenance Practices

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.

  • Page 57: Moving Your Computer

    38. For more information about using the program, refer to the help system of the program. – Turn on or restart your computer. Then, repeatedly press and release the F2 key until the Lenovo Rescue System program opens. Select Driver and Application Installation and follow the instructions on the screen.
  • Page 58 Lenovo S500 Hardware Maintenance Manual...

  • Page 59: Chapter 5. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 7.

  • Page 60: Viewing And Changing Security Settings In The Setup Utility Program

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 61 For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 5 Security...
  • Page 62 Lenovo S500 Hardware Maintenance Manual...

  • Page 63: Chapter 6. Advanced Configuration

    3. Select the feature you want to enable or disable and press Enter. 4. Select the desired setting and press Enter. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 61. © Copyright Lenovo 2015, 2016...

  • Page 64: Enabling Or Disabling The Erp Lps Compliance Mode

    Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 65: Using Bios Passwords

    Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. You do not have to set any passwords to use your computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Setup Utility program password types The following types of passwords are available: •...

  • Page 66: Selecting A Startup Device

    4. Follow the instructions on the right side of the screen to change the startup device sequence. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 61. Selecting a temporary startup device Note: Not all discs and storage drives are bootable. Lenovo S500 Hardware Maintenance Manual...

  • Page 67: Exiting The Setup Utility Program

    To update the BIOS, do the following: 1. Go to http://www.lenovo.com/drivers. 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you download.
  • Page 68 9. Repeat step 1 through step 4. 10. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2). 11. Repeat step 6 through step 7. Then, turn on your computer. Lenovo S500 Hardware Maintenance Manual...

  • Page 69: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 72. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information about help, service, and technical assistance, see Chapter 10 “Getting information, help, and service”...

  • Page 70: Audio Problems

    • Click the volume icon in the Windows notification area on the taskbar. Then, click the speaker icon on top of the volume control. Click the Levels tab and ensure that the Balance settings are set correctly . Lenovo S500 Hardware Maintenance Manual...

  • Page 71: Cd Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 41. CD problems This section provides solutions to CD-related problems. A CD or DVD does not work Solutions: •...

  • Page 72: Intermittent Problems

    Symptom: "No Operating System Found" message or the system not starting up from the correct storage drive Solutions: • Ensure that all storage drive signal cables and power cables are connected correctly. Lenovo S500 Hardware Maintenance Manual...

  • Page 73: Networking Problems

    • Ensure that the storage drive your computer starts up from is listed as the first startup device in the Setup Utility program. Refer to “Changing the startup device sequence permanently” on page 60. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.
  • Page 74 Solution: Set the Bluetooth headset or headphones as the default device. 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Right-click the volume icon in the Windows notification area on the taskbar. Lenovo S500 Hardware Maintenance Manual...

  • Page 75: Performance Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 41. 3. Click Playback devices. 4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default.

  • Page 76: Serial Connector Cannot Be Accessed

    • Detach and reconnect the USB connector to reset the USB device. I cannot install the Windows 7 operating system using an external USB device Solution: Go to http://www.lenovo.com/support to download and install USB drivers. Software and driver problems This section provides solutions to software- and driver-related problems.

  • Page 77: Diagnostics

    If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.

  • Page 78: Recovery Information

    Note: For some keyboards, you might need to press Fn+F8 to open the Advanced Boot Options window. • Use the Lenovo Rescue System program to restore the storage drive from a backup, or restore the C drive to the factory-default settings.

  • Page 79: Recovery Information For Windows 10

    F2 key until the Lenovo Rescue System program opens. Follow the instructions on the screen. Note: For some keyboards, you might need to press Fn+F2 to open the Lenovo Rescue System program. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.
  • Page 80 Lenovo S500 Hardware Maintenance Manual...

  • Page 81: Chapter 8. Service Checkout And Symptom-To-Fru Index

    If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2015, 2016...

