Related Manuals for Samsung WA11CG5745 Series
Summary of Contents for Samsung WA11CG5745 Series
- Page 1 Washing Machine User manual WA11CG5745**/WA12CG5745**/WA13CG5745**/ WA15CG5745** Untitled-4 1 2023-01-06 3:53:34...
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Page 2: Table Of Contents
Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Installation What’s included Installation requirements Step-by-step installation Before you start Detergent guidelines Smart Check Laundry guidelines... -
Page 3: Safety Information
Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features. -
Page 4: Important Safety Precautions
Safety information Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person... -
Page 5: Critical Installation Warnings
6. For washing machines having ventilation openings in the base, the installation instructions shall state that the openings must not be obstructed by a carpet. 7. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised. -
Page 6: Installation Cautions
Safety information • Ensure that the power voltage, frequency, and current are the same as those of the product specifications. Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket firmly. Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis. -
Page 7: Critical Usage Warnings
• Failure to do so may result in electric shock, fire, problems with the product, or injury. • In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from doing it. -
Page 8: Usage Cautions
The product you have purchased is designed for domestic use only. Using the product for business purposes qualifies as a product misuse. In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse. -
Page 9: Installation
What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Lid 02 Bubble Kit... -
Page 10: Installation Requirements
Installation NOTE • Lid: Make sure to keep the lid closed while the washing machine is operating. • Filter: This collects lint that builds up from the laundry being washed. • Levelling feet: Adjust the feet to level the washing machine on a flat floor. Installation requirements Electrical supply and grounding WARNING... -
Page 11: Step-By-Step Installation
Step-by-step installation STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 ˚C) •... - Page 12 Installation STEP 2 Adjust the levelling feet Unpack the product package. 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet (A). 2. Level the washing machine by manually adjusting the levelling feet. 3. When levelling is complete, tighten the nuts (B) if provided (some models may not have the nuts).
- Page 13 If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
- Page 14 Installation CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high- pressure hose. Connecting to a non-threaded water tap (applicable models only) 1. Remove the adaptor (A) from the water hose (B). 2.
- Page 15 6. While pulling down part (D) on the water hose, connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound. 7. To complete connecting the water hose, see 2 and 3 on the "Connecting to a threaded water tap (applicable models only)"...
- Page 16 Installation STEP 4 Position the drain hose General type 1. Press and hold down the joint ring, and insert it into the drain hose. 2. Insert the drain hose into the drain outlet. Make sure to connect them firmly using the joint ring. The drain hose is extensible.
- Page 17 Pump type (applicable models only) 1. Open the hose cap (A), and insert the drain hose. Tighten the drain hose using the joint ring. NOTE • The position (side or rear) of the drain outlet depends on the model. • Availability of the hose cap depends on the model. 2.
- Page 18 Plug the power cord into a wall socket protected by a fuse or circuit breaker. Then, press Power to turn on the washing machine. STEP 6 Calibration Mode Your Samsung washing machine detects the laundry weight automatically. For more accurate weight detection, please run Calibration Mode after the installation. To run Calibration Mode, follow these steps: 1.
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Page 19: Before You Start
Before you start Detergent guidelines The washing machine provides a two-compartment dispenser for detergent and fabric softener. The bleach compartment is located on the left side of the tub. • Detergent compartment with Bubble Kit (A): Apply a recommended amount of detergent (liquid or powder) into the compartment. - Page 20 Before you start 4. Add a recommended amount of fabric softener into the softener compartment. 5. Add a recommended amount of non-chlorine bleach into the bleach compartment. NOTE Do not exceed the max line when applying the cleaning agents. CAUTION Do not pour undiluted liquid chlorine bleach directly onto the load or into the tub.
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Page 21: Smart Check
Smart Check To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the Apple Store, and install it on a mobile device featuring a camera function. The Smart Check function has been optimised for Galaxy & iPhone series (applicable models only). -
Page 22: Laundry Guidelines
Before you start Laundry guidelines Checkpoints • Check for stains or dirt. Apply a little detergent to a white towel. Rub the white towel and the dirty clothes together to transfer the dirt or colour to the white towel. • Before washing, pre-treat the sleeves, collars, dress hems, and pockets by brushing with detergent. •... - Page 23 STEP 1 Sort Sort the laundry according to these criteria: • Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon. • Colour: Separate whites from colours. • Size: Mixing different-sized items together in the tub improves the washing performance. •...
- Page 24 Before you start STEP 3 Use a laundry net or wash certain items separately • Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items. • Cashmilon, large volume garments, and lightweight clothes (lace-decorated clothes, lingerie, nylon stocking, and synthetic fabrics) may float on water during washing and cause problems to the machine.
- Page 25 STEP 4 Prewash (if necessary) • To remove stains and dirt on collars, sleeves, hems, and pockets, apply detergent lightly and brush off. • Use powder or liquid detergents. Do not use soap, as this may remain on the tub after washing. •...
- Page 26 Before you start STEP 6 Apply a proper detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Always use “low suds” laundry detergent, which is designed for automatic washing machines.
