Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Installation What’s included Installation requirements Before you start The basics Laundry guidelines Operations Control panel Simple steps to start Auto cycles Manual cycles Maintenance Cleaning Troubleshooting...
Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.
Safety information These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.
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If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible. For appliances with ventilation openings in the base, that a carpet must not obstruct the openings.
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Safety information Critical installation warnings WARNING The installation of this appliance must be performed by a qualified technician or service company. • Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury. Plug the power cord into a wall socket that meets local electrical specifications.
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Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung Customer Service. • Failure to do so may result in electric shock or fire.
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Using the product for business purposes qualifies as a product misuse. In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
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Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc. • This may result in electric shock or injury. Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use the strong acidic cleaning agent. Before cleaning or performing maintenance, unplug the appliance from the wall socket.
What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 10 English WA5700JS(GOOD)-03517A-01_EN.indd 10...
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01 Door 02 Built-in sink 03 Lint filter (Rear) 04 Lint filter (Front) 05 Tub 06 Water Jet 07 Levelling feet 08 Water hose (Cold) 09 Water hose (Hot) * 10 Control panel 11 Detergent drawer 12 Side handle * 13 Grounding lead * 14 Drain hose NOTE...
Installation Installation requirements Electrical supply and grounding Drain • Make sure the drain hose is not clogged. WARNING • We recommend a standpipe in height • AC 220 V / 50 Hz fuse or circuit breaker of 90-100 cm. The drain hose must be is required.
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STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 ˚C) •...
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Installation 3. When levelling is complete, tighten the nuts (B) if provided (some models may not have the nuts). WARNING Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach. STEP 3 Connect the water hose Connect the water hose to the water tap.
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3. Hold the adaptor and turn part (C) in the arrow direction to loosen it by 5 mm (*). 4. Insert the adaptor into the water tap, and tighten the screws while lifting up the adaptor. 5. Turn part (C) in the arrow direction to tighten it.
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WARNING Stop using the washing machine if there is a water leak, and contact a local Samsung service centre. Otherwise, this may cause electric shock. CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose.
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STEP 4 Position the drain hose General type 1. Press and hold down the joint ring, and insert it into the drain hose. 2. Insert the drain hose into the drain outlet. Make sure to connect them firmly using the joint ring. The drain hose is extensible.
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Installation Pump type 1. Open the hose cap (A), and insert the drain hose. Tighten the drain hose using the joint ring. NOTE • The position (side or rear) of the drain outlet depends on the model. • Availability of the hose cap depends on the model.
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CAUTION • Do not exceed 3 m (*) for the total length of extended hoses. • Do not let the drain hose run over doorsills that protrude 5 cm (**) or more from the floor. • Do not run the drain hose under the bottom of the machine.
Before you start The basics Prewash (Water Jet & Built-in sink) CAUTION Do not abuse Water Jet. Excessive use of Water Jet increases water consumption. • • When running water to the tub, do that gently. Otherwise, water may overflow the tub. Water Jet and Built-in sink help you hand- wash before the washing machine starts operation.
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Detergent drawer To add a laundry-specific detergent, follow these steps: 1. Open the door then the Built-in sink to reveal the tub. 2. Locate the detergent drawer, and slide it open. 3. Apply powder detergent as recommended by the manufacturer. Do not exceed the max line that is marked on the wing distributor.
Before you start WARNING If you open the door with the Child Lock enabled, the machine starts forced draining to prevent accidents such as drowning. NOTE The Child Lock remains active after you power off the machine. You cannot deactivate the Child Lock as long as the “CL”...
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STEP 1 Sort STEP 3 Use a laundry net • Brassieres (water washable) must be Sort the laundry according to these placed in a laundry net. Metal parts of criteria: the brassieres may break through and • Care Label: Sort the laundry into cottons, tear other laundry items.
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Before you start CAUTION CAUTION If the laundry is unbalanced and the “Ub” • Use an appropriate amount of detergent. information code is displayed, redistribute Excess amounts of detergent do not the load. Unbalanced laundry may reduce produce much improvement in washing the spinning performance.