  • Page 82: Symptom-To-Fru Index

    “Undetermined problems” on page 80. Notes: • The Symptom-to-FRU index is not specific to any machine type and are applicable to all Lenovo computers. • If you have both an error message and an incorrect audio response, diagnose the error message first.

  • Page 83: Power Supply Problems

    Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure the start-up drive is configuration. in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.

  • Page 84: Miscellaneous Error Conditions

    1. Ensure that network is in startup sequence as first device or first device after diskette. 2. Ensure that network adapter is enabled for RPL. 3. Network adapter (Advise network administrator of new MAC address) Lenovo S500 Hardware Maintenance Manual...
  • Page 85 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...

  • Page 86: Undetermined Problems

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing the system board” on page 106. Lenovo S500 Hardware Maintenance Manual...

  • Page 87: Chapter 9. Installing Or Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 88: Removing The Computer Cover

    2. Remove the computer cover. See “Removing the computer cover” on page 82. 3. Lay the computer on its side. Lenovo S500 Hardware Maintenance Manual...

  • Page 89: Replacing The Optical Drive

    4. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward. Figure 9. Removing the front bezel 5. To reinstall the front bezel, align the three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis.
  • Page 90 11. Align the screw hole in the new optical drive with the corresponding hole in the hard disk drive bracket. Then, tighten the screw to secure the new optical drive in place. 12. Connect the signal cable and the power cable to the new optical drive. Lenovo S500 Hardware Maintenance Manual...

  • Page 91: Replacing The Storage Drive

    13. Reinstall the front bezel. See “Replacing the front bezel” on page 82. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 108. Replacing the storage drive Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 92 12. Connect the signal cable and the power cable to the new hard disk drive. 13. Reinstall the optical drive. See “Replacing the optical drive” on page 83. 14. Reinstall the front bezel. See “Replacing the front bezel” on page 82. Lenovo S500 Hardware Maintenance Manual...

  • Page 93: Replacing The Card Reader

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 108. Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 94: Replacing The Front Audio And Usb Assembly

    3. Remove the front bezel. See “Replacing the front bezel” on page 82. 4. Remove the optical drive. See “Replacing the optical drive” on page 83. 5. Remove the storage drive. See “Replacing the storage drive” on page 85. Lenovo S500 Hardware Maintenance Manual...

  • Page 95: Replacing The System Fan Assembly

    6. Remove the card reader. See “Replacing the card reader” on page 87. 7. Locate the front audio and USB assembly. See “Computer components” on page 31. 8. Disconnect the front audio and USB assembly cables from the system board. See “Parts on the system board”...
  • Page 96 Then, carefully pull on the tips of the rubber mounts from the bottom until the new system fan assembly is secured in place. Figure 19. Installing the system fan assembly 12. Reconnect the system fan assembly cables to the system board. See “Parts on the system board” on page 34. Lenovo S500 Hardware Maintenance Manual...

  • Page 97: Replacing The Thermal Sensor

    13. Reinstall the front audio and USB assembly. See “Replacing the front audio and USB assembly” on page 88. 14. Reinstall the card reader. See “Replacing the card reader” on page 87. 15. Reinstall the storage drive. See “Replacing the storage drive” on page 85. 16.

  • Page 98: Replacing The Power Supply Assembly

    Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. Lenovo S500 Hardware Maintenance Manual...
  • Page 99 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

  • Page 100: Replacing The Coin-Cell Battery

    12. Install and tighten the three screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 13. Reconnect the power supply assembly cables to the system board. See “Parts on the system board”...

  • Page 101: Replacing The Heat Sink And Fan Assembly

    1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 82. 3.
  • Page 102 9. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. a. Partially tighten screw , then fully tighten screw , and then fully tighten screw Lenovo S500 Hardware Maintenance Manual...