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Page 27: Operations
Operations Control panel 01 Power Press to turn on/off the washing machine. 02 Cycles Press to select the desired cycle. 03 Start/Pause Press to start or pause an operation. The indicator next to each wash cycle turns on to indicate the selected 04 Cycle indicators cycle. - Page 28 Operations Press this button if you need to shorten the washing time, applicable for NORMAL, BABY CARE or JEANS. The shortened time may differ depending on the selected cycle/load/options. 12 Super Speed • Power Tub Clean: Press and hold Super Speed for 3 seconds. Use this function if you have not performed the ECO TUB CLEAN cycle or need more powerful tub cleaning performance.
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Page 29: Simple Steps To Start
Simple steps to start 1. Press Power to turn on the washing machine. 2. Press Cycles repeatedly until the desired cycle is selected. 3. Change the cycle settings (Water Level, Wash, Rinse, and/or Spin) as necessary. 4. To add an option, press the corresponding button. 5. -
Page 30: Cycle Overview
Operations Cycle overview Max load Cycle Description (kg) • For most fabrics including cottons, linens, and normally NORMAL soiled items. • For lightly soiled items that you want to finish washing QUICK WASH quickly. • Select this if you want to produce powerful cleaning SUPER CLEAN performance. -
Page 31: Special Features
Special features Child Lock The Child Lock function locks the washing machine lid to prevent children from climbing into and suffocating inside the tub. Activating the Child Lock function Press and hold Water Level and Wash simultaneously for approximately 3 seconds. •... - Page 32 Operations Deactivating the Child Lock function Press and hold both Water Level and Wash simultaneously for approximately 3 seconds. • When you deactivate the Child Lock function, the Child Lock indicator is turned off. • The Child Lock function prevents children or the infirm from accidently operating the washing machine and injuring themselves.
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Page 33: Maintenance
Maintenance Cleaning Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Exterior • Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. • Clean the control panel with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panels. - Page 34 Maintenance ECO TUB CLEAN reminder • The ECO TUB CLEAN indicator reminds you of cleaning the tub when necessary. If you happen to see the indicator blinking after washing is complete, remove the laundry and run the ECO TUB CLEAN cycle. •...
- Page 35 Magic filter 1. Press down the upper area of the filter case to remove. 2. Unlock the cover, and clean the filter with running water and a brush. 3. When cleaning is complete, close the cover and reinsert the filter case to the original position. You will hear a clicking sound when the filter case fits in.
- Page 36 Maintenance Pump filter (applicable models only) 1. Put a floor-cloth or towel under the Pump filter. Turn the filter knob anticlockwise to remove. 2. Clean the filter with running water and a soft brush. 3. Reinsert the filter, and turn clockwise until it locks into position.
- Page 37 Mesh filter 1. Use pliers to pull out the mesh filter from inside the water inlet as shown. 2. Use a soft brush to clean the mesh filter with running water. 3. Reinsert the filter. Make sure it is tightened against water leaks.
- Page 38 Maintenance Detergent drawer 1. Fully pull out the detergent drawer. 2. To remove, pull the detergent drawer while pushing the ends of each side. 3. Remove the Bubble Kit (A) from the compartments. Rinse the Bubble Kit (A) and the drawer in warm water and clean with a soft brush.
- Page 39 5. Return the Bubble Kit (A) to the detergent compartment. Replace the drawer by placing the drawer rail (A) on the compartment rail (B) while tilting the drawer downward. 6. Fully push the drawer back to close. English 39 Untitled-4 39 2023-01-06 3:53:40...
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Page 40: Troubleshooting
Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action • Make sure you use rated power for the product. Does not turn on. • Make sure the power cord is completely plugged in. •... - Page 41 Problem Action • Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine. • Make sure the washing machine is not contacting any other object. •...
- Page 42 Troubleshooting Problem Action • Fully open both water taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct water taps. Flush water lines. • Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
- Page 43 • Excessive suds collect in recesses and can cause foul odours. Has odours. • Run cleansing cycles to sanitise periodically. • Dry the washing machine interior after a cycle has finished. If a problem persists, contact a local Samsung service centre. English 43 Untitled-4 43 2023-01-06...
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Page 44: Information Codes
Troubleshooting Information codes If the washing machine fails to operate, you may see an information code on the display. Check the table below and try the suggestions. Code Action The Water Level sensor is not working properly. • Check Water Level Sensor wire harness. •... - Page 45 Power button is inoperative during this time. Water is overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. When position of the clutch can't be detected. • If the information code remains, contact a customer service centre.
- Page 46 “Ub” check message will be shown in the display. If any information code keeps appearing on the screen, contact a local Samsung service centre. English Untitled-4 46...
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Page 47: Specification
Specification Specification sheet Top loading washing machine Type WA11CG5745*** WA12CG5745** Max load Capacity (kg) 11.0 12.0 AC 220-240 V / 50 Hz Power consumption (W) AC 230 V / 60 Hz Dimensions (mm) W610 x D675 x H1059 Net weight (kg) 40.0 Water pressure (MPa (kg·f/cm 0.05 - 0.78 (0.5 - 8.0) - Page 48 QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT 1800-88-9999 (OTH) MALAYSIA www.samsung.com/my/support +603-7713 7420 (Overseas contact) 1-800-10-7267864 [ PLDT - Toll Free ] PHILIPPINES 1-800-8-7267864 [ Globe - Toll Free ] www.samsung.com/ph/support 84222111 [ Landline ] DC68-04440A-00 Untitled-4 48...