Before You Call - IKEA HACKSTAD Manual

en
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions
are provided with the problem listed
Problem
Entire appliance does not
operate
Cooktop Problems
Problem
Cooking zone does not
heat or does not heat
evenly.
Control for the cooking
zone does not work.
Areas of discoloration with
metallic sheen on cooktop
surface.
Scratches or abrasions on
cooktop surface.
Metal marks on the
cooktop.
Brown streaks or specks
on cooktop surface.
Cause / Solution
Appliance not connected. Make sure power cord is plugged properly into out-
let. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local elec-
tric company for service outage information.
Cause / Solution
Be sure the correct surface control is turned on for the element needed.
Be sure to use the correct cookware material type for induction cooking. Use
cookware specifically identified by the manufacturer to use for induction cook-
ing. If you're not sure, use a magnet to test whether the cookware type will
work. If a magnet sticks to the bottom of the cookware, the material type is
correct for induction cooking.
Be sure to read about pan-sensing in the Induction Cooking section and cor-
rect any pan-sensing issues in the checklist provided.
Incorrect cookware used. See "Using Proper Cookware" on page 9.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
"Pan Sensing" on page 10.
More than one control was pressed at a time. Make sure that when you try to
configure the control, nothing is touching another control.
Mineral deposits from water and food. Remove them using cooktop clean-
ing creme applied to the ceramic surface. Buff with a non-abrasive cloth or
sponge.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not affect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cook-
ware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Buff with a non-abrasive cloth or sponge. For more information, see
"Cooktop Maintenance" on page 19.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor
blade scraper to remove soil. For more information see "Cooktop Mainte-
nance" on page 19.

BEFORE yOU CALL

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