LG WM5700H A Series Owner's Manual page 54

54 TROUBLESHOOTING
Problem
Staining
Poor stain removal
Musty or mildewy
odor in the washer
Odor
Problem
Odor
Bleach or softener dispensed too soon.
• Dispenser compartment was overfilled or closed too quickly, causing the bleach or
softener to dispense immediately. Always measure bleach, and never use more than 1 cup.
Bleach or softener was added directly to the wash load in the drum.
• Always use the dispensers to ensure that laundry products are properly dispensed at the
right time in the cycle.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as possible after the cycle is completed.
Clothes were not properly sorted.
• Always wash dark colors separately from light colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Proper options are not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy
feature to boost the cleaning power of the selected cycle.
Previously set stains.
• Articles that have previously been washed may have stains that have been set. These
stains may be difficult to remove and may require hand washing or pre-treating to aid in
stain removal.
Incorrect or too much detergent has been used.
• Use only HE (High-Efficiency) detergent in accordance with the manufacturer's
instructions.
Inside of the drum was not cleaned properly.
• Run the Tub Clean cycle regularly.
Some odor is caused by the rubber attached to the washing machine.
• This odor is normal for new rubber and will disappear after the machine has been run a
few times.
If the rubber door gasket and door seal area are not cleaned regularly, odors can occur
from mold or foreign substances.
• Be sure to clean the gasket and door seal regularly and check under the door seal for small
items when unloading the washer.
Odors can occur if foreign substances are left in the drainage pump filter.
• Be sure to clean the drainage pump filter regularly.
Odors can occur if the drainage hose is not properly installed, causing siphoning (water
flowing back inside the washing machine).
• When installing the drainage hose, be sure that it doesn't become kinked or blocked.
Using the dry function, odors can occur from lint and other laundry matter sticking to
the heater. (Dryer model only)
• This is not a malfunction.
A particular odor can occur from drying wet clothes with hot air. (Dryer model only)
• The odor will disappear after a short while.
Possible Cause & Solution
Possible Cause & Solution