Operations Control panel Displays the remaining time of a cycle, or the information code when a problem occurs. Child Lock Child Lock is used to prevent children from accidents such as drowning in the tub, and remains active after the machine restarts. To 01 Display cancel the Child Lock, deactivate it.
Operations Press to stop or resume operation. To change the cycle sequence, 08 Start/Pause press once to stop operation, and then change the sequence. To resume operation, press again. 09 Cycle Panel Choose one that best suits your needs. Simple steps to start 1.
Auto cycles Cycle Description • Select this for most fabrics including cottons, liners, and Fuzzy normally soiled garments. Quick • Select this for less soiled clothes in reduced time. • With this selected, the washing machine adds a soaking Soak process in advance of the main cycle.
Operations Manual cycles You might want to use a single cycle to wash less soiled clothes. For example, you can run the Wash cycle once for nightwear. 1. Press Power to turn on the washing machine. 2. Press Wash/Rinse/Power Spin to run the individual cycle to your needs. The duration or count of each cycle can be adjusted by pressing the applicable button as many times as needed.
Maintenance Cleaning Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Eco Tub Clean reminder • indicator reminds you of cleaning the tub when necessary. If you happen to see the indicator blinking after washing is complete, remove the laundry and run the Eco Tub Clean cycle.
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Maintenance Pump filter (applicable models only) 1. Put a floor-cloth or towel under the Pump filter. Turn the filter knob anticlockwise to remove. 2. Clean the filter with running water and a soft brush. 3. Reinsert the filter, and turn clockwise until it locks into position.
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Mesh filter 1. Use pliers to pull out the mesh filter from inside the water inlet as shown. 2. Use a soft brush to clean the filter with running water. 3. Reinsert the filter. Make sure it is tightened against water leaks. English 31 WA5700JS(GOOD)-03517A-01_EN.indd 31 2015-05-14...
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Maintenance Detergent drawer 1. Open the door and then the Built-in sink to reveal the detergent drawer. 2. Slightly lift up the front edge of the drawer, and then slide it open. 3. Remove the wing distributor (A) and rinse cap (B) from the drawer. 4.
Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action Make sure you use rated power for the product. • Does not turn on. • Make sure the power cord is completely plugged in. •...
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Troubleshooting Problem Action • Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine. • Make sure the washing machine is not contacting any other object.
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Problem Action • Fully open both water taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct water taps. Flush water lines. • Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
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Excessive suds collect in recesses and can cause foul odours. Has odours. • Run cleansing cycles to sanitize periodically. Dry the washing machine interior after a cycle has finished. • If a problem persists, contact a local Samsung service centre. 36 English WA5700JS(GOOD)-03517A-01_EN.indd 36 2015-05-14 4:31:15...
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Information codes If the washing machine fails to operate, you may see an information code on the display. Check the table below and try the suggestions. Code Action The WaterLevel sensor is not working properly. • Check WaterLevel Sensor wire harness. •...
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Water is overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. When position of the clutch can't be detected. • If the information code remains, contact a customer service centre.
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“Ub” check message will be shown in the display. If any information code keeps appearing on the screen, contact a local Samsung service centre. English 39 WA5700JS(GOOD)-03517A-01_EN.indd 39...
Specifications Specification sheet Top loading washing machine Type WA10J571*** WA11J571*** WA12J571*** Max load (kg) Washing 10.0 11.0 12.0 Washing Power consumption Spin W610 x Dimensions (mm) W610 x D675 x H1075 D675 x H1105 Net weight (kg) 42.0 44.0 Water pressure (Mpa (kg·f/cm 0.05 - 0.78 (0.5 - 8.0) Washing type Stirring type...
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QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT 0-2689-3232, THAILAND www.samsung.com/th/support 1800-29-3232 DC68-03517A-01 WA5700JS(GOOD)-03517A-01_EN.indd 44 2015-05-14 4:31:16...