  • Page 103: Replacing The Microprocessor

    b. Partially tighten screw , then fully tighten screw , and then fully tighten screw 10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Parts on the system board” on page 34. What to do next: •...
  • Page 104 Figure 28. Removing the microprocessor 8. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open. 9. Remove the protective cover that protects the gold contacts of the new microprocessor. Lenovo S500 Hardware Maintenance Manual...

  • Page 105: Replacing A Memory Module

    10. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches on it with the tabs in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle on one corner of the new microprocessor is the microprocessor orientation indicator.

  • Page 106: Replacing A Pci Express Card

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 108. Replacing a PCI Express card Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Lenovo S500 Hardware Maintenance Manual...
  • Page 107 To replace a PCI Express card, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

  • Page 108: Replacing The Wi-Fi Card

    5. Disconnect the Wi-Fi antenna cables from the Wi-Fi card, and then remove the screw that secures the Wi-Fi card. Figure 34. Removing the Wi-Fi card cables 6. Pull the Wi-Fi card out of the M.2 Wi-Fi card slot. Figure 35. Removing the Wi-Fi card Lenovo S500 Hardware Maintenance Manual...

  • Page 109: Replacing The Wi-Fi Antennas

    7. Insert the new Wi-Fi card into the M.2 Wi-Fi card slot. Ensure that the Wi-Fi card is inserted firmly. Then, pivot the Wi-Fi card as shown so that the screw notch on the Wi-Fi card aligns with the screw hole in the system board.
  • Page 110 6. Remove the front antenna and cable from the front of the computer. Figure 38. Removing the front Wi-Fi antenna 7. Peel off the paper that protects the stickers on the new front antenna. Figure 39. Peeling off the paper that protects the stickers Lenovo S500 Hardware Maintenance Manual...
  • Page 111 8. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 40. Installing the front Wi-Fi antenna 9. Connect the front antenna cable to the Wi-Fi card module. What to do next: •...

  • Page 112: Replacing The System Board

    14. Remove the PCI Express card. See “Replacing a PCI Express card” on page 100. 15. Record the cable routing and cable connections, and then disconnect all cables from the system board. See “Parts on the system board” on page 34. Lenovo S500 Hardware Maintenance Manual...
  • Page 113 16. Remove the six screws that secure the system board, and then carefully lift the system board out of the chassis. Note: Carefully handle the system board by its edges. Figure 42. Removing the six screws that secure the system board 17.

  • Page 114: Completing The Parts Replacement

    5. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into position. Figure 43. Installing the computer cover Lenovo S500 Hardware Maintenance Manual...
  • Page 115 6. Install the screws to secure the computer cover. 7. Place the computer in an upright position. 8. If there is any locking device available, lock the computer cover. See “Locking your computer” on page 53. 9. Reconnect the external cables and power cords to the computer. See “Front view” on page 27 and “Rear view”...
  • Page 116 Lenovo S500 Hardware Maintenance Manual...

  • Page 117: Chapter 10. Getting Information, Help, And Service

    User Guide. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You also can do the following: • Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.

  • Page 118: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 119: Purchasing Additional Services

    • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com Chapter 10 Getting information, help, and service...
  • Page 120 Lenovo S500 Hardware Maintenance Manual...

  • Page 121: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 122 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 123: Eurasian Compliance Mark

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
  • Page 124 Lenovo S500 Hardware Maintenance Manual...

  • Page 125: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 126: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 127: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 128 Lenovo S500 Hardware Maintenance Manual...

  • Page 129: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2015, 2016...

  • Page 130: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Lenovo S500 Hardware Maintenance Manual...

  • Page 131: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2015, 2016...
  • Page 132 Lenovo S500 Hardware Maintenance Manual...

  • Page 133: Appendix E. Energy Star Model Information

    ENERGY STAR program requirement for computers at the time of manufacture: 10HS, 10HV, 10JH, 10JJ, 10JK, and 10JL. For more information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.
  • Page 134 Lenovo S500 Hardware Maintenance Manual...

  • Page 135: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 136: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Linux is a registered trademark of Linus Torvalds.

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