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Troubleshooting
Check the following troubleshooting items before contacting technical support.
Adapter Installation Problems
If your computer cannot find the Wireless PC Card or the network driver does not install
correctly, check the following:
• Make sure the adapter is securely seated in the PCMCIA slot. Check for any hardware
problems, such as physical damage to the card's connector.
• Try the card in another PCMCIA slot. If this also fails, test your computer with another
wireless card that is known to operate correctly.
• Make sure your computer is using the latest BIOS.
• If there are other network adapters in the computer, they may be causing conflict.
Remove the other network adapters from the computer and test the wireless adapter
separately.
• Check for a defective computer or PCMCIA connection by trying the adapter in another
computer that is known to operate correctly.
If it still does not work, take out the wireless adapter. Then go to "Control Panel" and
delete the adapter from your network configuration menu. Restart your PC and reinstall
the card.
Network Connection Problems
If the Link LED on the PC Card does not light, or if you cannot access any network
resources from the computer, check the following:
• Make sure the correct software driver is installed for your operating system. If
necessary, try reinstalling the driver.
• Make sure the computer and other network devices are receiving power.
• The access point you want to attach to may be defective. Try using another access
point.
• If you cannot access a Windows or NetWare service on the network, check that you
have enabled and configured the service correctly. If you cannot connect to a particular
server, be sure that you have access rights and a valid ID and password.
• If you cannot access the Internet, be sure you have configured your system for TCP/IP.
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